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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Exterior
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Indoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
410 New Goff Mountain Road, Cross Lanes, WV, 25313
  • Tri State Racetrack and Gaming Center
    ‪3 min drive‬
  • Mardi Gras Casino
    ‪4 min drive‬
  • West Virginia State University
    ‪5 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Room amenity

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Room amenity

Suite, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Wyndham Garden Cross Lanes Charleston

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.7 out of 5, Good, (1003)
The price is €144
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wyndham Garden Cross Lanes Charleston

About this property

Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Hotel with free breakfast, near Tri State Racetrack and Gaming Center
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers 89 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cross Lanes hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The free breakfast at Holiday Inn Express Hotel & Suites Cross Lanes by IHG gets good marks from our customers. During your stay, you'll be within walking distance of Tri State Racetrack and Gaming Center. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Tri State Racetrack and Gaming Center and a few minutes from Mardi Gras Casino
Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Cross Lanes by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Cross Lanes hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • Manager's reception (select days)
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Step-free path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Cross Lanes
Holiday Inn Express Hotel Cross Lanes
Holiday Inn Express Hotel Suites Cross Lanes
Inn Express Cross Lanes

Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1001 reviews
Rating 8 - Good. 242 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast and hotel very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Cyntia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway, clean and neat, lots of dining options nearby.
Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of everything
We have amazing stay at the holiday inn express. Everything was very clean and nicely put together. The breakfast bar was amazing.You could get anything you wanted there from omelets to pancakes. The staff was all very friendly.Can I accommodating. We didn't personally go to the casino,but it was only about 2 minutes down the road. If that's something you like
Stayed 1 night in Nov 2024

6/10 Okay

Marty

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Motel does not have Smart TV’s in the rooms which limit your viewing experience and the capabilities for streaming and mirroring sports & movies from smartphones and or tablets. Also the bathrooms are not equipped with proper exhaust ventilation.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert, Tipp City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Recently updated.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a woman traveling alone I felt like this property was so far back in the corner it was a bit unsettling. There was not a good open area in front for parking, I had to park in back by a dumpster. It was a little scary.
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and extreemly clean. The staff should be very proud. I was impressed.
Stayed 1 night in Oct 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff were friendly, beds were comfy, a little noisy behind the hotel at a rental truck company. Otherwise great.
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Stayed 1 night in Oct 2024

10/10 Excellent

Theresa

Stayed 1 night in Sep 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice everything was good
Stayed 1 night in Sep 2024

10/10 Excellent

Luanne

Stayed 1 night in Oct 2024

10/10 Excellent

Christina, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, The property was well-maintained. The building was clean and tastefully decorated. Our only complaint. Is that the wheelchair accessible bathroom on the main floor outside of The breakfast area and the main entrance claimed to be accessible, but did not have any bar to grab at the toilet so we could not get off the toilet without assistance.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the ease of traveling from KY & stay here
Stayed 1 night in Sep 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious!! Lots of options and very attentive staff.
Stayed 1 night in Sep 2024

2/10 Terrible

Ben

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
In room fire alarm went off at 2AM, phoned staff, they told me it was the alarm clock as they were not alerted by system. It went off 2 d additional times thereafter. Phoned front desk again and was eventually offered another room. When getting new key with family at front desk was basically told in so many words that it wasn’t the in-room fire alarm despite my 2 daughters validating the story. Moved family over to new room, finally able to get some sleep. Spoke to someone the next day over phone about some sort of reimbursement, which was never honored. I would never recommend this hotel to anyone.
Stayed 1 night in Sep 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, just not as great as other HIE’s we’ve stayed in. Room had a musty odor, harsh lighting in breakfast area, curtain wouldn’t go up.
Stayed 1 night in Sep 2024

10/10 Excellent

Jacqulene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience!
Stayed 1 night in Sep 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

LaNisha

Stayed 1 night in Jul 2024