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Hotel Cartagena Plaza

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cartagena Plaza

Outdoor pool, pool loungers
Exterior
2 restaurants, breakfast served
Lobby sitting area
Business Room, Tower

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Spa

Explore the area

Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    1 min walk
  • Hotel Cartagena Plaza
    1 min walk
  • Marsol Bus Station
    7 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    19 min drive

Room options

View all photos for Woman Room

Woman Room

Woman Room

  • 2 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Tematic Room)

Room (Tematic Room)

Room (Tematic Room)

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, Business Lounge Access

Executive Room, Business Lounge Access

Executive Room, Business Lounge Access

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Business Room, Concierge Service, Tower

Business Room, Tower

Business Room, Concierge Service, Tower

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Ocean view

Superior Room, Ocean view

Superior Room, Ocean view

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Cartagena Plaza

Beach hotel with outdoor pool, near Rio Cartagena Casino
Catch some rays at the nearby beach or spend the day relaxing at Hotel Cartagena Plaza's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Cartagena Plaza offers 311 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us they can't get enough of the helpful staff at Hotel Cartagena Plaza. During your stay, you're just a quick walk from Bocagrande Beach. Features include free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym and a playground
  • Steps from Bocagrande Beach and 4 minutes by foot from Rio Cartagena Casino
Some rates at Hotel Cartagena Plaza are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Cartagena Plaza offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A nightclub, spa services, and a terrace are also featured at the family-friendly Hotel Cartagena Plaza.

This 4-star Cartagena hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Restaurant Le Place - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beach umbrellas
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Turndown service
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cartagena Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Up to 4 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Hotel Cartagena Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 263 out of 847 reviews" "
Rating 8 - Good. 286 out of 847 reviews" "
Rating 6 - Okay. 175 out of 847 reviews" "
Rating 4 - Poor. 70 out of 847 reviews" "
Rating 2 - Terrible. 53 out of 847 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jose Miguel Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Sep 2024

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Martin Fernandez

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property the personality of the employees the service I will come back again
Stayed 5 nights in Aug 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air Conditioning Issues
The air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is AC did not work very good...sweated all night first night. They brought me a floor fan which helped.
Stayed 3 nights in Jul 2024

6/10 Okay

ANA

Travelled with family
Liked: Staff & service
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Stayed 7 nights in Jun 2024

4/10 Poor

Isha

Travelled with family
Liked: Staff & service
The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.
Stayed 11 nights in Jun 2024

10/10 Excellent

Ayded

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and hotel was always maintained clean.
Stayed 7 nights in May 2024

10/10 Excellent

MARLENE, HESPERIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice.
Stayed 6 nights in May 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is an all inclusive. its a great choice. be preprared it can get quite hot. AC does not cool great.
Stayed 4 nights in May 2024

10/10 Excellent

Dooby Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Roberto

Travelled with partner
We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Stayed 10 nights in Apr 2024

8/10 Good

Chris

Liked: Staff & service, amenities
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Stayed 7 nights in Apr 2024

8/10 Good

Trevor A

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

8/10 Good

Eboni

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

Hipolito

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old hotel, room picture look a new but very used rooms need update.
Stayed 4 nights in Mar 2024

8/10 Good

Shalanyuy Ayeh

Travelled with group
Liked: Cleanliness, staff & service, amenities
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Audrianna, Athens

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Stateson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stayed 12 nights in Feb 2024

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Monica

Disliked: Staff & service, property conditions & facilities
Terrible WiFi. Had to use the lobby for WiFi - manager didn’t seem to care
Stayed 5 nights in Feb 2024

6/10 Okay

Chanda

Liked: Cleanliness
Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
Stayed 4 nights in Feb 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

John Jairo

Travelled with partner
Liked: Amenities
Staff was amazing
Stayed 3 nights in Jan 2024

2/10 Terrible

Luis

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hotel have everything. But nothing work properly. Breakfast. Gym etc.
Stayed 6 nights in Dec 2023