4/10 Poor
Allan
Travelled with family
3 Jan 2025
Liked: Property conditions & facilities
The building is a very narrow building and about 10 stories tall and not very wide, has very little and narrow parking, it is located right next to work to a small grocery store and drugstore, but make sure you go shopping before they close around 8 PM if you want snacks and drinks because the hotel is very limited on their selection, the breakfast in the morning was very good the morning staff was very nice but the nighttime guy that worked was a horrible person and should be fired because talking to his friend was more important than waiting on people and helping them out because the hotel does not have drinkable water and had no water for customers to purchase at the time, I was needing water to drink from being dehydrated from all the walking around because the stores and drugstore next-door was closed the night time attendant seemed to have no desire to help you and has the attitude I don’t care and I don’t know is all he could say. The temperature in Cartagena is very hot even at night time and for there to be no water to purchase and the nighttime worker not helping to locate some was ridiculous. The room that I received was clean, but very basic white room with a very uncomfortable bed, but the pillows were soft and comfortable. The view of the ocean was very nice with a very small balcony and good AC in the room, but no water or anything in the miniature refrigerator to eat or drink for purchase, bed was uncomfortable, especially the center of bed did have hot shower
Allan
Stayed 1 night in Jan 2025