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Suite (Madariaga)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (del Condé de Pestagua)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Casa Pestagua Relais Châteaux. During your stay, you're just a quick walk from Walls of Cartagena. Features include free breakfast, free WiFi in public areas and a free manager's reception.

  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include supervised childcare, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Just a 2-minute walk from Walls of Cartagena and 7 minutes on foot from Clock Tower
  • Airport shuttle service available for a fee

Casa Pestagua Relais Châteaux ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Pestagua Relais Châteaux

Family (1)
4 out of 5
Lage mitten in der Altstadt und trotzdem ruhig

Posted by on 15 Jun 2024

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Comment from Hotel Management

25 Jun 2024 by Katherine Corcho,

Liebe Marita, vielen Dank für deinen wichtigen Kommentar, wir tun alles mit ganzem Herzen und hoffen, dass du uns bald wieder hier in deinem Zuhause besuchst.

About the Casa Pestagua Relais Châteaux

Location Santo Domingo, 33-63, Cartagena, Bolivar 130001

Property Features

Casa Pestagua Relais Châteaux offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Casa Pestagua Relais Châteaux. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Casa Pestagua Relais Châteaux was completed in March 2023. This 4.5-star Cartagena hotel is smoke free.

  • 16 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Manager's reception (free)
  • Supervised kids' activities (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Casa Pestagua Relais Châteaux offers 16 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • First-run films
  • Films for purchase
  • Luxury bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 6 AM to 10 AM. The hotel hosts a free manager's reception daily.

Casa Pestagua Relais Châteaux has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Casa Pestagua Relais Châteaux offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Casa Pestagua Relais Châteaux

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

  • One child stays free
  • Staffed front desk
  • Children stay free - maximum age 11
  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Pestagua
  • Casa Pestagua Boutique Spa
  • Casa Pestagua Boutique Spa Cartagena
  • Casa Pestagua Hotel
  • Casa Pestagua Hotel Boutique
  • Casa Pestagua Relais Châteaux Hotel Cartagena
  • Casa Pestagua Hotel Boutique Spa Cartagena
  • Hotel Casa Pestagua
  • Hotel Pestagua
  • Pestagua Hotel
  • Casa Pestagua Cartagena
  • Casa Pestagua Hotel Boutique Cartagena
  • Casa Pestagua Relais Châteaux Hotel
  • Casa Pestagua Relais Châteaux Cartagena
  • Casa Pestagua Hotel Boutique Spa
  • Casa Pestagua Relais Châteaux
  • Casa Pestagua Relais Chateaux
  • Casa Pestagua Relais Châteaux Hotel
  • Casa Pestagua Relais Châteaux Cartagena
  • Casa Pestagua Relais Châteaux Hotel Cartagena

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of Relais & Chateaux.

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