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Hotel Principe

3.0 star property

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Photo gallery for Hotel Principe

Outdoor pool
Executive Double Room, 2 Double Beds
Standard Double Room
Property entrance
Breakfast, lunch, dinner served; Regional cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010
  • Museum of Maya Culture
    ‪11 min walk‬
  • Museo de la Ciudad
    ‪18 min walk‬
  • Payo Obispo Zoo
    ‪3 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Room

Hotel Suites Arges - Centro Chetumal

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (431)
The price is €48
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hotel Suites Arges - Centro Chetumal

About this property

Hotel Principe

Hotel in Chetumal with a 24-hour front desk and an outdoor pool
This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a business center, and a children's pool.
Hotel Principe offers 79 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Hotel Principe, you'll be within walking distance of Museum of Maya Culture. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Arlequin
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • 11 minutes by foot from Museum of Maya Culture and a 2-minute drive from Museo de la Ciudad
  • Dogs welcome for a fee (restrictions apply)
Hotel Principe offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 3 meeting rooms are available. A terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at Hotel Principe. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Arlequin - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 125 for adults and MXN 95 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Arlequin

Things to do

  • Access to nearby health club
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms - 3

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 200.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 125 for adults and MXN 95 for children
  • Pet fee: MXN 200.00 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Hotel Principe Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 237 reviews
Rating 8 - Good. 76 out of 237 reviews
Rating 6 - Okay. 60 out of 237 reviews
Rating 4 - Poor. 19 out of 237 reviews
Rating 2 - Terrible. 23 out of 237 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

GRACELIA

Travelled with family
Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024

8/10 Good

Rhyanne

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

Adrianne

Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

Herman

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

6/10 Okay

JOHANNA, bronx

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024

2/10 Terrible

Jacob

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Stayed 1 night in May 2024

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Emil

…
Stayed 2 nights in Apr 2024

2/10 Terrible

Kris

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

6/10 Okay

Sam

Travelled with partner
They could not find our reservation when arrived
Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Pierre

Stayed 2 nights in Mar 2024

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Priscilla

Stayed 2 nights in Dec 2023

8/10 Good

Priscilla

Stayed 1 night in Dec 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023

2/10 Terrible

Delroy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Stayed 1 night in Aug 2023

8/10 Good

Abram

Stayed 1 night in Jul 2023

4/10 Poor

Kiyah

Travelled with group
Disliked: Amenities
We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Stayed 2 nights in Jul 2023

2/10 Terrible

Fredrico

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Stayed 1 night in Jul 2023

4/10 Poor

Antolina

Travelled with group
Disliked: Amenities
Room is clean Expected a phone and mini fridge in room

8/10 Good

Frank

Liked: Staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Delroy

6/10 Okay

Laura B

Travelled with family and small children
Liked: Cleanliness, staff & service
Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity.
Stayed 1 night in Sep 2022

2/10 Terrible

Carlette

Travelled with partner
Disliked: Amenities, property conditions & facilities
The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Stayed 1 night in Jul 2022