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Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool, open 5 AM to 11 PM, pool loungers
Suite, 1 King Bed, Accessible (Transfer Shower)
Restaurant

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
107 Alex Ln, Charleston, WV, 25304
  • Kanawha Mall Shopping Center
    16 min walk
  • Subway
    2 min walk
  • Charleston Station
    12 min drive
  • Charleston, WV (CRW-Yeager)
    11 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Transfer Shower)

Room amenity

Suite, 1 King Bed, Accessible (Transfer Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Suite, 1 King Bed, Accessible, Non Smoking (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Charleston-Civic Center, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1028)
The price is €112
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Express Charleston-Civic Center, an IHG Hotel

About this property

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Suburban hotel with free breakfast and a fitness center
An indoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offers 67 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers.

This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel. During your stay, you'll be within walking distance of Kanawha Mall Shopping Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Cabin Creek Quilts and 6 minutes from University of Charleston
Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. The business-friendly Holiday Inn Express Charleston-Kanawha City, an IHG Hotel also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Charleston hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM–9:00 AM

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 5 AM to 11 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charleston South
Holiday Inn Express Hotel Charleston South
Holiday Inn Express Charleston South Hotel
Holiday Inn Express Charleston-Kanawha City Hotel
Charleston Holiday Inn
Holiday Inn Charleston
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 221 out of 557 reviews" "
Rating 8 - Good. 158 out of 557 reviews" "
Rating 6 - Okay. 90 out of 557 reviews" "
Rating 4 - Poor. 53 out of 557 reviews" "
Rating 2 - Terrible. 35 out of 557 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Noah

Liked: Cleanliness, staff & service
The key card system was not working when we checked it, but the staff were very helpful to show us to our room. However, the room was very damp (especially the bedding). Not the most comfortable stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Terence, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
For an affordable hotel it was very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
It's a great place to stay with family. The breakfast is exceptional. Newly renovated. Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working has been kind! The day shift manager, Trevor, was so great & it made a little of the stress I'm under seem not so bad!
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Only two bath towels provided. Pillows were flat. Otherwise okay room
Stayed 1 night in Aug 2024

6/10 Okay

Brandon

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop for the night! Fast check in and pool in the morning!
Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and fast check in
Stayed 1 night in Jul 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. The hotel was clean and accommodating. Only complaint was that the pool was indoor but pretty chilly
Stayed 1 night in Jul 2024

6/10 Okay

Mandie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

HEIDI, Hemet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Terri and John

Liked: Cleanliness, staff & service, room comfort
Charleston, WV
Average but desk staff and maintenance staff excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Hammer Down Haulin Inc

Stayed 1 night in May 2024

8/10 Good

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. Hotel is very nice and clean. Overall it seems to be a safe area. When coming in later in the evening, there are some questionable people along the road that takes you to the hotel.
Stayed 1 night in May 2024

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Hotel
It was a beautiful hotel, clean, and modern. Service was excellent. We loved the interior design of our room. The only issue we had is that I was overcharged for our room instead of the rate I had agreed to on Hotels.com. The manager wasn't there when we left, so I had to leave a note. Hopefully it was corrected.
Stayed 2 nights in May 2024

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
At check in nobody was at the desk. We waited for 10 minutes before the lady came out of her office to check us in. The bathroom wasnt cleaned. There were 2 bars of used soap in the bathtub. The toilet seat was broken. It was just balanced on the toilet. The mirrors had hand smears all over them.
Stayed 1 night in May 2024

8/10 Good

Michael Duane

Travelled with partner
Liked: Cleanliness, staff & service
Pricey for the condition and surroundins
Stayed 1 night in Apr 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
This is easily one of the best experiences I have had. The room was clean and looked like it was well cared for. The entire team working was pleasant and I really enjoyed my interactions with each of them. I wish we had spent more time in this location or similar properties, because our family loved it!
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice, rooms were clean and hot breakfast in the morning was great!
Stayed 1 night in Mar 2024

6/10 Okay

Neil

Travelled with family and small children
Liked: Amenities
We did not get the room type that we signed up for. Instead of rooms with 2 Queen Size beds, we got rooms with a King size bed and Pull Out from couch.
Stayed 1 night in Apr 2024

2/10 Terrible

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Harinath

Disliked: Staff & service
Reserved the room with queen beds and sofa bed but I was given a room with double beds and sofa bed. The reason is because that's what available and Expedia(through which I booked) is at fault it seems.
Stayed 1 night in Apr 2024

2/10 Terrible

Michael J

Travelled with family
Disliked: Staff & service
Cancelled our room without calling us!
We booked a room same-day on our way, and when we arrived they had cancelled our room without contacting us. It was late when we arrived, and the city was packed from a big concert. We had booked 2 queens, but they only had one king room left that had no couch, so wouldn’t work for our family of 4. They didn’t have a key to the room that held rollaway beds. Basically, they had no room for us because they cancelled our room. Terrible.
Stayed 1 night in Mar 2024

2/10 Terrible

Ted

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Check in took 40 minutes and the desk person had to verify the room was empty as he had no idea
Stayed 1 night in Mar 2024