2/10 Terrible
Tina
Travelled with group
3 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was not working. Unfortunately it was one of the main reasons I chose that hotel. Garbage can was filled in the bathroom with who knows what. Coffee maker still had old coffee grounds in it. Blow dryer was missing half of it s protective casing. Heating vent was off the wall leaving a big hole in which it appeared black mold was surrounding it. I left a very special shirt behind in a drawer and was told that it was not ever found. I know for sure that I left it in the drawer which means there is also some dishonesty that has occurred. When wanting to check out a day early due to the fact that the hot tub was not working and that being one of the main reasons I chose this hotel I was told that the hotel could not reimburse my money. I had to go through Expedia. Which seems to be the only way to book hotels nowadays is going through the third party. Fortunately, I was able to get refunded for the day that the hotel charged me for before even staying however the inconvenience of having to deal with a third party made it a little bit more stressful.
Tina
Stayed 3 nights in Nov 2024