2/10 Terrible
Madison
Travelled with family
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE! Leaves you stranded and still charges you.
BEWARE!!! THIS PLACE IS A SCAM!!!
We showed up to check in and no one was there. Tried contacting them for hours and ended up getting a new hotel because it was so late. We needed a place for our family to sleep last minute and luckily we found a hotel in another town and we commuted back and forth for wedding events. A massive inconvenience.
Somehow we were still charged a full stay and they refuse to refund us. Specifically, the property manager who checks people in.
She claims: she can’t issue a refund, only the owner can and he won’t.
She refused to give us the owners contact information as well. She also mentioned she has seen this happen multiple times (interesting because she is the one not showing up to check people in?). If you read other sites reviews, you will find similar stories.
We used a travel site to book our stay and tried getting a refund via the travel site. They called the motel, and the property manager lied and claimed we never showed up. If we didn’t show up, how did we get her cellphone number (not office) which is posted on the office door? We didn’t realize we needed to document us standing on their doorstep. To be honest we didn’t expect this to get to this point.
Beware of this place, I would consider it a scam. We went our entire vacation short on cash because of this. Book at your own risk.
Madison
Stayed 2 nights in Aug 2024