4/10 Poor
Shantal
Travelled with family
17 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our mattress was extremely uncomfortable with springs poking into our back. We asked for more towels due to insects creeping throught the gap from our front and patio doors- no one returned with them after front desk told us someone was on the way.
Then we experienced plumbing issues after any usage of our tap from the bathroom sink led to leaking and ultimately flooding of water from the toilet. We also called the front desk and were told someone would come- no one arrived. Lastly our shower barely drained with a huge amount of water collecting with all of the dirt excreted from our bodies. It was disgusting.
This hotel has soo much potential with such a beautiful location!!! My humble suggestion after staying in 3 other hotels during this one vacation is:
1. close or change the use of the first pool where only crows were observed using it
2. rethink your menu for buffets as less food but better quality would be spectacular
3. rethink your room service responsiveness
4. redo your rooms and update them to actually match images online and look more updated in general
5. rethink your shower design as a lot of water spills out without a deeper lip, shower curtain, or door.
Shantal
Stayed 1 night in Feb 2025