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Hotel Fenix Beach Cartagena

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Fenix Beach Cartagena

Outdoor pool
Front of property
Luxury Villa | View from room
Yoga
On the beach, white sand, beach cabanas, sun-loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Playa de Punta Arena
    1 min walk
  • Bocagrande Beach
    36 min drive
  • Castillo Grande Beach
    39 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    29 min drive

Room options

View all photos for Superior Bungalow

Superior Bungalow

Superior Bungalow

  • 48 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

  • 65 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa

  • Ocean view
  • Sleeps 9
  • 3 King Beds and 1 Twin Bunk Bed

View all photos for Luxury Villa

Luxury Villa | Private pool

Luxury Villa

  • 130 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Villa

43-inch flat-screen TV with cable channels, TV, Netflix

Family Villa

  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

  • 80 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior
Hilton Cartagena
Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (1008)
The price is €177
for 1 night
6 Dec - 7 Dec
Hilton Cartagena

About this property

Hotel Fenix Beach Cartagena

Beachfront hotel with calming spa services
At Hotel Fenix Beach Cartagena, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages.
Our customers tell us they can't get enough of the helpful staff at Hotel Fenix Beach Cartagena. During your stay, you're just a quick walk from Playa de Punta Arena. Features include free breakfast, free WiFi in public areas, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, beach bar, and swim-up bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes kayaking
  • 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hotel Fenix Beach Cartagena, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a rooftop terrace, and a garden.

This 4.5-star Cartagena hotel is smoke free.

Guests are served free full breakfast daily from 8 AM to 10 AM. The hotel hosts a free manager's reception daily.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Local area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM–10 AM
  • 1 restaurant
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Boat tours
  • Ecotours
  • Full-service spa
  • Kayaking
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Lever door handles
  • Smooth flooring in room
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Minibar

More

  • Guidebooks/recommendations
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 90000 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • There is limited hot water on site.
  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 297 reviews" "
Rating 8 - Good. 74 out of 297 reviews" "
Rating 6 - Okay. 22 out of 297 reviews" "
Rating 4 - Poor. 12 out of 297 reviews" "
Rating 2 - Terrible. 14 out of 297 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JULIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rustic hotel at the beach! The food is delicious!
Stayed 2 nights in Aug 2024

8/10 Good

Kirsten

Travelled with group
Liked: Room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin duda alguna el hotel es maravilloso !! El menú es fenomenal a mi me encantó todo la playa es linda y los masajes son excelentes, me encantó bailar y hacer actividades con las guest no puedo dejar de mencionar que la habitación muy limpia y confortable la piscina espectacular El personal muy amable
Stayed 1 night in Jul 2024

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo ! Es un lujo estar allí Las actividades que hacen todo los días Además la habitación impecable, recepción muy amable y guest marravillosa
Stayed 1 night in Jul 2024

4/10 Poor

Dewayne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property location is nice because it felt like you’re on your own private island. However, the boat schedule from the hotel Island to Cartagena was inconsistent for example we were told a boat was leaving in the morning at 8am and then found out that it was going at 9am! I and others planned trips that were leaving from Cartagena at 8:45! In addition, one day the water went out for about 5min as I was taking a shower and when it came back on green stuff started coming out of the shower head onto my body! I had to let the water run for about 10min before it cleared up! Otherwise we had nice room and time.
Stayed 4 nights in Jul 2024

4/10 Poor

Tatiana

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Customer service is subpart at most. Our bungalow didn't have water service on multiple occasions without notice. Getting a hot plate was a challenge, the restaurant staff is polite but very poor at execution. This is my second time staying. First stayed was not memorable but not as bad as this one. Would not recommend
Stayed 4 nights in Jul 2024

10/10 Excellent

Mélanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe los niños aprovecharon la piscina y la playa El desayuno con Quálitad y quantidad
Stayed 4 nights in Jul 2024

10/10 Excellent

Manuel Germán

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our villa! We got placed with a private concierge Fabio, and he was incredible. Would definitely go back.
Stayed 3 nights in Jun 2024

10/10 Excellent

Lina Maria

Stayed 3 nights in May 2024

8/10 Good

charles e schlossler

Travelled with family
Liked: Cleanliness
Its a unique hotel with a lot of charm. They take way to long to bring your food. Cats are sleeping on top of the tables where you eat. Very clean.
Stayed 3 nights in May 2024

10/10 Excellent

Joao H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very friendly. Yeison our butker waz amazing he helped in every possible way, answered our calls everytime. I will definetly refer him to friends and families that visit Fenix. Kevin was great to. He introduced me to Renacer, great refreshing drink. There was a lady also, cant remember her name. She told us how they take care and rescue tje dogs on the property. Great example of kindness and thank you for taking care of those angels.
Stayed 4 nights in May 2024

10/10 Excellent

Sebastian

Stayed 1 night in May 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the property was fantastic. There was a couple peacocks that were stunning but a little obnoxious every 10 minutes (But that’s not on them). Everybody was so nice the rooms and the whole island was so clean.
Stayed 3 nights in May 2024

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service
Favio was great, helped me calm down afterva rocky start. Not happy with the start of our stay, but in the end. Everything was taken care of
Stayed 1 night in May 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Stayed 4 nights in May 2024

10/10 Excellent

Issam

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jocelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let’s start with, the hotel never answers their phone lines. They only want to communicate through WhatsApp and the conversation restarts of your not answering consistently. This wasn’t helpful because we couldn’t ask questions or get guidance on a pickup from the airport until we were on the plane. We booked a presidential suite to make sure everything was decent such as AC, cleanliness, rodent free and it just wasn’t. It took forever to check into our room and once we checked in, we tried to get ready and shower and in the shower there were insects and goop coming out of the shower head. Once we overcame that, we got ready and went to explore the beach. Beach itself was dirty and smelly, lots of wild dogs everywhere. We went back to our room to find out the power was out, no light and no AC. While we waited we found a lizard in the room and a bunch more lizards right outside the door to the balcony. The door to the balcony does not fully shut, it has cracks in which these slimy little things were getting in. While we were there, we saw a raccoon go inside another room through the roof… that is not okay. There response to these things were that it’s an Island. Yes it’s an island but that doesn’t mean the island has to live in the booked room. We had booked this room for two nights and proceeded to leave after the first night because of how inconsistent this place was. I tried working with Expedia to get a refund on the night we didn’t stay and the hotel declined.
Stayed 2 nights in Apr 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice beach destination close to Cartagena. Very good facilities to enjoy the beach and pool, and very good service provided by hotel managers. Suitable for families. Definetely recommended.
Stayed 4 nights in Apr 2024

10/10 Excellent

Fiorella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Katarzyna, WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Radka

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the family villa with a pool and it was stunning. Really quiet, clean and beautifully designed. Worth the money and regretted we only stayed 2 nights.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The dogs were friendly, the hotel staff were very attentive, location was great. Accommodation is basic so limit expectations
Stayed 2 nights in Apr 2024