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Hilton Garden Inn Charlotte/Ayrsley

3.0 star property

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Photo gallery for Hilton Garden Inn Charlotte/Ayrsley

Lobby
Lobby
Exterior
Indoor pool
40-inch flat-screen TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Hot tub
  • Housekeeping

Explore the area

Map
1920 Ayrsley Town Blvd, Charlotte, NC, 28273
  • Topgolf
    ‪4 min drive‬
  • Billy Graham Library
    ‪10 min drive‬
  • Carowinds Theme Park
    ‪10 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Non-Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non-Smoking

Non-Smoking | Living area

Non-Smoking

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, One King Bed

One Bedroom Suite, One King Bed | Living area

One Bedroom Suite, One King Bed

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Non-Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Charlotte/Ayrsley

Hotel in Charlotte with a 24-hour fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and a hot tub are onsite.
Hilton Garden Inn Charlotte/Ayrsley offers 120 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Charlotte/Ayrsley. During your stay, you'll be close to Carowinds Theme Park. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Carowinds Theme Park and 13 minutes from Charlotte Convention Center
  • Cats and dogs welcome for a fee
Hilton Garden Inn Charlotte/Ayrsley offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. The business-friendly Hilton Garden Inn Charlotte/Ayrsley also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Great American Grill - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 16 2025 to December 31 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Charlotte/Ayrsley
Hilton Garden Inn Hotel Charlotte/Ayrsley
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte
Hilton Garden Inn Charlotte/Ayrsley Hotel
Hilton Garden Inn Charlotte/Ayrsley Charlotte
Hilton Garn CharlotteAyrsley
Hilton Charlotte Ayrsley
Hilton Garden Inn Charlotte/Ayrsley Hotel
Hilton Garden Inn Charlotte/Ayrsley Charlotte
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte

Hilton Garden Inn Charlotte/Ayrsley Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 958 reviews
Rating 8 - Good. 257 out of 958 reviews
Rating 6 - Okay. 80 out of 958 reviews
Rating 4 - Poor. 37 out of 958 reviews
Rating 2 - Terrible. 42 out of 958 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Tara

Stayed 1 night in Nov 2024

10/10 Excellent

Delanya

Stayed 1 night in Nov 2024

10/10 Excellent

Eric, Herndon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Nov 2024

10/10 Excellent

Fredrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10 stay there in the past 5 years
Stayed 1 night in Nov 2024

6/10 Okay

Janee

Travelled with partner
Disliked: Property conditions & facilities
Need upgraded bathrooms, clean carpets or remove them
Stayed 2 nights in Nov 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel staff was nice and helpful. The hotel rooms are in need of serious upgrades. The tub wasn’t draining properly and ice machines were broken on multiple floors.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Eileen

Stayed 1 night in Nov 2024

10/10 Excellent

Darsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of my most quietest stays. Easy check in and out. The receptionist greeted me with a hello and smile any time I walked by. It felt nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad.
Very frustrated with the check in process. We were there at 3pm just as requested. I was pinched on time, meeting with friends and a cranky toddler. When I arrived, we were told it would be a little while because there was a line of people there for early check in and no rooms. At 3pm!? The ladies at the front counter were sweet and apologetic. I know it's not THEIR fault. Nearly an hour later, we finally got a room. The bathroom was NOT clean. I don't normally leave bad reviews but this was not what I expected. I will not be staying here again...
Stayed 1 night in Oct 2024

8/10 Good

Alesia

Liked: Cleanliness, staff & service
Property is outdated and room rug was dirty
Stayed 2 nights in Oct 2024

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 321 there was a blood stain on the mattress. The drink machine and the ice machine did not work on our floor. Only one of the 2 elevators were working. This was probably our worst stay at a Hilton hotel as it seemed out dated, unclean, the host seemed short, and items listed above were broken and did not work
Stayed 2 nights in Oct 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression is everything! I’m so happy with my stay this past weekend! I loved everything from the property, hospitality, my room, the cleanliness, the breakfast buffet, the nearby restaurants & entertainment…let’s just say I can’t wait to stay here again! #SatisfiedCustomer :-)

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bilal

Stayed 1 night in Sep 2024

10/10 Excellent

Latese

Liked: Cleanliness, amenities
Nice place enjoyed
Stayed 2 nights in Oct 2024

2/10 Terrible

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk people 1 was nice 1 was really rude with an attitude the bartender that took our dinner order was very nice and helpful Hate that there was no pool no spa no jacuzzi no whirlpool tub in room nothing it was supposed to have and no communication or credit for not being available which is the only reason I even booked with this hotel and they charge expensively for the normal tiny yogurt banana or muffin breakfast that usually is always free with booking a room when room already sooo expensive almost $200 a night it’s not like the hotel only charging for special ordered food no the ripping people off and you couldn’t even understand the person accent they just put all food out in front so when you go to get something then she goes right in you face about how much money everything is There’s no signs to parking garage easy to get lost and confusing finding the hotel Not worth the Price
Stayed 2 nights in Oct 2024

4/10 Poor

Ann

Travelled with family
Disliked: Amenities, property conditions & facilities
I understand rates fluctuates but the prices of this hotel was a bit high, 3 nights and I paid $1,031.? I did not know there was a club directly across the street and to add more sleepless nights weddings on the rooftops. So upsetting. Needless to say i will not be booking at this hotel in the future.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Sep 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service in my experience is provided daily unless you request no service, in which there is a tag you can put on your door. When my room wasn't serviced, the front desk told me I would have had to ask for it - didn't know that up front so if they could tell you that upon checking in, that would be helpful! Otherwise, staff were excellent!
Stayed 2 nights in Oct 2024

2/10 Terrible

Tamika

Travelled with family
It was not good they gave our room away so we had to get a one bed room and my husband had to sleep on the floor. I want a refund!
Stayed 1 night in Oct 2024

2/10 Terrible

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked it for the pool, hot tub, and gym All were closed for the entire stay What a disappointment
Stayed 3 nights in Oct 2024