4/10 Poor
Rose
Travelled with group
27 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so far from everything. it would take us about 30mintues to get to the city via uber and taxi, some of the staff were rude. but there were a few friendly and helpful ones. Most of the staff didn't speak English. Carlos and one other staff that I can't remember his name, but he worked at the restaurants front desk those two staff were very friendly and kind. There is Construction around the hotel which was loud and not appealing at all. Food was okay. The pool has a lot of space to relax in. I was given room 2004, the room smell very moldy, the shower water was not hot, just warm and when showering the water would back up into the bottom of the shower. Personally due to my experience at this hotel I will not be coming back or recommend to anyone. Luckly this stay was only for 2 days at this hotel, so it didn't have a chance to ruin my whole trip. Truly I believe that this hotel needs to work on their customer service skills. (accommodation and understanding for customers).
Rose
Stayed 2 nights in Nov 2024