Neos Hotel Cartagena

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neos Hotel Cartagena

Aerial view
Terrace/patio
Exterior
Cuadruple
Front of property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Manga carrera 30 #28-85, Cartagena
  • Port of Cartagena
    7 min walk
  • San Felipe de Barajas Castle
    5 min drive
  • Mercado Bazurto
    6 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    20 min drive

Room options

Standard Twin Room

  • Sleeps 2
  • 1 Double Bed

Superior Triple

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Basic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Cuadruple Superior

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Familiar

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

Cuadruple

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds

Economy Double Room Single Use

  • Sleeps 2
  • 1 Double Bed

Similar properties

About this property

Neos Hotel Cartagena

Hotel with a rooftop terrace, steps from Port of Cartagena
Along with a restaurant, this hotel has a snack bar/deli and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services.
Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
During your stay at Neos Hotel Cartagena, you're just a quick walk from Port of Cartagena. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Options for a bite to eat include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include laundry facilities, a rooftop deck, and coffee/tea in a common area
  • Steps from Port of Cartagena and a 5-minute drive from San Felipe de Barajas Castle
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Neos Hotel Cartagena has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking within 10 ft
  • Street parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: COP 15000-20000 for adults and COP 10000-12000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in a common area

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Coworking spaces

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Massage - deep-tissue

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • 1 steps to reach property
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

More

  • In-room massage
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 30000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 10000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 15000 to 20000 for adults, and COP 10000 to 12000 for children
  • Pet fee: COP 30000 per pet (varies based on length of stay) plus COP 10000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Neos Hotel Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 1 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

6/10 Okay

Javier

Business traveller
Liked: Staff & service
No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Stayed 4 nights in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

10/10 Excellent

Adriana

Exelente
Stayed 1 night in Aug 2024

10/10 Excellent

Astrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opinión
Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco Albenir

Stayed 3 nights in Jul 2024

10/10 Excellent

Yuliana Paola

Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y atecion
Stayed 1 night in Jan 2024

4/10 Poor

Yuri

Stayed 1 night in Oct 2023