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Best Western Des Plaines Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Des Plaines Inn

Reception
Indoor pool
Exterior
Lobby
Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
  • Parking included
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018
  • Lake Park
    1 min drive
  • Allstate Arena
    3 min drive
  • Advocate Lutheran General Hospital
    6 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    9 min drive

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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avid hotel Chicago O’Hare – Des Plaines, an IHG Hotel
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includes taxes & fees
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About this property

Best Western Des Plaines Inn

Hotel in Des Plaines with free breakfast and a 24-hour front desk
This smoke-free hotel features an indoor pool, coffee/tea in a common area, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Des Plaines Inn offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Best Western Des Plaines Inn gets good marks from our customers. During your stay, you'll be within walking distance of Lake Park. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Allstate Arena and 7 minutes from Donald E. Stephens Convention Center
WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. An indoor pool, a vending machine, and multilingual staff are also featured at Best Western Des Plaines Inn. Self parking is free.

This Des Plaines hotel is smoke free.

Guests are served free continental breakfast.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee/tea in a common area

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from May 6 2024 to November 20 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Des Plaines Des Plaines
Best Western Des Plaines Inn Hotel
Best Western Des Plaines Inn Des Plaines
Best Western Des Plaines Inn Hotel Des Plaines

Best Western Des Plaines Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 113 out of 1002 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

jun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms, but at the time we checked in, they said they only have one room. All the rooms were sold out. They didn’t give us refunds.
Stayed 1 night in Aug 2024

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Vonn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of my best hotel experiences ever, and i travel 3 weeks out of the month! The staff was wonderful! So friendly, always available, very accommodating, and very kind. Ill stay here every time I'm in the chicago area now, which is several times a year. I like that they also have a stand alone alarm clock and phone
Stayed 1 night in Aug 2024

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great. Comfy beds, cold fridge, ice machine working and the breakfast was decent and well supplied. Everything smelled clean and there were cleaning ladies keeping everything looking and smelling good. Pretty good location. The downside was the pool being out of order, our TV not wanting to turn on, the main back doors being propped open cause they were broken making it less secure. Over all we would stay again.
Stayed 1 night in Aug 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here if you can help it. Very shady happenings in the parking lot. We did not feel safe taking our kids inside. Look elsewhere.
Stayed 1 night in Aug 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 days only cleaned the room once. I would not stay here again
Stayed 5 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

BRUCE

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor host and lousy security
3 of 4 entrance doors briken and no security. Pool broken Doors propped open all night. When asked about time frame to fix doors we were told they have no idea. For 170 dollars per night the hotel was more interested in collecting money than the security of their guests. Will not got back and did not when we returned to Des Plaines the following week for 4 days
Stayed 2 nights in Aug 2024

2/10 Terrible

Chiloe

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Worse Best Western Stay
The whole Hotel smelled really bad like a dirty kitchen rag. There was no water in the swimming pool, when I took a shower there was no shampoo in the container. I had my son go tell them but they never refilled it or gave us shampoo. When I left at 5am this morning I went back in to do a final walkthrough making sure we weren’t missing anything and I was locked out before I even checked out.
Stayed 1 night in Aug 2024

10/10 Excellent

Rabah

Stayed 1 night in Aug 2024

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Pool was out of order and appeared to had been for some time. Parking was in the rear but the 2 rear entrances were “out of order” but nothing appeared to be wrong with the doors. There appeared to be urine in the toilet when we got into the room. Front staff was not overly friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Aleksandar

Stayed 1 night in Jul 2024

6/10 Okay

Kristin

Disliked: Property conditions & facilities
Bathroom smelled bad. Doors weren’t working so they were propped open with bricks. Unsafe. Carpets seemed dirty.
Stayed 1 night in Aug 2024

4/10 Poor

Loran

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs an update
Everything needs to be updated. Elevator and other floors dirty. Very noisy at night when trying to sleep. Pool wasn’t open and looked like it had been down for awhile. We will not be returning.
Stayed 2 nights in Aug 2024

4/10 Poor

Jesus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chicago Trip
Front desk very inattentive. Not even a greeting as I check in
Stayed 1 night in Jul 2024

2/10 Terrible

Miqdad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Started with the receptionist , she was so rude, when checking us in, we reserved 4 rooms and while she checking us she was on the phone at the same time giving us no respect or attention and kept talking to the point we didn’t know if talking to us or to the people on the phone. So not welcoming at all period. Room service was bad , didn’t clean the room, we stayed two nights didn’t even touch the beds. Smell bad all over. Rude staff . Accept the receptionist who checked us out on Monday morning , she was not.
Stayed 2 nights in Jul 2024

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good service and good location,
Stayed 1 night in Jul 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Jason

Stayed 7 nights in Jul 2024

2/10 Terrible

Majo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
of the deposit and the rest of 73 dollars not, I have already tried to contact the hotel a couple of times but without success. Pay attention...
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 4 nights in Jul 2024

6/10 Okay

Bethany

Stayed 2 nights in Jul 2024

6/10 Okay

Karla

Travelled with group
Liked: Cleanliness
We use the hotel. With pool. For the kids but was not work the pool
Stayed 1 night in Jul 2024

10/10 Excellent

Gessel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great stay
Stayed 2 nights in Jul 2024