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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
Reception
32-inch flat-screen TV with cable channels, TV
Desk, WiFi, bed sheets
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Mercado 23
    20 min walk
  • Marbella Restaurante y Cockteleria
    1 min walk
  • Cancun Bus Station ADO
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Interior detail

Hotel Santa Maria Cancun

Parking included
Free WiFi
Air conditioning
Housekeeping
3.5 out of 5, Good, (436)
The price is €44
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Santa Maria Cancun

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Central hotel with a rooftop terrace connected to a shopping center in Cancun
An outdoor pool, a rooftop terrace, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk and express check-in.
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Terracaribe Hotel - In Cancun (Downtown Cancun), you'll be connected to a shopping center and within walking distance of Gran Puerto Pier. Features include free WiFi in public areas, plus an outdoor pool and a coffee shop/cafe.
  • Free WiFi in some public areas
  • Enjoy a bite to eat at the coffee shop
  • Take a swim in the outdoor pool
  • Amenities include a rooftop deck and a terrace
  • Just a 4-minute drive from Gran Puerto Pier
There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and express check-in are also featured at Terracaribe Hotel - In Cancun (Downtown Cancun).

This Mediterranean Cancun hotel is smoke free.

Los Caracoles - Onsite coffee shop.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free Internet access
  • Available in some public areas: Free WiFi

Food and drink

  • 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Los Caracoles

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Rooftop terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Access via exterior corridors
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 725 reviews" "
Rating 8 - Good. 246 out of 725 reviews" "
Rating 6 - Okay. 156 out of 725 reviews" "
Rating 4 - Poor. 51 out of 725 reviews" "
Rating 2 - Terrible. 44 out of 725 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gaga

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

2/10 Terrible

Carlos

Stayed 1 night in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

2/10 Terrible

Carlos

Stayed 1 night in Jun 2023

6/10 Okay

Crystal

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

10/10 Excellent

Omar

6/10 Okay

jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun