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Shangri-La Chengdu

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Chengdu

Front of property
Exterior
Reception
Premium bedding, minibar, in-room safe, desk
Indoor pool, pool loungers

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
9 Binjiang Dong Road, Chengdu, Sichuan, 610021
  • Sichuan University
    10 min walk
  • Jiuyan Bridge
    11 min walk
  • Taikoo Li Shopping Center
    18 min walk
  • Chengdu (CTU-Shuangliu Intl.)
    25 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, River View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, River View

  • 42 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Room, 2 Single Beds, River View

Horizon, Room, 2 Single Beds, River View

Horizon, Room, 2 Single Beds, River View

  • 48 sq m
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View

  • 48 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Room, 1 King Bed, River View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, River View

  • 48 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 96 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Shangri-La Chengdu

Luxury hotel with 2 restaurants connected to a shopping center in Chengdu
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Shangri-La Chengdu offers 593 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. Satellite television is provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Shangri-La Chengdu, you're connected to a shopping center and just a quick walk from Sichuan University. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a meal at the seafood restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to aromatherapy, massages, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Within a 15-minute walk of Sichuan University and Jiuyan Bridge
Shangri-La Chengdu offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square meters) and includes conference space. A children's pool, a spa tub, and a sauna are also featured at the luxury Shangri-La Chengdu. Free self parking is available.

This 5-star Chengdu hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Shang Palace - This restaurant serves lunch and dinner.
Cafe Z - Overlooking the garden, this seafood restaurant serves breakfast, lunch, and dinner. Open daily.
Lobby Lounge - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CNY 145.75 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Shang Palace
  • Cafe Z
  • Lobby Lounge

Things to do

  • 24-hour fitness centre
  • 24-hour pool access
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (32292 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 85
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chengdu

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CNY 999
  • Christmas Eve (24 December) Gala Dinner per child: CNY 299 (from 3 to 5 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 145.75 per person
  • Rollaway bed fee: CNY 408.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Chengdu Shangri-la
Chengdu Shangri-la hotel
hotel Shangri-la Chengdu
Shangri-la Chengdu
Shangri-la Chengdu hotel
Shangri-la hotel Chengdu
Shangri La Chengdu
Shangri La Hotel Chengdu
Shangri La Chengdu
Shangri-La Chengdu Hotel
Shangri la Hotel Chengdu
Shangri-La Chengdu Chengdu
Shangri-La Chengdu Hotel Chengdu

Shangri-La Chengdu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 121 out of 179 reviews" "
Rating 8 - Good. 43 out of 179 reviews" "
Rating 6 - Okay. 13 out of 179 reviews" "
Rating 4 - Poor. 2 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yulin

Stayed 2 nights in Jul 2024

10/10 Excellent

Hanze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service; water pressure is excellent for shower
Stayed 1 night in Jul 2024

10/10 Excellent

Yun Ling, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in twice this week by Front Desk Yvonne Liu - she provided exceptional service and prioritizes customer. Bellman Ma also exceptional service attentive and helpful. Overall pleasant stay with staff and service. Would have appreciated clean windows to view the garden view clearly.
Stayed 1 night in Jul 2024

8/10 Good

Yun Ling, New York

Travelled with family
Liked: Staff & service, property conditions & facilities
We checked in twice this week with Front desk Yvonne Liu. Exceptional service by prioritizing customer. Bellman Ma exceptional service as well attentive and helpful. It was a pleasant stay with staff and service. We stayed at garden view room and would have appreciated the windows to be clean to enjoy the view clearly.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, nice for walking along the river walkways, lots of restaurants and bars in the area , coffee shops around also.
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Margarethe

Liked: Cleanliness, amenities, property conditions & facilities
this is a very large hotel. Not very exciting and the rooms were dated
Stayed 1 night in May 2024

10/10 Excellent

Ramkartik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Choi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in May 2023

10/10 Excellent

Sharvan

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Due to some exhibitions whole lobby area disturbed
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Aug 2021

10/10 Excellent

KAR KIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Great Hotel!
I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.
Stayed 2 nights in May 2021

6/10 Okay

Kangming

Travelled with family
Stayed 1 night in Oct 2019

10/10 Excellent

Titus

Stayed 2 nights in Nov 2019

10/10 Excellent

SANDRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La does it right.
I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.
Stayed 2 nights in Aug 2019

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horizon Club is a Must have to differentiate from other hotels and service..
Stayed 6 nights in Mar 2019

4/10 Poor

Kevin, Chicago, USA

Disliked: Staff & service
Charge assessed by hotel after I returned to U.S.
We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.
Stayed 1 night in Mar 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality consistent but sometimes it is difficult to get a taxi at the hotel.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

10/10 Excellent

Jeff, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Clean room, good Western food selection, close to nearby attractions.
Stayed 3 nights in Mar 2018

6/10 Okay

Lai Che denise

Liked: Cleanliness, room comfort
Fair and too commercial
It was ok, but too commercial. I booked two rooms, and requested a connected room, but the hotel did not aware that I have made the request when booking. Anyway, connected room was not available, and reception kept asking me to upgrade, but I rejected, then, the reception offered me another upgrade package which including breakfast, but it was expensive, so, I rejected again! I just felt too commercial! The hotel was a bit old, but location is convenient.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful and friendly
The room and facilities were wonderful and the staff could not have been more helpful and attentive.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Shangri-La is located in a beautiful area along the river and there are plenty of bars and restaurants within walking distance. The breakfast in the lounge is quite extensive and good.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the Shangri-la Hotel. The service was great and the restaurant was also great.
Stayed 2 nights in Oct 2017