Hotel with a rooftop terrace, steps from Port of Cartagena
Along with a restaurant, this hotel has a snack bar/deli and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services.
Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
During your stay at Neos Hotel Cartagena, you're just a quick walk from Port of Cartagena. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Options for a bite to eat include a coffee shop and a restaurant
Cooked-to-order breakfast served daily for a fee
Amenities include laundry facilities, a rooftop deck, and coffee/tea in a common area
Steps from Port of Cartagena and a 5-minute drive from San Felipe de Barajas Castle
Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.
Smoking is allowed in designated areas at this 3-star Cartagena hotel.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Neos Hotel Cartagena has a restaurant on site.
Languages
English, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi
Parking and public transport
Wheelchair-accessible parking available
Free off-site parking within 10 ft
Street parking available
Food and drink
Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: COP 15000-20000 for adults and COP 10000-12000 for children
1 restaurant and 1 coffee shop/cafe
Coffee/tea in a common area
Things to do
Spa services
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
Banquet hall
Guest services
24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance
Business services
Coworking spaces
Outdoors
Outdoor furniture
Rooftop terrace
Spa
Massage - deep-tissue
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
1 steps to reach property
Well-lit path to entrance
Wheelchair-accessible parking
4 on-site accessible parking spaces
Wheelchair-accessible (may have limits)
More
Designated smoking areas
Room amenities
Bedroom
Bed sheets
Ceiling fan
More
In-room massage
Iron/ironing board (on request)
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before noon
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets: COP 30000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 10000
Pets cannot be left unattended
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately COP 15000 to 20000 for adults, and COP 10000 to 12000 for children
Pet fee: COP 30000 per pet (varies based on length of stay) plus COP 10000 one-time cleaning fee
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
A late check-out fee will be charged
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
We should mention
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Property is also known as
NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena
Neos Hotel Cartagena Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.