2/10 Terrible
Robin
16 Oct 2024
Liked: Cleanliness, staff & service
Watch for $20 incidentals charge after checking ou
Hotel was clean and room was nice. Bathroom light in shower was extremely dim. No ice bucket in room. Only one ice machine on second floor. Asked front desk clerk for ice bucket and she said they didn’t have any. Another guest wanted an ice bucket so she hunted and found two buckets but no lids. Told us only one ice machine on second floor for all three floors. We stayed on first floor. After leaving this morning I got an alert from my credit card that we were charged $20 from the hotel. Called the hotel and talked to Rachel. She said that was the charge for incidentals. She said in case we broke anything. She said all hotels charge you. I told her we have Never had this happen before! I had asked for a receipt when I turned in my keys and there was no charge on it. My balance was zero! She told me the charge might be taken off in 3 to 5 days. That is crazy! They should go into your room when you check out to make sure everything is fine. The cleaning lady could break something and charge the guest. We will not be staying at anymore Residence Inn!
Robin
Stayed 1 night in Oct 2024
