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Metro Residences Hotel

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Metro Residences Hotel

Garden views, serves lunch, dinner and brunch
Hallway
Front of property – evening/night
Garden views, serves lunch, dinner and brunch
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Parking available
  • Parking included
  • Laundry
  • Room service
  • Air conditioning

Explore the area

Map
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110
  • Cap-Haitien Cathedral
    ‪5 min drive‬
  • Place d'Armes
    ‪5 min drive‬
  • Cormier Beach
    ‪32 min drive‬
  • Cap-Haitien (CAP-Cap-Haitien Intl.)
    ‪18 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Mini Suite)

Room, 1 Queen Bed (Mini Suite) | View from room

Room, 1 Queen Bed (Mini Suite)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Metro Residences Hotel

Suburban hotel with a nightclub and a restaurant
This hotel features a restaurant, a nightclub, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, coffee/tea in a common area, and concierge services.
Metro Residences Hotel offers 13 accommodations with DVD players and complimentary toiletries. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature down comforters and premium bedding. Flat-screen televisions come with pay movies.

Bathrooms include showers. In-room wired Internet access is available for a surcharge. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

During your stay at Metro Residences Hotel, you'll be close to Cap-Haitien Cathedral. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy garden views while dining at Sky Bar
  • Wired Internet for a fee
  • RV/bus/truck parking available for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • 5 minutes by car from Cap-Haitien Cathedral and 5 minutes from Place d'Armes
  • Airport pick-up shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A shuttle from the airport to the hotel (available on request) is available for a fee. A nightclub, a terrace, and barbecue grills are also featured at Metro Residences Hotel. The hotel can provide concierge services, a complimentary grocery shopping service, and wedding services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cap-Haitien hotel.

Sky Bar - Overlooking the garden, this rooftop bar serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Wired Internet (USD 10 per night)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Free off-site parking
  • Pick-up airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Sky Bar

Things to do

  • Nightclub

Family friendly

  • Cots/infant beds (surcharge)
  • DVD player
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Down duvet
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV
  • Films for purchase
  • Premium channels

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cribs (infant beds) are available for USD 10.00 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Metro Residences Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Metro Residences Hotel Cap-Haitien
Metro Residences Hotel
Metro Residences Cap-Haitien
Metro Residences Hotel Hotel
Metro Residences Hotel Cap-Haitien
Metro Residences Hotel Hotel Cap-Haitien

Metro Residences Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 8 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Diela

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
Stayed 1 night in Aug 2024

2/10 Terrible

Gina

Stayed 1 night in Jul 2024

8/10 Good

Amiel

Stayed 1 night in Nov 2023

4/10 Poor

Bessie Anastha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023

6/10 Okay

geraldine

Liked: Staff & service
A diamond chip in the rough
This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021

8/10 Good

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020

2/10 Terrible

Wilguens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Wesner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haiti 18 Nov 18
The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,it’s fantastic, everybody should go there
Stayed 2 nights in Oct 2018

10/10 Excellent

Marlange

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

sorina, hamilton ont canada

Disliked: Cleanliness, property conditions & facilities, room comfort
overcharged by expedia false advertising not to book again here or through expidoa
Stayed 15 nights in Jun 2018

4/10 Poor

Cesar, Florida

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.
Stayed 7 nights in Jun 2018

6/10 Okay

SAKY

Disliked: Staff & service, property conditions & facilities
Nov. 2017
Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...
Stayed 7 nights in Nov 2017

4/10 Poor

charitable, naples fl

Disliked: Staff & service
I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.
Stayed 5 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Beware!
This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

8/10 Good

i rather not, Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .

8/10 Good

Randy, New Yor

Liked: Cleanliness, staff & service, room comfort
Very responsive to guest
There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.

10/10 Excellent

lukha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great. everything was cool.

4/10 Poor

Jill, Utah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay
We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.

4/10 Poor

Edwin, Miami, Fl

Liked: Room comfort
Disliked: Staff & service
Reasonable hotel, but needs major improvement.
Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,