6/10 Okay
David H.
23 Jan 2025
Liked: Cleanliness
Villa was clean & reasonable for the price but with Issues
After staying in many properties in the Cape Coral area over the last 10yrs we believe we are well placed to add these comments below.Arrival/Check in was as the documentationWhen we walked around the property it became evident that it needed updating & some issues needed resolving.We contacted the 'management' to inform them of these issues as per the documentation in the handbook when checking in.Main bed had 3 support slats broken & the steel bed frame had 2 floor broken supportsDouble sun longer broken/taped up on one side.Fan not working in front bed Blinds not working in back bedNo Bike pump - tyres flatFans not working outside above tablePool heating not reaching temp as per documentationA/C not controlling as per documentationAfter many 'heated' discussions with the 'management' who were saying that everything was ok as the owners had just left & we were trying to 'screw' them over which really upset my wife, it was decided that they would send someone to the Villa the next day to support the above.They (Mark & Ryan)replaced the steel bedframe after identfiying the components were broken.They put some thin chipboard underneath the mattress for support as the slats were broken & probably still are.The fans outside were fixed by installing a new switch The fan in the front bed was fixed - wiring issueThe blinds in the back bed - worn & leftNo bike pump suppliedPool heater adjustedA/C - Main Fuse replacedLots of noise from road SE24th Ave
David H.
Stayed 20 nights in Dec 2024