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Quality Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites

Standard Room, 2 Queen Beds, Non Smoking
Front of property – evening/night
Outdoor pool
Exterior
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
1010 Washington Street E, Charleston, WV, 25301
  • Clay Center for the Arts and Sciences
    3 min walk
  • Mountain Stage
    5 min walk
  • GoMart Ballpark
    8 min walk
  • Charleston, WV (CRW-Yeager)
    10 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, Internet, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Quality Inn

Pool
Breakfast included
Pet-friendly
Parking included
4.0 out of 5, Very good, (1000)
The price is €83
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Quality Inn

About this property

Quality Inn & Suites

Hotel in Charleston with free breakfast and a fitness center
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they enjoy the free breakfast at Quality Inn & Suites. During your stay, you're just a quick walk from Avampato Discovery Museum. Free WiFi in public areas, free self parking, and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Amenities include meeting rooms, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free.

This Charleston hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Microwave (on request)
  • Fridge

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn & Suites Hotel
Quality Inn & Suites Charleston
Quality Inn & Suites Hotel Charleston

Quality Inn & Suites Reviews

Reviews

6.6
Rating 10 - Excellent. 194 out of 873 reviews" "
Rating 8 - Good. 236 out of 873 reviews" "
Rating 6 - Okay. 172 out of 873 reviews" "
Rating 4 - Poor. 137 out of 873 reviews" "
Rating 2 - Terrible. 134 out of 873 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jose, Vieques

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, Spring Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Area was alleys.
Stayed 1 night in Jul 2024

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and easy check in
Stayed 1 night in Jul 2024

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Les

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Jul 2024

2/10 Terrible

Tyler

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
POS INBREDS
Don’t rent from these uneducated hillbillies! Wv inbreds ! They rent you a room and then rent it again through out the night and allow other people into your room!
Stayed 1 night in Jun 2024

6/10 Okay

Henry

Liked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Decent place to stay
Overall it was good. The room was clean and the staff was excellent. We had 1 light switch and 1 outlet that did not work. Those are the only complaints I have.
Stayed 2 nights in Jul 2024

4/10 Poor

jon

Travelled with family
Disliked: Property conditions & facilities
Pool is closed, breakfast poorly stocked with low/no bread, little or no orange juice, and I had to ask for plastic forks. Butter was cut into pieces and placed in a cereal bowl in the mini refrigerator. Limited tea bags available. Sausage and eggs and waffles good. Rooms OK, stained carpet, nice beds and bathroom.
Stayed 2 nights in Jul 2024

6/10 Okay

Carole

Homeless people everywhere
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Would not recommend
Check-in was at 3 pm but because of minimal staff, we had to wait an additional hour to check in. The website advertised a pool but the pool was not cleaned, prepped, or ready for guests. After mentioning it to the front desk, they said we could use the Best Western's pool. The gym had minimal equipment and was extremely hot. One elevator for 140 rooms. Stairs were odd -go out external and then back inside. One stairwell did not access to the first floor (emergency exit only). Attempts to bring up to standard - lobby furniture and newer carpet in the hallway and in the room - newer carpet and furniture kind of. Phone was about 20+ years old, faded, and chipped. Tub was the same - could easily see wear and tear. The room air conditioner had a clicking sound all night. Breakfast - no fitted lids for the coffee cups, OJ was a gallon container all guests poured from, danishes and muffins were pre-package, scrambled eggs were minimal at 6:30am, and no meat available. It did not present well nor seemed appetizing or appealing. Front desk personnel - courteous, polite and nice.
Stayed 2 nights in Jun 2024

6/10 Okay

Jenn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Staff needs more training - Pool has green water.
The staff does not understand the policy and procedures of the Quality Inn - Hotels.com. The stay was not pleasing. I will not stay at the Quality Inn in the future.
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Lame "breakfast"
Rooms were fine, clean, and comfortable. Nice area for breakfast. However, there was hardly a breakfast. We got down there at 7:15, and there were only 2 orher people eating. Whoever is supposed to stock or fill the breakfast foods, was not doing their job. There was a little bit of scrambled egg whites, sausage, 2 pieces of bread for toast, a bagel, 1 yogurt. The coffee was really bad. We sat there 30 minutes and watched people walk in, look, and walk out. It was the saddest breakfast bar ive seen. So we got in the car and drove to find some coffee. The pool needs attention as it was very green in color and we saw a bag of trash sitting nearby the pool.
Stayed 1 night in Jun 2024

6/10 Okay

Lamar

Stayed 1 night in Jun 2024

10/10 Excellent

Crystal

Stayed 1 night in Jun 2024

4/10 Poor

donna

Disliked: Staff & service
Room reservation was changed and I was givin no advance warning
Stayed 1 night in Jun 2024

2/10 Terrible

Aryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place. There are many other hotels to stay in the area. I already knew we were going to have problems when people were in a fight outside of the hotel. We get to our room and there is visible blood and body fluids on our comforters. The head board had body fluids everywhere. The cabinet the fridge was in had at least 2 inches of dirt and dust in it. I picked up the remote and it had crud all over it and was so sticky when I wiped it off with my own cleaning wipes it was completely black. Then the bathroom light look like someone spread their poop all over it. The fridge was not working and smelled like rotten meat. When my husband went and complained no one even came to see the room they just gave us keys to a different one. We go to our new room and the air didn’t work, there was used toilet paper in the bathroom, the same dust was in the fridge cabinet, the iron had so much mold in it and handle wasn’t wiped down, the ac unit had all kinds of dirt in the vents, and everything was covered in dust. There was tons of homeless, ladies of the night, and drugs at night in the street. We drive a Telsa and it caught someone going around to cars trying to get in including ours. Not a good place to stay. Pay a little bit more and stay in the nicer places down the street.
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The bed was very comfortable. Our room was huge. We enjoyed it.
Stayed 2 nights in May 2024