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Hotel Cailler

4.0 star property

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Photo gallery for Hotel Cailler

Indoor pool, 2 outdoor pools, pool loungers
Premium bedding, minibar, in-room safe, desk
Exterior
Indoor pool, 2 outdoor pools, pool loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Spa
  • Pool
  • Bar
  • Breakfast included

Explore the area

Map
Gros plan 28, Charmey, FR, 1637
  • Le Petit - Ganet
    ‪1 min walk‬
  • Charmey Aventures
    ‪8 min walk‬
  • Charmey Gondola
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪67 min drive‬

Room options

View all photos for Double Room

Premium bedding, minibar, in-room safe, desk

Double Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (south)

Premium bedding, minibar, in-room safe, desk

Double Room (south)

  • 21 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (North)

Junior Suite (North)

Junior Suite (North)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (South)

Junior Suite (South)

Junior Suite (South)

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Hôtel de Gruyères

  • Spa
  • Pet-friendly
  • Free WiFi
  • Gym
4.5 out of 5, Wonderful, (531)
The price is €198
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hôtel de Gruyères

About this property

Hotel Cailler

Family-friendly hotel with 2 restaurants and 2 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, an indoor pool, a bar/lounge, and a snack bar/deli are onsite.
Hotel Cailler offers 63 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Charmey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a hot tub and a sauna.

Guests under 4 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
During your stay at Hotel Cailler, you're just a quick walk from Le Petit - Ganet. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at le bistro
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, massages, or facials at the spa
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • Onsite recreation includes a steam room, a sauna, and mini golf
  • 7 minutes by car from Maison Cailler Swiss Chocolate Factory and 13 minutes from HR Giger Museum
  • Pets welcome for free (restrictions apply)
Hotel Cailler offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a hot tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business center and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. A sauna, spa services, and a terrace are also featured at the family-friendly Hotel Cailler. Self parking is free.

This 4-star Charmey hotel is smoke free.

Guests are served free buffet breakfast daily from 8:00 AM to 10:00 AM.
Le bistro - This restaurant specializes in local cuisine and serves lunch and dinner.
Quatre Saisons - This restaurant specializes in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Le bistro
  • Quatre Saisons

Things to do

  • 2 outdoor pools
  • Arcade/games room
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (484 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Hotel Cailler Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 146 reviews
Rating 8 - Good. 49 out of 146 reviews
Rating 6 - Okay. 5 out of 146 reviews
Rating 4 - Poor. 5 out of 146 reviews
Rating 2 - Terrible. 0 out of 146 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities
beautiful and convenient place
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis Felipe

Stayed 1 night in Jul 2023

10/10 Excellent

Sacha

Stayed 1 night in Apr 2023

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !
Stayed 1 night in Mar 2020

8/10 Good

Anita

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with convenient access to spa
The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.
Stayed 1 night in Sep 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel
Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.
Stayed 2 nights in Sep 2019

10/10 Excellent

DIMITRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paradis cache
A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bryan, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absoulte amazing place set in some of the most beautiful scenery in the world.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay in Charmey
The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range. I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied. The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice week-end trip near the mountains
Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)

10/10 Excellent

Monika

Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Property conditions & facilities
Endroit magnifique où l’on peut profiter de la vue et des bains
Stayed 1 night in Jul 2024

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Uliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Elisabeth

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023

10/10 Excellent

Madhvie

Stayed 1 night in Oct 2023

8/10 Good

Cornelia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Personnel très pro et gentils . Tout était divin . Les bains un plaisir illimité :)
Stayed 1 night in Jul 2023

10/10 Excellent

Prodolliet

Stayed 1 night in Jul 2023