8/10 Good
Jennifer M.
6 Aug 2023
Liked: Cleanliness
Property Management Team
Overall the house was great. My only complaint is with the management company. An email (which I don't tend to check on vacation) was sent to me on Friday at 10:07 am and a text at 11:04 am, with no identifying information as to who the text message was from, indicating carpet cleaners would be coming between 9:30 and 10:00 am. We had already left for the day and when we came back there was stuff moved around in the bedroom and the carpets were wet. I called the company to find out who was in the home to find out they had sent the unidentified text. I asked why they didn't state who the text was from or why I was not called. She did not have an answer she just said she apologized. Having carpets cleaned while the home is occupied is not right. I understand wanting to maintain the cleanliness of the home; however it should have been done when the home was not occupied.
Jennifer M.
Stayed 3 nights in Aug 2023