2/10 Terrible
Camille
20 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I recently traveled to the area for a family funeral from California. chose this location because it had a bathtub and that was a necessity for me. I could have picked a more economical hotel in the area but it only offered a shower. The Hilton had a fire in the broiler room which resulted in no hot water for over 36 hours. I contacted the staff and they continued to tell me the water would be on in a couple of hours several different times. My two night stay was awful and very unsanitary. After speaking with Tim, the manager, I was reassure that they would be refunding me but no refund was ever issued. Tim expressed reassurance that he sent an email and that the refund would be granted. However, two weeks later still no refund or contact from the Hilton. This is unacceptable customer service from a company that I previously respected. Shame on them for not completing their promise to make things right.
Camille
Stayed 2 nights in Aug 2024