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Clouds Estate

5.0 star property

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Photo gallery for Clouds Estate

Property amenity
Breakfast, lunch, dinner served; pool views
2 outdoor pools, pool loungers
Jetted bathtub
Standard Room | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Helshoogte Road, Stellenbosch, Western Cape, 7560
  • Alluvia Boutique Winery
    ‪5 min walk‬
  • Stellenbosch University
    ‪6 min drive‬
  • Lanzerac Wine Estate
    ‪7 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪47 min drive‬

Room options

View all photos for Villa, 2 Bedrooms, Mountain View

Villa, 2 Bedrooms, Mountain View | Living area

Villa, 2 Bedrooms, Mountain View

  • Mountain view
  • 77 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Villa, 1 Bedroom, Mountain View

Deluxe Villa, 1 Bedroom, Mountain View | Terrace/patio

Deluxe Villa, 1 Bedroom, Mountain View

  • Mountain view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Mountain view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Mountain view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Studio Suite

Premium Studio Suite

Premium Studio Suite

  • Mountain view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

  • Mountain view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Studio Suite, 1 Bedroom

  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Clouds Estate

Luxury hotel with 2 outdoor pools and a winery
Along with an attached winery, this hotel has 2 outdoor pools and a full-service spa. WiFi in public areas is free. Other amenities include a restaurant, a bar/lounge, and coffee/tea in a common area.
Clouds Estate offers 13 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body treatments, and manicures and pedicures. The spa is open daily.
During your stay at Clouds Estate, you're just a quick walk from Alluvia Boutique Winery. Features include free WiFi in public areas, plus 2 outdoor pools and a full-service spa.
  • Free WiFi
  • Enjoy garden views while dining at Clouds restaurant
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, facials, or body treatments at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 10-minute walk of Alluvia Boutique Winery and Tokara Winery
  • Airport shuttle service available for a fee
A winery is on site. Clouds Estate offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Clouds Estate. An airport shuttle during limited hours is available for a fee.

Smoking is allowed in designated areas at this 5-star Stellenbosch hotel.

Clouds restaurant - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

Languages

Afrikaans, English, Xhosa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6 AM to 11 PM
  • Area shuttle

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clouds restaurant

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Vineyard
  • Wine tasting room
  • Winery

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Terrace
  • Vineyard

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Hardwood flooring in room
  • In-room roll-in shower
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Partially-open bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 9 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.
  • Rollaway/extra beds are available for ZAR 950.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 700 per room (one way)
  • Rollaway bed fee: ZAR 950.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Clouds Estate offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 9 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 11 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Clouds Estate
Clouds Estate Apartment Stellenbosch
Clouds Estate Stellenbosch
Clouds Estate Hotel Stellenbosch
Clouds Estate Hotel
Clouds Estate Hotel
Clouds Estate Stellenbosch
Clouds Estate Hotel Stellenbosch

Clouds Estate Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 209 out of 250 reviews
Rating 8 - Good. 31 out of 250 reviews
Rating 6 - Okay. 6 out of 250 reviews
Rating 4 - Poor. 3 out of 250 reviews
Rating 2 - Terrible. 1 out of 250 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Arlene, Edinburgh

Travelled with family
Liked: Amenities
Very disappointed. Rooms not as in the picture. This is not high end. We booked the new suite which had pictures of vineyard views and we got dark room facing trees. The room was not great - hair on floor, dirty work tops, broken security gate, blocked shower, dark bed sheets (hate that as you can’t be sure clean and not typical in 5 star). The room is new and furnished to a good standard but the wider hotel is really more 3 star and very basic. Staff lovely and super helpful, but the manager had a real attitude, doesn’t want to hear anything negative, didn’t come back as she said she would on our issues and only interested in her margin. We booked for 4 days and left after 2. Very disappointing and wouldn’t recommend if you are looking for a 5 start experience. There are far better hotels for the same money in the area.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven - we will be back

Fabulous. excellent service. amazing rooms and pool
Stayed 2 nights in Dec 2024

10/10 Excellent

Tobin J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

An amazing stay. Service was excellent - in particular Hugo and Abigail stepped in when one of our party was ill, contacting a doctor and the local hospital on our behalf. The villa we stayed in was spectacular, with an infinity pool for the villa area. Food was outstanding as were the wines.
Stayed 2 nights in Dec 2024

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, property conditions & facilities
I’m glad we stayed here- great location and views of the landscape. I would have expected a little more knowledge from staff on a variety of things and the breakfast was satisfactory. Not sure I would have eaten dinner in the hotel. I would recommend only 1-3 night stay here
Stayed 6 nights in Dec 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities are superb. When checking in they gave you a choice of wine or soft drinks and some cheese and biscuits. They take your bags to the room. They have an on site restaurant which is a little limited, but with the number of guests it’s great that they now do this, so you can have an evening meal without having to going out. This is a boutique hotel where the staff are so friendly and accommodating. Sheldon and all the other staff are just amazing. The rooms are a good size and the bed was really comfortable, the infinity pool is lovely and the views are spectacular. We had an early check out before breakfast service and they sent us off with a huge breakfast with yoghurt, fruit, croissants, muffins, sandwiches and drinks. Typical of the attention to service that you get at Clouds Estate. Just a fantastic stay!!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely stay here for part of our honeymoon! The views are breathtaking, and the room was clean, large, and modern, and it was easy to get to both Stellenbosch and Franschoek as needed. The team was really helpful, even providing breakfast packs for our extremely early departure, which was very appreciated.
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Thank you for a wonderful stay! We loved the vineyard views against the backdrop of rugged mountains! Great service, with winderful dinner and breakfast! A magical spot to stay in Stellenbosch!
Stayed 1 night in Sep 2024

10/10 Excellent

jacqueline ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed boutique hotel set in a stunning location. The staff are friendly and extremely helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Johannes

Stayed 3 nights in Jul 2024

10/10 Excellent

William, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most glorious stay in Clouds. The room and view were magnificent and the staff kind and attentive. This was off season so it was quiet, which was charming in itself. This was our last night in South Africa after an amazing vacation in Sabi Sands and the Western Cape. Clouds was a lovely place to finish our 30th anniversary trip and they were generous with bespoke attention. I would absolutely recommend here and would love to see it in the summer months too. Dinner and breakfast were very good. This is a beautiful area of the country.
Stayed 1 night in Jul 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Nayyereh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel, shame about the food poisoning

The hotel itself is beautiful. The views are stunning and the rooms are well made up for a short or long stay. However i have been suffering with food poisoning since we left so i have removed some stars. The restaurant was much quieter than expected and food for the first time in SA did not taste so great. The next 24 hours were very painful.
Stayed 1 night in May 2024

8/10 Good

Mrs Pratibha Patel Mr Ajitkumar, Business Bay

Stayed 3 nights in Apr 2024

10/10 Excellent

Corey

Stayed 3 nights in Mar 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the ease of access and the amazing facility itself!
Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night at this property during the last day of our trip to South Africa. We really wish we had booked additional nights. WOW. We stayed in Room #7 which had an amazing balcony set-up that allowed us to view both sides of the valley at different times of the day. The room was very comfortable, clean and well appointed. All of the rooms have amazing views and easy access to the pool area and lounge. The staff were fantastic. They assisted us with making dinner reservations at the neighbouring Delaire Graff and accommodated a late check out. We were able to store our luggage and enjoyed their "shower room" before heading off to the airport for a late flight home. The breakfast was excellent and taken on the patio overlooking the pool and the valley. The kitchen and bar staff were very attentive to our needs. This is a very small resort which makes it very comfortable and quiet. The perfect spot for a nice relaxing visit of the Stellenbosch area. We highly recommend it and will definitely be back if we make it to this part of the world again.
Stayed 1 night in Nov 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing place - could not recommend more highly!
Stayed 1 night in Nov 2023