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CityClass Hotel am Heumarkt

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for CityClass Hotel am Heumarkt

Superior Double Room
Reception
Hallway
Front of property
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Auf dem Rothenberg 7 - 9, Cologne, NW, 50667
  • Hay Market
    2 min walk
  • Old Market
    3 min walk
  • Cologne Philharmonic
    6 min walk
  • Cologne (CGN-Cologne - Bonn)
    12 min drive

Room options

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

  • Sleeps 1
  • 1 Twin Bed

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The price is €372
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About this property

CityClass Hotel am Heumarkt

Hotel with a sauna, a quick walk to Cologne Philharmonic
Along with a restaurant, this hotel has a bar/lounge and a sauna. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and dry cleaning are onsite.
CityClass Hotel am Heumarkt offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at CityClass Hotel am Heumarkt. During your stay, you're just a quick walk from Chocolate Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 10-minute walk of Cologne Philharmonic and Museum Ludwig
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A sauna, multilingual staff, and tour/ticket assistance are also featured at CityClass Hotel am Heumarkt.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Onsite venue - This bistro specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Dom Lounge - Onsite bar. Open 24 hours.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 492 ft (EUR 12.00 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 18.90 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Dom Lounge

Things to do

  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Accessibility

  • Lift

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally owned and organised tours and activities
  • No plastic drinking straws
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between June 11 and June 17.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18.90 per person
  • Nearby parking fee: EUR 12.00 per day (492 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Cityclass Caprice Am Dom
Cityclass Caprice Am Dom Cologne
Cityclass Hotel Caprice Am Dom
Cityclass Hotel Caprice Am Dom Cologne
Cityclass Hotel Cologne
Cityclass Am Heumarkt Cologne
CityClass Hotel Caprice am Dom
CityClass Hotel am Heumarkt Hotel
CityClass Hotel am Heumarkt Cologne
CityClass Hotel am Heumarkt Hotel Cologne

CityClass Hotel am Heumarkt Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 204 out of 471 reviews" "
Rating 8 - Good. 185 out of 471 reviews" "
Rating 6 - Okay. 53 out of 471 reviews" "
Rating 4 - Poor. 20 out of 471 reviews" "
Rating 2 - Terrible. 9 out of 471 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel facilities were very good, outside the hotel was not very nice and the hotel was difficult to locate, could be improved by better signage at the address provided
Stayed 1 night in Aug 2024

8/10 Good

Mary

Stayed 1 night in Aug 2024

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and beautiful room.
We stayed here on our last night in Europe after 2 weeks of travel. Front desk was super helpful and accommodating. Beautiful family room for all 4 of us and a wonderful way to get a great sleep before our long journey home to U.S. Great location with lots of restaurants and shops and historic cathedral nearby. Note- they no longer have laundry facilities on site. (Hotels.com website outdated). We walked 12 mins to laundromat. Easy to use.
Stayed 1 night in Aug 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in centre of Cologne
Modern and rooms, tucked away in a courtyard behind one of the main squares in Cologne. Great location for city centre attractions, including the cathedral.
Stayed 1 night in Aug 2024

10/10 Excellent

Lucia

Stayed 2 nights in Jul 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is odd and the place was kind of hard to find. But, the rooms were a good size and clean.
Stayed 3 nights in Jun 2024

8/10 Good

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central hotel with easy access to sights and eating out. Situated in a courtyard which really insulates you from the hustle and bustle which goes on roundabout you. Staff were very friendly and helpful. It would great to have somewhere to make a cup of tea or coffee during the day though.
Stayed 5 nights in Jun 2024

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quaint little hotel in old town, along cobbled streets. Close to the riverfront, and a short walk from the cathedral. Cologne is a beautiful city and a pleasant surprise on our tour of Germany, and this hotel was a good choice.
Stayed 4 nights in Jun 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Dov

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, nice staff. i would appreciate to have a bottle of water in the room
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the centre of old town,rooms spacious and comfortable within walking distance of everything you need
Stayed 4 nights in Mar 2024

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service at the hotel was super great, staff was friendly, professional and helpful. The room was very clean and comfortable. Breakfast was very delicious and had a wide variety to choose from. I would recommend this to everyone as its close to all the attractions.
Stayed 1 night in Mar 2024

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. When we found out there was a train strike, and would need to stay another night at the hotel unexpectedly on a very busy mostly sold out time, they immediately were able to reserve rooms at their hotel at a discounted rate! Hotel was so comfortable and great location!
Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Köln for the Christmas markets and the property is pretty central to the markets, nightlife and only 15 mins from the Dom and station. Friendly welcome on arrival to the property, we were given a map and instructions for times of breakfast, WiFi and also warned of the building works ongoing and it gets noisy from 8 until 3. It’s unavoidable and it’s not like you are going to be wasting time while you are there. We had a double room that was spacious and clean. The bathroom was clean and of a good size. The shower is great BTW!!! We opted for breakfast, there is a lot of choice and caters for everyone’s tastes as in our part there was a vegetarian and also someone with a nut and wheat allergy and we were all catered for. Breakfast gets very busy from 8.30-10am and it can be a bit fraught as some guests can be a little entitled. The staff have a lot of patience. We slept well in the comfortable beds and the duvets were nice and warm and the rooms were quiet. Check out was easy and there is a room to store your cases if like us you had a later flight. We had a good stay and would recommend the property and would happily stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

martina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt, sauber, freundlich top!
Klasse Hotel im Herzen der Altstadt. Herr Gutzeit hat uns herzlich und professionell empfangen, 5 von 5 Sternen für das Hotel als auch für die Servicemitarbeiter (die junge Dame beim Checkout am nächsten Morgen inbegriffen)
Stayed 1 night in Oct 2023

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff was very friendly and helpful, including with storing our bags.
Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

hien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice that the room has 5 beds which our kids can have each own bed. All amenities work properly. Great location that we can walk to the Cologne Cathedral. Mark and Mai both receptionists are helpful and friendly. It would be nice if the breakfast was included.
Stayed 1 night in Jul 2023

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel in great location
Stayed 3 nights in Jul 2023