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Refugio Pullao

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Refugio Pullao

Aerial view
Comfort Quadruple Room, 1 Bedroom, Non Smoking
Ecotours
Exterior
Front of property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Parking included
    Parking included

Explore the area

Map
Quilquico Bajo s/n, Castro, Los Lagos Region, 5700000
  • Tongoy Beach
    12 min drive
  • Parque Alto Muro Aventura
    20 min drive
  • Yutuy Beach
    26 min drive
  • Dalcahue (MHC-Mocopulli)
    42 min drive

Room options

Panoramic Cottage

  • 130 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Quadruple Room, 1 Bedroom, Non Smoking

Comfort Quadruple Room, 1 Bedroom, Non Smoking

Comfort Quadruple Room, 1 Bedroom, Non Smoking

  • 25.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Trundle Bed OR 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Comfort Double or Twin Room, 1 Bedroom, Non Smoking

Comfort Double or Twin Room, 1 Bedroom, Non Smoking

Comfort Double or Twin Room, 1 Bedroom, Non Smoking

  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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About this property

Refugio Pullao

Delightful beach hotel with a spa tub
Guests of this beach hotel will appreciate convenient onsite amenities such as a spa tub and barbecue grills.
Refugio Pullao offers 6 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature premium bedding. Kitchens offer full-sized refrigerators/freezers, cookware/dishes/utensils, and dishwashers.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Castro hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Refugio Pullao, you'll be close to Tongoy Beach. Free WiFi in public areas, free self parking, and a coffee shop/cafe are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include a multilingual staff, a terrace, and a lobby fireplace
  • Onsite recreation includes bike rentals
  • 4.3 mi (7 km) from Tongoy Beach and 6.7 mi (10.7 km) from Yutuy Beach
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A spa tub, a terrace, and barbecue grills are also featured at Refugio Pullao. Free self parking is available.

Smoking is allowed in designated areas at this Castro hotel.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Bike rentals
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Kitchen
  • Soundproofed rooms

Conveniences

  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Grab bar in shower
  • Handrails in stairwells
  • Hardwood flooring in room
  • 25 steps to reach property
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Oven
  • Fridge
  • Toaster oven

More

  • Guidebooks/recommendations
  • Local maps
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Refugio Pullao

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (one-way)
  • Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Refugio Pullao offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Refugio Pullao Hotel Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel Castro

Refugio Pullao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 11 reviews" "
Rating 8 - Good. 0 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing place
We had a wonderful time. The staff go out of their way to make sure everyone enjoys their stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Just very remote, not really in Castro. A little hard to find initially ( get good directions from staff) Expedia doesn’t have exact location . Staff wonderful. Food delicious. Wish we had spent more time

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Refugio was an absolute highlight of our trip. From the personal welcome, gorgeous view, peaceful location, delicious food, and incredible birdwatching, we loved every minute of our time. We did not want to leave! This is a very special place--every detail was amazing.

2/10 Terrible

cristian, santiago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
buenas habitaciones , buen bath , el personal con muy poca experiencia.muy rígido trataron de imponer horarios de llagada cuando mi reserva estaba garantizada.en ninguna parte dice que tengo que llegar antes de alguna hora. insistieron mucho por teléfono y no advierten a clientes que todos los caminos eran en arreglo y demora mas la llegada. se muestran molestos y se hacen la víctima
Stayed 2 nights in Feb 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and service!
Stayed 3 nights in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury while still being outside the bubble
Amalia, Carlos and Julian have created a wonderful, off the beaten path refuge. You know it’s sited well. It’s on the same cove as Tiarra. See authentic Chiloé in person, not in a bubble.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location; although very remote -and thankfully the signage on the partial dirt road allowed us to get there easily during the day. It is very peaceful! The design of the 6 rooms unique. The property showcased the volcano and lake well. The staff was very pleasant!
Stayed 1 night in Feb 2019

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Excelente lugar, comoda cabaña, rico desayuno, delicioso almuerzo
Stayed 1 night in Oct 2021

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, quiza una critica constructiva seria que tengan una cafetera en la habitacion.
Stayed 1 night in Dec 2018