I had a bad experience at the coffee shop area, I understand it was busy and was ok with waiting but I wasn’t acknowledged for a while, couple behind me were greeted and as soon as they sat, beverages were offered to them by Cynthia (Management). She was very rude, instead of offering me a menu, she kept on asking for the breakfast voucher (which she made it seem it was required to eat there).. so I just walked out, I am for sure not returning to this hotel.