2/10 Terrible
Verified traveller
Travelled with family
12 Aug 2024
Safety concerns and noisy
I recently stayed here for 3 nights and had an extremely disappointing experience. My room was directly below the rooftop bar and kitchen, and the noise was unbearable throughout the night. It was impossible to get a good night's sleep with the constant clattering and banging from above. At check in I asked if the room was quiet as I have 2 small children and was told it was. There was constant clanging of plates and cutlery in the kitchen which spilled over into the stairwell. At 22:00 when my kids had been kept up for 2.5 hours I called reception and was told it was a once off in preparation for an event the following day.
Unfortunately this was a fabrication and the noise was repeated for the remaining two nights.
Upon discussing this with he general manager, he was rude, dismissive and defensive at times, knowing full well that they were undermining their customers comfort for the convenience of their staff. Their lack of honesty and transparency was very frustrating, and from my experience it seems to stem from the top, which then cultivates this attitude down the ranks.
Additionally, I was shocked to find that the emergency escape stairwells were blocked with a "no entry" chain, a green bin, and cushions that also hid the safety signage. This is a serious safety hazard and completely unacceptable. They also wedge fire doors (designed to shut automatically) open, which is an additional and quite concerning
Verified traveller
Stayed 3 nights in Aug 2024