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MainStay Suites Chicago Hoffman Estates

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for MainStay Suites Chicago Hoffman Estates

Standard Room, 1 Queen Bed, Non Smoking
Exterior
Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)
Lobby sitting area
Combined shower/bathtub, hair dryer, towels, soap

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Air conditioning
  • Kitchen
  • 24/7 front desk
  • Laundry

Explore the area

Map
2875 Greenspoint Pkwy, Hoffman Estates, IL, 60169
  • St. Alexius Medical Center
    ‪3 min drive‬
  • Bridges of Poplar Creek Country Club
    ‪3 min drive‬
  • Arboretum of South Barrington
    ‪3 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Hoffman Estates, IL

Pool
Breakfast included
Pet-friendly
Parking included
4.0 out of 5, Very good, (1002)
The price is €82
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Country Inn & Suites by Radisson, Hoffman Estates, IL

About this property

MainStay Suites Chicago Hoffman Estates

Hotel with free parking, in the vicinity of Arboretum of South Barrington
Along with a 24-hour fitness center, this smoke-free hotel has a business center and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and barbecue grills. Weekly housekeeping is available.
MainStay Suites Chicago Hoffman Estates offers 120 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at MainStay Suites Chicago Hoffman Estates, you'll be within walking distance of Fresenius Medical Care at St. Alexius Medical Center - Aph.. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a business center, and a computer
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Arboretum of South Barrington and 6 minutes from Schaumburg Medieval Times
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Chicago Hoffman Estates. Self parking is free.

This Hoffman Estates hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night (maximum USD 150 per stay), plus a one-time cleaning fee of USD 50.00
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night (maximum USD 150 per stay) plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hawthorn Suites Wyndham Chicago Hoffman Estates
Hawthorn Suites Wyndham Hotel Hoffman Estates Chicago
Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel
Candlewood Suites Chicago-Hoffman Estates Hotel Hoffman Estates
Candlewood Suites Hoffman Estates
Hoffman Estates Candlewood Suites
Candlewood Hoffman Estates
Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel Barrington
Hawthorn Suites Wyndham Chicago Hoffman Estates Barrington
Candlewood Hoffman Estates
Candlewood Suites Hoffman Estates
Hoffman Estates Candlewood Suites
MainStay Suites Chicago Hoffman Estates Hotel
Hawthorn Suites by Wyndham Chicago Hoffman Estates
MainStay Suites Chicago Hoffman Estates Hoffman Estates
MainStay Suites Chicago Hoffman Estates Hotel Hoffman Estates

MainStay Suites Chicago Hoffman Estates Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

papi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Julio

Stayed 4 nights in Oct 2024

10/10 Excellent

Aisha

Liked: Staff & service, property conditions & facilities
Ashley Lawrence who is the manager at this property handled a situation we had so swiftly and professionally. She was kind and courteous but best of all a great manager. I am looking forward to staying here again during Thanksgiving break! Thank you Ashley for your impeccable hospitality.
Stayed 3 nights in Oct 2024

4/10 Poor

Tashia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and dilapidated
Stayed 2 nights in Oct 2024

10/10 Excellent

Muhammad

Liked: Property conditions & facilities
It was overall Good
Stayed 1 night in Oct 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Ok
Stayed 2 nights in Aug 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two a few nights before this one & the next morning when I had left out to do some errands I come back and my pre roles is marijuanna were missing I go downstairs and tell what happened spoke with the manager Ashley Smith she lied and said her people don’t steal there, ummm just very convincing story which right I knew she was lying 😕 Anywho she just ignored my whole point and issue so I was real mad because I had just bought them pre rolls the night before I didn’t even get to open one of them. So I was mad and told a few of my ppl what happened you know the story I guess one of them posted a review anonymously why she ABANDONED ME FROM THE PROPERTY FOR THAT! I booked I n a reservation the other night for two nights and when I went to check in the guy at the front desk told me that I’m in the DNR list and I can’t check in and I haven’t gotten a refund from it yet So can someone in the hotel.com department give me a call please..
Stayed 2 nights in Oct 2024

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it.
The first room they gave us was an occupied room, the second didn’t have enough beds and the third looked like it hadn’t been cleaned and there was no bedding for the pull out couch. The whole hotel had an odor to it. Will not be staying here again.
Stayed 1 night in Oct 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, room comfort
Ok but noisy
The original room we got had no working air conditioning. The room we were moved to had a broken bottom drawer in the refrigerator. The carpet was dirty as evidenced by our socks getting dirty after we walked on it. The biggest problem was the noise. Noisy air conditioning, noisy refrigerator, even a noisy toilet that kept running regularly because it was leaking. We had to turn off the air conditioner when we went to bed so we could sleep. And then there was the discrimination. Dogs are allowed but not cats. In my experience cats are quieter and less trouble than dogs.
Stayed 16 nights in Sep 2024

10/10 Excellent

Deborah

Stayed 2 nights in Sep 2024

6/10 Okay

Samantha Dello

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I did love the area for this property. This hotel does need some major upgrades to the rooms. Our room was not clean as we found a broken nail beside the bed and a used bath mat. For the kitchen, does not include and soap to clean the dishes. To hold the check in to 3pm is wild and totally expecting the room to be clean. Our room had a weird smell as well.
Stayed 2 nights in Sep 2024

8/10 Good

Kunihiro, Merrimack

Liked: Cleanliness
Room clean up was not good. Previous guest's garbage was left, but not a big problem.
Stayed 4 nights in Sep 2024

10/10 Excellent

Crenys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Angelica

Stayed 1 night in Aug 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O wpuldi stay here again. Very nice place
Stayed 3 nights in Sep 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Fidel

Disliked: Cleanliness
Paint was peeling off the bathroom ceiling. Room reeked of cigarrete odor. Half of parking lot was being resurfaced without providing a notice ahead of time thus providing very limited parking space.
Stayed 1 night in Sep 2024

6/10 Okay

Irma

Travelled with partner
I liked that the rooms are studios with kitchenettes. Unfortunately, the staff was not very friendly and did not provide information needed for our stay. They just check you in. There was work that was going to begin during our stay to the parking lot. I was not told. I found out about it by a flyer posted.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
It was not what I expected from a Extended Stay Hotel. The front desk person including the manager are very rude not only that but whoever was assigned to clean my room stole out my room and when I went to report it the manager was very rude telling me why did I come to this hotel her housekeepers don’t steal I don’t know what I’m talking about just plain rude. Then when I started talking to her the way she was talking to me she got offended & mad and didn’t want to attend me anymore
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
No one at checkin upon arrival even after calling. Waited over 20 minutes and had to call throughout hotel to find someone. Room had old coffee and keys from previous guests. Kitchen had very little: only 1 fork and 1 glass.
Stayed 1 night in Sep 2024

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on and off for a few months now and have never really had a bad experience at all. The rooms are always clean when you check-in, they are all stocked up with everything you need to cook in the kitchen etc. But the STAFF here is the real winner. The manager, Ashley, is incredible and always helps and sorts you out whenever you need it. That really goes for all the staff here though. Just great people who are extremely respectful and will always help you no matter the situation. If you are thinking of staying somehwere local, this is the place for you. I come here even if it is sometimes $10-15 more expensive. Usually that isnt the case but I'd rather pay a bit extra and stay at a good hotel w even better people than a great hotel w rude and horrible staff. And I've been staying in hotels for months now... there is a reason I keep coming back obviously.
Stayed 2 nights in Sep 2024

8/10 Good

Mohammad

Stayed 1 night in Aug 2024

6/10 Okay

Ebunoluwa

Travelled with family and small children
Disliked: Cleanliness
No house keeping for 9 days even after making requests
Stayed 10 nights in Aug 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024