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City Express by Marriott Chetumal

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for City Express by Marriott Chetumal

Lobby
Exterior
Lobby
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    ‪4 min drive‬
  • Dr. Alfredo Barrera Marin Botanical Garden
    ‪4 min drive‬
  • Santuario del Manati
    ‪4 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center in Chetumal with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us they can't get enough of the shopping around City Express by Marriott Chetumal. During your stay, you'll be connected to a shopping center, and within walking distance of Payo Obispo Zoo. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute drive from Payo Obispo Zoo and a few minutes from Dr. Alfredo Barrera Marin Botanical Garden
  • Free local-area shuttle service
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

Guests are served free full breakfast on weekdays from 6 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 10 km

Food and drink

  • Free full breakfast available 6 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Business centre
  • A meeting room

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 829 reviews" "
Rating 8 - Good. 305 out of 829 reviews" "
Rating 6 - Okay. 135 out of 829 reviews" "
Rating 4 - Poor. 42 out of 829 reviews" "
Rating 2 - Terrible. 41 out of 829 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay
Stayed 1 night in Oct 2024

6/10 Okay

Cornelio

Stayed 1 night in Sep 2024

8/10 Good

Priscilla

Stayed 1 night in Sep 2024

6/10 Okay

Genny

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2024

10/10 Excellent

Leolyn, Belize

Stayed 2 nights in Aug 2024

10/10 Excellent

Ellerry

Stayed 1 night in Aug 2024

8/10 Good

PEI JUN, BELIZE CITY

Liked: Cleanliness, property conditions & facilities
Mini fridge would have been nice
Stayed 2 nights in Sep 2024

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place, quiet and overall cleanliness was good, checkin was slow, breakfast was nothing to bragg about
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location next to mall
Stayed 1 night in Aug 2024

8/10 Good

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for weekend family stays
Convenient for Family trips and its location is near shopping, food and entertainment. The complimentary breakfast was a nice benefit.
Stayed 2 nights in Aug 2024

4/10 Poor

Perez

Travelled with family
Disliked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Benita

The reception was very friendly and efficient
Stayed 1 night in Jul 2024

8/10 Good

Leo

Stayed 2 nights in Jul 2024

2/10 Terrible

Jacob, Spanish Lookout

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The first night we booked the room online, arrived after 10 and didn't get a room. I didn't see any requirements online to be there before 10. So I had to go into the city to another hotel. The second night we booked online again, showed the staff our booking, and paid for it. Later we see it is charged online as well.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

MARIO, Belize city

Stayed 1 night in Jul 2024

8/10 Good

Jadin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the mall.
Stayed 1 night in Jul 2024

6/10 Okay

Jessica, McAllen

Stayed 2 nights in Jul 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Menno

Liked: Cleanliness, staff & service
Check in was easy good service But did not have enough pillows and couldn’t get any extra
Stayed 1 night in Jun 2024

6/10 Okay

Rachael

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This is an OK city hotel. It isn't super clean, but it made due for the night. The staff didn't seem willing or helpful, but eventually we were able to get checked in. There aren't a ton of options in Chetumal, but next time we will try somewhere else. Disappointed.
Stayed 1 night in May 2024

8/10 Good

PETER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

8/10 Good

Heidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing stay. Great location
Stayed 3 nights in Mar 2024