4/10 Poor
rhyan
16 Oct 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stunning hotel but poor cleaning
The hotel was beautiful and it’s situated on stunning grounds. The check in staff were useless he asked no questions as to what was the reason for our visit he then said your in room 400 this room is lovely. I had paid extra to have this room on my original booking but when finally finding our room we initially thought wow it’s stunning how ever looking closer the bathroom bin was full and almost over flowing from a previous guest. There was that much dust in the bed stands I could have written my name in there this was the same for the tv unit. There were huge black cobwebs in the bedside lampshades big black marks on the ceiling from bugs being in the bedroom. The bed was awful to sleep on not a great night sleep at all both my partner and I had very little sleep. The shower was terrible I could have been wetter if I had taken a dip in the lake. The hotel offers a lovely coffee machine in our room booking for two but only coffee for 1 there was only 1 coffee pod in the selection as if we wasn’t worthy of a selection of coffee. The gasses and cup was dirty from the previous guests.The hotel facilities pool and spar area are lovely however ever members seemed quiet rude I was told that’s where I normally sit while using the hot tub then sniggering at me as I got out of the hot tub. The best thing about this hotel was the breakfast staff and the breakfast I certainly will not be going back anytime soon.
rhyan
Stayed 1 night in Oct 2024