6/10 Okay
Jean, Lebanon
29 Dec 2024
Liked: Staff & service
Nicky was very helpful at check in. I love that they fulfilled my request for a first floor room if the elevator not working, which is wasn't.
My problem was that there was no chair in my room. I requested twice, once at the check in desk after Nicky had left, and again of the housekeeper the next morning and both assured me it would be taken care of. It wasn't. Having to sit in or on the edge of the bed is extremely uncomfortable for me. I tried being out of my room as much as possible with activities but I still had to sit while winding down after busy days and in the morning waiting to start my day and eating breakfast.
Jean
Stayed 1 night in Dec 2024