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SureStay Hotel by Best Western Castlegar

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Premium bedding, Select Comfort beds, laptop workspace
Lobby
Room amenity
Suite, 2 Queen Beds, Non Smoking, Kitchenette

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Spirit Square
    ‪4 min drive‬
  • Doukhobor Discovery Centre
    ‪4 min drive‬
  • Kootenay Gallery
    ‪4 min drive‬
  • Castlegar, BC (YCG)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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Exterior

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includes taxes & fees
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About this property

SureStay Hotel by Best Western Castlegar

Hotel with free breakfast, near Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the free breakfast at SureStay Hotel by Best Western Castlegar. During your stay, you're just a quick walk from Columbia River. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at The Grand Buddha Bistro, a bistro that serves Thai cuisine
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from CPR Station Museum and a few minutes from Doukhobor Discovery Centre
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 2497 square feet (232 square meters) and includes a conference center. A library, barbecue grills, and a vending machine are also featured at SureStay Hotel by Best Western Castlegar. Self parking is free.

Smoking is allowed in designated areas at this Castlegar hotel.

Guests are served free on-the-go breakfast daily from 6 AM to 10 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free on-the-go breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • The Grand Buddha Bistro

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2497 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Fridge

More

  • Access via exterior corridors
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to February 28 2025 (dates subject to change):
  • Breakfast
The property will be renovating from January 2 2025 to February 28 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 3 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 783 reviews" "
Rating 8 - Good. 348 out of 783 reviews" "
Rating 6 - Okay. 122 out of 783 reviews" "
Rating 4 - Poor. 46 out of 783 reviews" "
Rating 2 - Terrible. 23 out of 783 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castlegar Hotel
A good solid hotel choice in Castlegar, nothing fancy but clean and has everything you need. Breakfast is pretty basic.
Stayed 2 nights in Oct 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Agustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, could use a facelift but was very clean and the staff were very friendly. I would definitely go back for a stay.
Stayed 1 night in Oct 2024

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel - enjoyed our stay
Stayed 2 nights in Oct 2024

6/10 Okay

Nicole

Travelled with partner
The ice bucket leaked overnight all over the dresser. There was only one facecloth. The clock alarm went off at around 1 am and I could not easily turn it off…. Could not fall back asleep.
Stayed 1 night in Sep 2024

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good but the shower needs some fixing. It's so old and looks dirty because of it, can help but think it's dirty. I had to put plastic bags on my feet because I couldn't get over how dirty the shower looks.
Stayed 1 night in Sep 2024

8/10 Good

Kyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay when I'm going through town
Stayed 1 night in Sep 2024

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Signe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is anice property very convenient to the highway. Staff are very helpful. Breakfast was good with waffles, fruit, yogurts and toast. Coffee was very good. The property is two stories without an elevator so request main floor if you have mobility issues. Would stay here again
Stayed 1 night in Sep 2024

6/10 Okay

Larry

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
My Top Sheets of both of my Queen Beds were dirty and frayed. The Breakfast Lady in the morning did not change the overflowing garbage can in the breakfast area. Nor did she clean the waffle maker or tables that desperately needed it.
Stayed 3 nights in Sep 2024

6/10 Okay

Melvin E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was fine, it was the other guests who were noisy late at night that ruined the experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Check in staff were very friendly and helpful. Lots of dining options very close by. Would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Room was clean and the bed was comfortable. Unfortunately we were on the lower floor of a two story building and could hear the people walking about above us. Our toilet didnt flush very well and I alerted the front desk when we checked out. Breakfast was OK,
Stayed 1 night in Sep 2024

4/10 Poor

AMIR

Stayed 1 night in Sep 2024

6/10 Okay

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Monica

Stayed 1 night in Aug 2024

8/10 Good

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2024

8/10 Good

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Francis

Stayed 1 night in Jun 2024

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like to have to carry luggage upstairs
Stayed 2 nights in Sep 2024

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The noise of the guests on the 2nd floor was terrible. Not just one guest, you could hear everything. Also barking dogs
Stayed 1 night in Sep 2024

6/10 Okay

Joanne

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Housekeeping wasn’t adequate
Stayed 6 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone smiling & helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Marjory

Travelled with partner
Wonderful comfy beds and very clean. Desk/breakfast staff very accommodating even though they were working alone.Great service! Thank you
Stayed 1 night in Sep 2024