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The Hotel Chester

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Chester

The Tree House | Private kitchen
The Tree House | Living area
Standard Studio
Ralph | Living area
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
19 Newgate St, Chester, England, CH1 1DE
  • Chester Roman Gardens
    2 min walk
  • Roman Amphitheatre
    2 min walk
  • Grosvenor Park
    4 min walk
  • Chester (CEG-Hawarden)
    23 min drive

Room options

View all photos for Flamingo

Flamingo

Flamingo

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny

Money Penny

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden

Secret Garden

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance

Elegance

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area

The Tree House

  • 58 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald

Emerald

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet

Bouquet

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area

1762

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph

Ralph

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge

Knightsbridge

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area

Zoo

  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari

Safari

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (1001)
The price is €144
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel Indigo Chester, an IHG Hotel

About this property

The Hotel Chester

Luxury hotel in Chester with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a lobby fireplace.
The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodations at this 5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and portable fans. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of the helpful staff at The Hotel Chester. During your stay, you're just a quick walk from Newgate. Free WiFi in public areas and concierge services are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Services include a concierge and luggage storage
  • Just a 3-minute drive from Chester City Walls and 7 minutes from Chester Zoo
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Hotel Chester offers its guests concierge services, a fireplace in the lobby, and express check-out. Public spaces have free WiFi.

This 5-star Chester hotel is smoke free.

Languages

English, Italian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Kitchenette
  • Microwave
  • Mini-fridge

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Turndown service

Accessibility

  • This property does not have any lifts

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch smart TV
  • Digital channels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Iron/ironing board
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 00000000

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 191 reviews" "
Rating 8 - Good. 19 out of 191 reviews" "
Rating 6 - Okay. 6 out of 191 reviews" "
Rating 4 - Poor. 3 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back!
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!
Stayed 2 nights in May 2024

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

JOSHUA

Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Chester
On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

JAMIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fairly disappointing
I booked for a night away to celebrate getting a new job, so decided to book a slightly better room than would usually choose, however I was left really disappointed. The bed was lumpy and uncomfortable, and the room was absolutely boiling, I tried to open the window however they didn't stay open, there was an air conditioning unit in the room, however when I turned this on at 12/1am it was so ridiculously loud it woke my partner up. The jacuzzi bath was nice enough, but the shower wasn't powerful enough and took a long time to wash my hair Was pretty disappointed since it was to celebrate and the room wasn't worth the money
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We came here after we got married for a little mini-moon. The room had rose petals on the bed which was a nice touch from the hotel - thank you! We stayed in the Flamingo room and made the most of the lovely copper bath. It was gorgeous. Big room with a seperate area with sofa tv and kitchenette. Perfect for one night but could also be good if you were staying longer. Couldn’t fault the hotel, had everything we needed and staff were super friendly and attentive. We will definitely be back and look forward to trying other rooms too!
Stayed 1 night in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable, quirky room / apartment. Poor signage from the car park to the hotel, which could be worked upon but to be fair a nice place for the city. Very hot room but portable air con offered, which helped second night.
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. It was roomy, comfortable, and nicely decorated. The staff were friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Look no further if you looking for somewhere to stay in Chester, the rooms are amazing, we had a upgrade on our room and was blown away, the smell as you walk into The Hotel hits you as pure luxury, the staff cannot do enough for you, special thanks to Rhiannon. We will be back soon
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel with a great location.
Stayed 4 nights in Apr 2024