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Sonesta Hotel Cartagena

4.0 star property

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Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Standard Twin Room, 2 Double Beds
Exterior
Standard Twin Room, 2 Double Beds | Room amenity
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • La Boquilla Beach
    ‪7 min walk‬
  • Las Americas International Convention Center
    ‪16 min walk‬
  • Walls of Cartagena
    ‪11 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Single Standard (1Ad)

  • Sleeps 1

Double Standard (2Ad)

  • Sleeps 2

Single Standard Room

  • Sleeps 1

Double/Twin Standard (2Ad)

  • Sleeps 2

Standard Room Triple

  • Sleeps 3

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About this property

Sonesta Hotel Cartagena

Beach hotel with 3 outdoor pools
At Sonesta Hotel Cartagena, hit the nearby beach, dine onsite at Restaurante Palenke, or enjoy a drink at one of the hotel's 2 poolside bars. Change of towels is available on request.
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Sonesta Hotel Cartagena. During your stay, you're just a quick walk from La Boquilla Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • The 2 restaurants, 2 poolside bars, and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court and a 24-hour gym
  • 11 minutes by car from Walls of Cartagena and 13 minutes from Clock Tower
  • Airport shuttle service available for a fee
Sonesta Hotel Cartagena offers its guests 3 outdoor swimming pools, an outdoor tennis court, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2293 square feet (213 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Sonesta Hotel Cartagena. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Sonesta Hotel Cartagena was completed in June 2022.

This 4-star Cartagena hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 90000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 8 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1001 reviews
Rating 8 - Good. 299 out of 1001 reviews
Rating 6 - Okay. 173 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 73 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel !! Very clean

This hotel was amazing. Very clean and the host was very attentive. Awesome experience there .
Stayed 1 night in Jan 2025

6/10 Okay

Juan Carlos

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Daniel Gustavo

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Patrick John, CHARLTON

Travelled with family
Liked: Staff & service, amenities
The lobby restaurant and pool areas were clean and well maintained. The room was worn with old furniture and a refrigerator that did not work. The staff was friendly adnd helpful Breakfast buffet was good as were meals at the restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cornelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Already spoke to you / stolen

Security should not be asking where you are going and asked to see your bracelets after you have conversed with them day before Also I left an item hung up in The room and it could not be found the next day
Stayed 2 nights in Jan 2025

6/10 Okay

Donald

Travelled with family
I wanted to like this more as I thought some of the staff was nice, but there were problems. The smell for two days was horrific. What is that odor, the sewer? Nobody apologized for this. We had someone coming to our room at 8:15 to clean the room while we were sleeping. How can this be? The restaurant and bar operation needs help. They need to be trained, and provided support. Long wait times - it took us an hour to get drinks from the pool bar after it was ordered, and I had gone two different times. It just takes too long and it makes you want to get in a taxi and go somewhere else. It would do so much better if it was properly managed. Worn out menus- why so limited in quantity and falling apart? Breakfast trays empty-the items should be reviewed, replenished Cleaning of tables - lack of tables - folding tables being used It’s Colombia, why no coffee bar or expresso? I asked to speak to the mgr. I even wrote it on the receipt. only spoke to someone else who I found by the desk. (He was helpful but generally I almost feel bad for the employees. Training, support, leadership. Condition of property needs upkeep, sometimes it is simple as painting. Sorry, but to compete in this market, it really needs to improve.
Stayed 4 nights in Dec 2024

10/10 Excellent

aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Dec 2024

2/10 Terrible

Blanca Isabel

Stayed 3 nights in Jan 2025

10/10 Excellent

Brittany

Stayed 6 nights in Dec 2024

8/10 Good

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but very noisy area (cars honking theirs horns all night long)
Stayed 4 nights in Dec 2024

4/10 Poor

Mackenzie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The building have a bad smell around the counter and guest area. The room door doesn’t close properly and needed maintenance . Also, the safe locker did not work at all.
Stayed 2 nights in Dec 2024

8/10 Good

Juan Camilo

Stayed 4 nights in Dec 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff.
Stayed 3 nights in Dec 2024

8/10 Good

Tamari

Stayed 1 night in Nov 2024

10/10 Excellent

Joseph, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel by the beach.
Stayed 2 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff very tentative to all our needs.
Stayed 3 nights in Sep 2024

8/10 Good

Pedro

Liked: Staff & service, property conditions & facilities
Excelente comida y servicio
Stayed 4 nights in Nov 2024

6/10 Okay

Edwin, Cherry Hill

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The good: hotel employees are nice in the dining area and around the hotel. Food is good. The bad: cleanness is not the best. There are little mosquitoes and bugs in the bedrooms and they will bite you. When you complains about it they don't do anything.
Stayed 4 nights in Nov 2024

10/10 Excellent

deandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Margarita from experience was great with my excursions.
Stayed 4 nights in Nov 2024

10/10 Excellent

Juan

Stayed 4 nights in Oct 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

Rommel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not happy with my stay
Stayed 2 nights in Nov 2024

4/10 Poor

Fabiola

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024