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Holiday Inn Resort Phuket Surin Beach, an IHG Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Resort Phuket Surin Beach, an IHG Hotel

4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Exterior
Point of interest
Superior Twin Room, 2 Single Beds | View from room

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Spa
  • Gym

Explore the area

Map
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province, 83110
  • Surin Beach
    6 min walk
  • Pad Thai
    2 min walk
  • Phuket Bus Terminal 2
    19 min drive
  • Phuket (HKT-Phuket Intl.)
    35 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds

Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds (Standard)

Family Room, Multiple Beds (Standard)

Family Room, Multiple Beds (Standard)

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Family Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Holiday Inn Resort Phuket Surin Beach, an IHG Hotel

Family-friendly hotel with 4 restaurants and 2 outdoor pools
Along with 4 restaurants, this hotel has 2 outdoor pools and a 24-hour fitness center. Self parking is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel offers 255 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials, and body scrubs.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel. During your stay, you're just a quick walk from Surin Beach. Features include free self parking, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Free self parking
  • Enjoy international cuisine while dining at Asia Alive
  • Buffet breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, archery, and a playground
  • Within a 15-minute walk of Surin Beach and Bang Tao Beach
  • Airport shuttle service available for a fee
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee.

Spa services, a library, and a complimentary children's club are also featured at the family-friendly Holiday Inn Resort Phuket Surin Beach, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Asia Alive - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's - This poolside restaurant specializes in international cuisine and serves lunch only. Happy hour is offered. Open daily.
Champion Bar - This sports bar specializes in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar - Overlooking the pool, this sushi bar specializes in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant - This restaurant is located by the pool. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi (surcharge)

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: THB 469.62 for adults and THB 233 for children
  • 4 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Asia Alive
  • Joe Kool's
  • Champion Bar
  • TAI Sushi Bar
  • Ocean's Restaurant

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Playground
  • Spa services

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Corner/local shop
  • In-room childcare (surcharge)
  • Playground
  • Fridge
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers

Spa

  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: THB 4000
  • Christmas Eve (24 December) Gala Dinner per child: THB 2000 (from 4 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: THB 5000
  • New Year's Eve (31 December) Gala Dinner per child: THB 2500 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 469.62 for adults and THB 233 for children
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T

Holiday Inn Resort Phuket Surin Beach, an IHG Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 44 reviews" "
Rating 8 - Good. 13 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 6 out of 44 reviews" "
Rating 2 - Terrible. 5 out of 44 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Quang Vinh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Stayed 5 nights in Sep 2024

8/10 Good

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Stayed 4 nights in Aug 2024

6/10 Okay

George A

Liked: Cleanliness, staff & service
The staff was outstanding and very professional with guess services. The exterior of the property was well maintained.
Stayed 1 night in Aug 2024

10/10 Excellent

Ravichandra

Liked: Cleanliness, staff & service
Good value for money
Stayed 2 nights in Jul 2024

8/10 Good

Shirlyn, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Kannika, Johnson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good hotel for family that have kids
Stayed 2 nights in Jun 2024

8/10 Good

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time very relaxing and wonderful staff
Stayed 5 nights in Jun 2024

2/10 Terrible

Abdullah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have in trouble with the air condition
Stayed 2 nights in Jun 2024

10/10 Excellent

Harmony M, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
Stayed 2 nights in Jun 2024

4/10 Poor

Phattharaporn, Fontana

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bharti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Stayed 3 nights in May 2024

10/10 Excellent

Noppagrow

Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel would stay again
This is a solid hotel with friendly staff. However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc). The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing. The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also. My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 10 nights in Feb 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

TABATA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしいスタッフとサービス 娘も大変喜んでました。
Stayed 7 nights in Aug 2024

8/10 Good

KAZUHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Heinz Juergen

Travelled with family
Disliked: Property conditions & facilities
Die Unterkunft ist in die Jahre gekommen, daher Renovierungsbedürftig, Klimaanlage sehr laut, Betten sollten erneuert werden.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen. Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryssland annekterat Surin Beach
Boendet är bra, stora rum, bra frukost, bra poolområde. Stranden är magiskt fin, nära till restauranger och snabbköp. MEN det var 99% ryssar på hotellet. Som tror att alla andra pratar ryska. Som lever i tron att alla är där för att tjäna just dom. Otrevliga när det är trångt vid frukostbuffén, verkar också vara kutym att ryska barn får härja fritt på semestern, föräldrarna släpper allt.. det visades film på bioduk på kvällen för barn. På ryska. Notera, det mesta negativa är ju inte hotellets fel - men vi spenderade så lite tid på hotellet som möjligt. Frukost -> stranden -> hem och duscha och hänga på rummet -> ut till restauranger på stranden eller i staden.
Stayed 4 nights in Mar 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet hotell med promenadavstånd till stranden
Ett ganska slitet äldre hotell med bra läge nära Surin beach. Hotellet hade behövt rustas upp, pooldelen är rentav farlig på flera ställen där det finns vassa kanter och lösa delar. De erbjuder en del aktiviteter för barn, vi använde oss inte av dem. Vattenrutschkanorna var poppis. Frukosten var riktigt kass, vi gick därför till hotellet bredvid och betalade för frukost där istället. Stranden är fin och med bra restauranger.
Stayed 5 nights in Mar 2024

4/10 Poor

Alexander Kurt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024