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Deluxe House, Mountain View

Bed Count 3 Full Beds Maximum Occupancy 8 Max

Luxury Suite, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury House, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Hotel Description

You'll find features such as free breakfast, WiFi in public areas and self-parking at Santa Helena Iscala.

  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Splash around at the lazy river or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 hot tubs -
  • 28.2 mi (45.4 km) from Ecoparque Comfanorte Cúcuta and 29.1 mi (46.8 km) from Cucuta Museum of Culture
  • Pets welcome free of charge (restrictions apply)

Property Features

Santa Helena Iscala offers its guests 2 hot tubs, a lazy river, and an outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Spa services, a terrace, and barbecue grills are also featured at Santa Helena Iscala. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Chinacota farm stay.

  • 3 guestrooms or units
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Lazy river
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Santa Helena Iscala offers 3 accommodations. This Chinacota farm stay provides complimentary wireless Internet access. Housekeeping is provided on request.

  • Television
  • Housekeeping (on request)
  • Wardrobe or cupboard

Food & Drink

Guests are served a free local cuisine breakfast daily from 8:00 AM to 10:00 AM.

Nearby Activities

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a lazy river.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 3:00 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets are welcome and stay free
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 8:00 PM
  • Pets allowed (no fees)
  • Pets cannot be left unattended
  • Guests must register online prior to arrival
  • Staffed front desk
  • Guest will receive an email before arrival 72 hours
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: COP 300000 per stay
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: COP 200000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the farm stay before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.