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Hotel New Otani Makuhari

4.0 star property

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Photo gallery for Hotel New Otani Makuhari

Indoor pool, outdoor pool
Interior
Premium bedding, down duvets, in-room safe, desk
Exterior
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Hot tub
  • Room service

Explore the area

Map
2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021
  • Mitsui Outlet Park Makuhari
    ‪1 min walk‬
  • Makuharikaihin Prefectural Park
    ‪7 min walk‬
  • Makuhari Messe
    ‪14 min walk‬
  • Tokyo (NRT-Narita Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Double Room, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Double Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Twin Room, Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed)

Premium bedding, down duvets, in-room safe, desk

Standard Room, Non Smoking (Bed Type Not Guaranteed)

  • 26 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

  • 40 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Triple Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Triple Non Smoking

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

Same Floor, Moderate 2 Twin Rooms, Non Smoking

  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Moderate Twin Room, Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Smoking

  • 36 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking, Corner

  • 51 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Double Room, Non Smoking, Corner

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking, Corner

Premium bedding, down duvets, in-room safe, desk

Superior Triple Room, Non Smoking, Corner

  • 51 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner

  • 51 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Balcony Suite Twin, Non-Smoking, Ocean View

Premium bedding, down duvets, in-room safe, desk

Balcony Suite Twin, Non-Smoking, Ocean View

  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View

  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Twin Room, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Moderate Twin Room, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Hotel New Otani Makuhari

Boardwalk/promenade hotel with 5 restaurants and a full-service spa
Along with 5 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Hotel New Otani Makuhari offers 418 accommodations with safes and slippers. Beds feature down comforters and premium bedding. LED televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Chiba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court, an indoor tennis court, and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, クラブ＆クラブ. Services include facials and body treatments. The spa is open select days.
Our customers tell us they enjoy the overall property condition at Hotel New Otani Makuhari. During your stay, you're just a quick walk from Mitsui Outlet Park Makuhari. Features include free WiFi in public areas, free self parking, and a free theme park shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Fusion cuisine at SATSUKI, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to facials or body treatments at クラブ＆クラブ
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Steps from Mitsui Outlet Park Makuhari and 7 minutes by foot from Makuharikaihin Prefectural Park
  • Free theme park shuttle service
Hotel New Otani Makuhari offers its guests a full-service spa, an outdoor tennis court, and an indoor tennis court. There are 5 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

An outdoor pool, an indoor pool, and a health club are also featured at the business-friendly Hotel New Otani Makuhari. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
SATSUKI - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikan En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Senbazuru - This restaurant specializes in Japanese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Isshin - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
Keyaki - Overlooking the ocean, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 5000 for adults and JPY 3000 for children
  • 5 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • SATSUKI
  • Taikan En
  • Senbazuru
  • Isshin
  • Keyaki

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Free theme park shuttle
  • Indoor pool
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Electric kettle
  • Fridge

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 3000 for children
  • Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Hotel New Otani Makuhari Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 558 out of 959 reviews
Rating 8 - Good. 300 out of 959 reviews
Rating 6 - Okay. 73 out of 959 reviews
Rating 4 - Poor. 20 out of 959 reviews
Rating 2 - Terrible. 8 out of 959 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wry convenient hotel
Convenient business hotel close to convention Centre
Stayed 4 nights in Nov 2024

10/10 Excellent

Md Zaheedul

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are much larger than average, very clean and good service
Stayed 4 nights in Oct 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Room was very good for first impressions, later found a few things that needed repair ie grout in bathroom missing and badly stained in shower cubicle. Fridge door very hard to pull open hence fridge nearly fell out of its cabinet. Restaurant staff excellent ( only breakfast taken) ate in nearby facilities for evening meal. Would I stay again? Probably not for the price paid.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 6 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an upscale hotel with great service and staff. My room was spacious and well accommodated, but very old. I kind of liked the old design, felt like a time capsule, but the bathroom is in desperate need of renovation. It was clean but many spots with dust, so could have been better. The air conditioning worked very poorly and the view outside my room to the parking lot was far from ideal. I would recommend this place anyway and would stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Supaleela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! You can take the bus to Disney for complimentary. Room it nice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service.
Stayed 2 nights in May 2024

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a gym but only opens at 9:30am!
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value close to narita easy access to metro to get into tokyo
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall. Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Minh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Piyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏 I am definitely coming back next year! どうもありがとうございます
Stayed 2 nights in Dec 2023

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Best in class.
Stayed 3 nights in Nov 2023

10/10 Excellent

IL HO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location to acces Makuhari Messe .
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was amazing
Stayed 2 nights in Aug 2023