Entire home·Private host

STUNNING SKY DECK/FREE CAR USE!/FERRY & BEACH 2min away/POOL/SLEEPS 5-16/GATED

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Fridge, microwave, oven, stovetop
Beach nearby
Outdoor dining
Beach nearby
Outdoor dining

Reviews

9.6 out of 10
Exceptional

Entire home

5 bedrooms5 bathroomsSleeps 16223 sq m

Popular amenities

  • Parking available
  • Washer
  • Pool
  • Barbecue grill
  • Outdoor space
  • Air conditioning

Explore the area

Map
Cancun, QROO
  • Ultramar Ferry Puerto Juárez
    ‪19 min walk‬
  • Puerto Cancun Marina Town Center
    ‪6 min drive‬
  • Playa Tortugas
    ‪19 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

STUNNING SKY DECK/FREE CAR USE!/FERRY & BEACH 2min away/POOL/SLEEPS 5-16/GATED

WE ARE THRILLED TO BE THE ONLY HOME IN CANCUN TO OFFER FREE USE OF OUR CAR! (See restrictions below) 20% OFf WEEKLY! 50% MONTHLY! YES!
5BR/4.5BA Cancun vacation home, sleeps 4-16 with incredible rooftop bar/lounge, pool is a 30 second walk from the front door, jacuzzi tub, grill, wifi, big screen TV, family game area, 360 crows nest view tower, washer/dryer, beautiful peek-a-boo ocean/Puerto Cancun/cityscape views and minutes away from the Isla Mujeres ferry! A+ Service

AND A GMC TERRAIN IS ALSO AVAILABLE FOR IN-TOWN GUEST USE for FREE(see restrictions below). WE ARE THE ONLY RENTAL IN CANCUN THAT OFFERS THIS TO OUR GUESTS!!

FAQ's About Our Home

1. Is it close to the ocean? We are about 300 yards from the beach as the crow flies from our rooftop but it is only a 2 minute drive to the closest beach. The beach is Plahya de Ninos on Puerto Juarez which is the original Cancun Beach before the Hotel Zone ever existed. It is the polar opposite of the glitz of the tourist area. It still has the innocent charm of a small fishing village with a lovely public beach which is usually filled with locals rather then tourists (see pics). USE THE CAR TO SHUTTLE YOUR CREW OR WALK there or to the ISLA MUJERES FERRY which is right around the corner from this beach. The beach you can see from the rooftop is right at an amazing bar and restaurant (Puerto Santo) right on the beach!

Literally a two minute drive from our house is the Ultramar Ferry which takes you to our favorite island, Isla Mujeres, which is the reason why we bought in our neighborhood. It's a great island with amazing beaches, tourist shops, restaurants, bars and - my favorite - fantastic inexpensive massages right on the beach they were 600 pesos ($30) in June 2023). You can rent a scooter or golf cart and tool around the island on golf carts and scooters. A blast!

2. Is it safe? Completely safe. Our home is in a gated and guarded community which has guard service 24 /7. Look up the location on google maps or Google earth to get an idea of where we are. Search "13 Cuenca, Bahia Azul, Cancun". That is our street. We also have smoke and CO2 detectors in the home.

3. Can you arrange airport pickup/dropoff work?

Yes, we have worked with the same transportation company for years and are happy to arrange your pick up. You will need to pay for the transport when they have dropped you off, but we can arrange it as a free service and get you a quote before your arrival so you are prepared. You will leave the terminal and they will be there to pick you up with your name on a placard.

We will show you the best Hotel Zone beaches, bars, grocery stores, gas stations, the Isla Mujeres Ferry (only a two minute drive away) etc. He can help you get tickets to all of the tourist destinations...Lory, the property manager lives right in the neighborhood if you need anything.

4. Do I need to rent a car or a van? Is it difficult to know your way around Cancun?

Definitely not! You will have the GMC Terrain at the home for use FOR FREE for all supply needs. You can pick up taxi's right outside our neighborhood if needed for any reason at the front gate. You can also pick up local busses very close by and the actual big out of town terminal is a quick car or taxi ride away.

It used to be very difficult to get around if you didn't know your way through Cancun's streets. GPS has completely transformed a foreigner's experience in Cancun now! I just changed this FAQ in June 2024. I usually answered that I always rent a car because it is just easier to get around. Now it is just the opposite. I spent 17 days in my home doing tons of upgrades which meant trips all over town before I got the car. I went to the hotel zone several times, Home Depot, Puerto Juarez, the bus station, took the bus to Tulum, Playa del Carmen, etc. I spent about $150 total on cabs and the bus and the experience was so easy. Cancun is now perfectly mapped out on GPS which is huge because the majority of the city was built very spontaneously so it is very confusing at first. Of course, MOST TRIPS IN TOWN ARE ABSOLUTELY FREE WITH THE FREE USE OF THE GMC TERRAIN.

We are a hop, skip and a jump to the Cancun bus station. These busses will get you to anywhere for incredibly cheap. We went to Tulum on this last trip and paid $6 - it's like a two hour drive. And the bussus were SO niiiice! Brand new....air conditioned.

If you have a huge group and just don't want to split the group to ride in several drivers at a time I can understand renting a car or van. Otherwise, forget the car...save the dough to eat at cool places or go on excursions.

5. Is there food and groceries close? Yes, Lory will make sure you know how to get to grocery stores, Walmart (best place for beer and liquor), Costco, Sam's Club, etc. Remember, however, that this home is in a real Cancun neighborhood. It is not in a resort. There are two small local restaurants outside our gate which serves local fare and is very good and inexpensive, food trucks and a little breakfast place. Puerto Juarez is down the street with restaurants, but in general you will need to grab a cab or hop in the car, at least, if you plan to eat out. There's lots of suggestions they can give you.

Everything about this luxury large group or multi-family 5 bedroom property feels like the perfect location for a Cancun Vacation. Our daily rate is incredibly inexpensive which includes the car use... an amazing bargain as a jump off point to the Hotel Zone, Isla Mujeres, Downtown Cancun, and an easy link to Bon-Am-Pok, the road to the Riviera Maya hotspots like Xcaret, Xel-Ha, Chichen Itza and other Mayan Ruins. No other place offers this in Cancun.

INCREDIBLE LOCATION:
1. This five bedroom home is a five minute drive to the beginning of the Hotel Zone which is also where the stunning Puerto Cancun Mall is.
2. Two minute drive (twelve minute walk) to the Isla Mujeres Ferry on Puerto Juarez...the original Cancun. The island is like a full vacation on its own. Stunning! Great bars, restaurants, gorgeous beaches and the ability to scooter or golf cart all over the island.
3. Five minute drive to the AWESOME PUERTO CANCUN MALL. We spend a huge amount of time at this mall when we visit. Great shops for very inexpensive clothes. We come home packed. But the real reason is the absolutely incredible upscale restaurants (Italian, Mexican, Japanese, French, Seafood and Steaks) and the outdoor food court and bar. Much different than the food courts at home. BEAUTIFUL and right on the water...awesome for a meal or a drink at night and so close to the house.
4. Five minute drive to the bus station for out of town trips.
5. Property is in a completely safe gated development of Bahia Azul with 24 -hour security and a great international community.

PROPERTY FEATURES
The large roof top lounge and recreation area gives you peek-a-boo views of the waters of the Caribbean, and the island of Isla Mujeres. The gorgeous palapa (tiki hut) is furnished with three colorful hammocks, bar, barstools, gas BBQ and table and chairs for large group fiestas. Take the spiral staircase up one more floor to take in the view from the crow's nest - the amazing 360 degree view of everything! Enjoy the intoxicating breezes with a cup of coffee with the morning sunrise or a glass of wine with the evening sunset - both are remarkable views at this property.

Inside, this traditional Mexican themed home is completely furnished with all new, high quality, furniture and electronics. If you must bring your computer, this home is equipped with Hi-speed Wi-Fi internet. The large screen 47-inch LCD TV and Blue-Ray player is perfect for family movie nights. We have a library of over 50 favorite DVD's and BLUE RAYS. But, of course, Netflix is always available, but not as much fun as the nostalgia of the old Blue Rays!

The bedrooms are furnished with luxury pillow-top mattresses with 400-600 thread count sheets and beautiful bedding. Each room features something special. The master is a very large space with expansive window views and master bath with a tropical feeling. We recently added a full-size bed to that room for very large groups. The bathroom in the second king bedroom is furnished with a combination of high-end bedding with traditional Mexican elements and contains its own bathroom with jacuzzi tub. The third king bedroom has a more Mexican Spa-like feeling with it’s own full bath. The fourth bedroom has a walk-out balcony with now two matrimonial (full-size) beds and traditional Mexican decor. The final bedroom contains four bunk beds to make a great kid's bedroom or to house four individuals. In total, the home comfortably sleeps 4-16, easily housing large groups. The utility room is furnished with washer, dryer, ironing board and iron.

CAR USE RULES AND RESTRICTIONS
A. You must be at least 25 years of age, and have a driver's license from your home country.
B. THE CAR CANNOT BE DRIVEN OUTSIDE OF CANCUN CITY LIMITS, except for airport pickup!! This is absolutely strict and we check mileage.
C. The car keys must be checked out for from our property manager on a daily basis with 24 hours notice and a description of the location you are going.
D. At the end of your stay please return the car CLEANED, CAR WASHED AND WITH A FULL TANK OF GAS. We are renting our home to you and not a rental car company. we are happy to loan you the use of the car, but you must return it in the condition you found it THE DAY BEFORE DEPARTURE.
E. ABSOLUTELY NO DRINKING AND DRIVING IN CANCUN! Not only will you be arrested, the car will be impounded and you will be held financially responsible.
F. Please return the car cleaned the way you got it with a full tank of gasoline! Just in case you didn't see that above...
G. The car can also be used to shuttle your party and parked at the bus or ferry station, groceries, the hotel zone, Beaches, mall, etc. Anywhere in town as long as it stays within the city limits.
During your stay at this vacation home, you'll be within walking distance of Ultramar Ferry Puerto Juárez. Concierge services are available. The vacation home offers a kitchen and 4.5 bathrooms.
  • Air-conditioned home with kitchen, washing machine, and 4.5 bathrooms
  • Services include a concierge
  • Just a 3-minute drive from Ultramar Ferry Puerto Juárez and 5 minutes from Plaza Las Americas
As a guest of this vacation home, you'll find barbecue grills, a garden, and concierge services. The front desk is open around the clock.

Property manager

Michael Yannette

Languages

English, French, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Communal pool
  • Massage

Internet

  • Available in the house: WiFi

Parking and transport

  • Car recommended
  • Parking on site

Kitchen

  • Blender
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Ice maker
  • Kitchen island
  • Kitchenette
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Toaster

Dining

  • Dining table

Bedrooms

  • 5 bedrooms
  • Bedsheets provided

Bathroom

  • 4.5 bathrooms
  • Hair dryer
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Games
  • Smart TV with cable/satellite channels
  • Stereo
  • Video library

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Washing machine

Work spaces

  • Desk
  • Desk chair
  • Printer

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Phone

Location highlights

  • In a village
  • In the city centre
  • Near a health/beauty spa

Things to do

  • Basketball nearby
  • Cycling nearby
  • Fishing nearby
  • Golfing nearby
  • Horseback riding nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Deadbolt lock

General

  • Garden
  • Housekeeping (on request)
  • Unit size: 2,400 square feet

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 12:00 PM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 16
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

STUNNING SKY DECK/FREE CAR USE!/FERRY & BEACH 2min away/POOL/SLEEPS 5-16/GATED Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 56 reviews
Rating 8 - Good. 9 out of 56 reviews
Rating 6 - Okay. 2 out of 56 reviews
Rating 4 - Poor. 0 out of 56 reviews
Rating 2 - Terrible. 0 out of 56 reviews

9.6/10

Cleanliness

Reviews

8/10 Good

Paulette R.

Liked: Cleanliness
It was good
The property was great. The host was excellent. The city was a disapointing. It was crowded and difficult to maneuver.
Stayed 9 nights in Feb 2025

10/10 Excellent

Adam W.

Liked: Cleanliness
Best trip to Mexico we’ve ever had
Place worked perfect for us. We had 8 of us and lots of space for everyone. The house was great and we were well taken care of by the manager, she was great. The roof top patio was amazing especially in the early mornings and the evenings. We felt safe in the area and walked to dinner a couple times. Uber worked very well for the times we didn’t have the access to the house vehicle. We would definitely book again if we decide to head back to Cancun.
Stayed 8 nights in Dec 2024

10/10 Excellent

John S.

Liked: Cleanliness
Perfect Place for Us to Stay in Cancun
This is a great home for a large group. The pictures accurately represent the house. We were attending a wedding with many people staying with us of all ages. The house, the owner and Lory who was 3 blocks away were all great. The 5 bedrooms and 4 1/2 baths were in good shape and very comfortable. They are spread out on a couple of floors so you have privacy too. The roof top deck is on the 4th floor and is amazing. The use of the car was very helpful to us. Communication with Michael (owner) and Lory (property manager) was very helpful and fun. The book with all the needed info for Tranquility House and the area was very helpful.
Stayed 7 nights in Dec 2024

8/10 Good

Galey D., las vegas, nevada

Liked: Cleanliness
Nice house and good neighborhood
Overall, we had a very good stay. The house was roomy, clean and was located in a nice neighborhood with several guards at the gate. We all felt quite safe there. We were a large group (12 people) and there were plenty of comfortable beds to accommodate us. I would suggest a couple of areas of improvement: the bathroom in the master needs attention. The door wouldn’t close and the doorknob was completely non-functional. No water pressure in the toilet so go #2 in a different bathroom. 😵‍💫No ventilation in any bathroom so byo air freshener. Toilet seat in that bathroom needs to be replaced. More hand towels and washcloths in the kitchen would also be helpful so renters can clean up after themselves. I would have liked to give this house 5 stars and, with the changes I’m suggesting, I certainly would have. But the real star of the home is the property manager: Lory Fiacco!!! She is friendly, helpful and really tried hard to make our stay as enjoyable as possible. She was incredibly responsive and answered all of our questions and addressed the few concerns we had. She is top-notch and the owner is lucky to have her. Thank you Lory ❤️❤️❤️
Stayed 7 nights in Mar 2024

10/10 Excellent

Keri H.

Liked: Cleanliness
Christmas in Cancun
We picked the perfect place for my entire family to be together for Christmas. The property was large enough to accommodate us all. With plenty of rooms and plenty of bathrooms. We had enough supplies to cook dinner in the kitchen and grill outside. Thanks for the memories. One of our best Christmases ever.
Stayed 6 nights in Dec 2023

10/10 Excellent

Felix Omar T.

Liked: Cleanliness
Had to leave
Had to leave for health issues. Other than that all was great. Host very attentive and always making sure everything was ok. Pool was a bit away from property but, didnt have the need or health to use it. Will I be back? Yes I will.
Stayed 5 nights in Dec 2023

8/10 Good

Dwight J.

Liked: Cleanliness
Me and Mrs jeans
Lori was very nice and helpful,the property has plenty of room.Roof bar and grill is very nice for entertaining ,big plus for the washer and dryer, near to the Walmart express and neighborhood felt safe at all time,love it, recommend
Stayed 7 nights in Nov 2023

8/10 Good

Sheila R., Brenham, TX USA

Liked: Cleanliness
Month in Cancun
The property was very accommodating. The host picked us up at the airport and brought us to the house. She opened the house for us and gave us the code. The house was cooled off for us. The house is equipped with all the things needed. The neighborhood was very friendly and safe. I would recommend this house.
Stayed 28 nights in Jun 2023

10/10 Excellent

Scott C.

Liked: Cleanliness
As advertised
Great property for a family vacation. Plenty of room for our group of 6. Unfortunately we had rain 6/10 days we were in Cancun. The covered rooftop was a great place to sit and avoid the rain. The home is conveniently located to get around town. Scott the property manager was excellent to provide local information. Would definitely recommend this property.
Stayed 10 nights in Dec 2022

10/10 Excellent

Alejandro E.

Liked: Cleanliness
Great affordable place to stay.
It's a great place to stay for the price if you're coming with a large group. Pick up and drop off from the airport, a car for getting around in town included, in a nice gated community. It's an all around great package.
Stayed 8 nights in Nov 2022

10/10 Excellent

Adriana B.

Liked: Cleanliness
Perfect house for a big family
We loved our stay at the Puerto Juarez property in Cancun. Very clean and spacious. It was the perfect rental for me and my family
Stayed 7 nights in Jul 2022

8/10 Good

Veronica C.

Liked: Cleanliness
Family vacation
We had a great time. The house was comfortable and we had plenty of room. We enjoyed the sky deck a lot!
Stayed 9 nights in Jun 2022

10/10 Excellent

Araceli J.

Liked: Cleanliness
Home away from Home
This property is wonderful. There were a total of 13 family members with us. The 5 rooms were perfect in size and we really liked that all but two rooms had their own full bath. The beds were all very comfortable. The kitchen was well equiped. We really liked that there were two refrigerators. The vehicle that they made available to us was very convenient. Scott the property manager and Michael the owner were super helpfull to us. My father-in-law needed dialysis while we were there and they both helped us get the inforamtion we needed to get that all set up. Scott got us picked up and dropped off at the airport via a shuttle service that was excellent. We booked all our tours through the company that they recommended and we received excellent service. We had to cut our vacation short, unfortunatley, due to a family emergency and Scott helped us print plane tickets and was a great support to us. We defintely recommend staying here!!
Stayed 7 nights in May 2022

10/10 Excellent

Richard J.

Liked: Cleanliness
We will do it ab
100% safe, gated residential
Stayed 6 nights in Apr 2022

10/10 Excellent

Elizabeth A.

Liked: Cleanliness
Amazing and welcoming host
Puerto Juarez property was such a pleasurable experience. First of all, we had our first reserved home cancel a day before and had nowhere to stay and lucky for us this property was available. Michael, the owner, contacted me via email and told me that Scott the manager of this property would assist me in our check in and anything we needed. He automatically contacted me and offered his help in getting us pizza and drinks since our flight was delayed more than 5 hours and didn't get to Cancun until 11pm. It was really nice to have someone so helpful. The house was really clean, great decor, had everything you could possibly need besides being in your own home.. My overall experience was superb. I highly recommend this property!
Stayed 8 nights in Nov 2021

10/10 Excellent

Maria M.

Liked: Cleanliness
Mom
Great service, nice house, on time transportation Thank you
Stayed 7 nights in Aug 2021

10/10 Excellent

Juan R.

Liked: Cleanliness
Amazing!!!!
Great home!! My husband’s side of the family lives in Mexico and we rent this house when we have a reunion and everybody goes to the beach. The house is perfectly accommodating to the size of our group. We have 15 people and this home has been so good to us every time. The owner is extremely friendly and has always been available to answer any questions that we may have concerns about. Scott the property manager is also awesome! Very well informed about the area and activities and giving recommendations. Highly recommend this rental. Especially for large groups. Will definitely continue to use this home when going to Cancun.
Stayed 8 nights in Jul 2020

10/10 Excellent

Brad O.

Liked: Cleanliness
A great house for some authentic Cancun experiences
This house was an absolute perfect place for me and my large family. Plenty of rooms, excellent kitchen, and a wonderful rooftop deck with a lovely breeze in the evening to get together and just enjoy being together. This is not a property you can walk to the beach from, but it is excellent for access to Central Cancun, short 15 mins to the Hotel Zone public beaches, and about 15 mins to a Ferry to Isla Mujeres. It is in a small gated community which gives you a real sense of security, but you can also easily walk to get to several great locals spots. Right outside the gate is an amazing local Mexican restaurant and a really cool Pizza place that serves a range of funky pizzas that are great. There is also a park for the kids right there. The property owner has a local house manager who was super friendly and easy to work with. We had to cut our trip short due to the COVID19 situation escalating back home in the US and the property owner is working with us on a credit for a future stay and we absolutely will be back. Getting to experience life in the Centro of Cancun is really pretty interesting and added a real uniqueness to the trip that is tough to explain. For any group whether family or friends though, this is a great spot.
Stayed 7 nights in Mar 2020

10/10 Excellent

Monte S., Coutts

Liked: Cleanliness
Best in Cancun!!
Right from the start it was awesome. Scott makes this place run as smooth as possible. The kitchen is great, two fridges makes it so convenient. The water hooked up to the in door ice and water is pure genius. Lots of room to prep and cook. The rooms were very nice and the beds were comfortable. The roof top area was great, bbq worked well and lots of room for the whole crew (15) and the toilet up there was convenient and airy. You really get to know the neighbors. The only drawback is that you are sharing the pool with 8 other families, but if you are more social than I am, you will like it. We did have the electrical meter go out on us one night which made sleeping without the a/c uncomfortable. Scott did a superb job in getting the technicians there and then replaced the meter the next day. Also the technicians were able to give us some power to get us through the night with lights, internet and appliances working. One of the main reasons I booked this place was the stellar reviews Scott got and he did not disappoint. We didn't use him as much as some others indicated in their reviews, but when needed, he was the man.
Stayed 7 nights in Feb 2020

8/10 Good

Caleb S., Denver

Great property, good location.
Great place to stay if you are an experienced international traveler. The gated community is very safe and secure. Local area shops all spoke English and were quite friendly. (Don't miss the little taco stand at the playground after 8:00 pm) Quick walk (12 minutes) to the light house and the ferry to Isla Mujeres which in my opinion is much better than the hotel zone. The best part was the rooftop hammocks, unfortunately, they were rotted out from sun and wind so we could not use them. I am sure Scot will grab a few new ones very soon! A few more bar stools on the roof would be great too! Definitely my go to for Cancun in the future
Stayed 4 nights in Jan 2019

10/10 Excellent

Anaberta V.

Amazing Experience!
The house was located in a very safe neighborhood. It had everything we needed to make our stay comfortable. It was centrally located. We took advantage of the complimentary shuttle from the airport. We really enjoy spending time in the terrace. I would like to thank Scott, our host. He made us feel like home. He went above and beyond to make sure we had everything we needed to get us situated. I highly recommended this house. Muchas Gracias Scott y Laura
Stayed 7 nights in Jul 2018

10/10 Excellent

Tony U.

Wonderful stay in Cancun
Great place to use as a base while in Cancun. Scott and Laura was wonderful
Stayed 9 nights in Dec 2017

6/10 Okay

Alison C.

Brilliant but the description needs tweaking
I want to write an honest review and we had a fantastic time but the villa description needs tweaking and the villa needs a little maintenance on it. It is described as luxury, it is NOT luxury, it is a lovely villa set in a very typical Mexican residential area. There are many dogs wandering the complex and howl at 07.00 am although you do get used to the early alarm clock! The upstairs sky terrace has lights missing so we could not enjoy it after dark and the door does not lock and being as there is no safe within the villa this could be a problem, saying that the terrace is four floors up! There is no dishwasher but items from previous guests are left so it has cleaning items which is a big help as the local shops are very sparse. Walmart is a short taxi drive away and is roughly 40 pesos but to get a taxi back is 80 pesos as the drivers have to pay a small fee to be waiting within the shopping centre grounds, again this is no problem. The manual inside the villa or Scott states that the nearest beach is 400 metres or a 12 minute walk, this is in fact, a very local beach and the sea cannot be swam in due to local boats being around and it is about a 30 'min walk and the walk is on a main road.The manual states that you can use the hotel beaches by the hotel zone and use the pool etc. On arrival to the hotel advertised, We were told that this was not possible but obviously they could not stop us using the beach but we were not allowed to use the hotel pools and bar which actually makes sense really. If you choose this villa, which is lovely, please hire a car as it will make life a lot easier for everyone. We were a party of 11 so taxis and Uber's were a pain to organise. The taxi AP advertised in the manual was not possible to use as for the ten days we were there, there was no taxis in the vicinity. If you want a holiday to mix with locals this is for you. Please do not be put off but we felt that the info had been a tad exaggerated . The communal pool had two cameras that are registered to the managers mobile so he can see you at all times and the poolside table and chairs are not to be used by guests of the villa. The villa itself is well equipped and the beds were lovely and comfortable. The washing machine and drier was a fantastic bonus and the villa had about 40 towels to use. I would recommend this villa to young people .Isla Mujeres is a short boat ride away, we went on our own with a local fisherman and had a fantastic day with him
Stayed 11 nights in Aug 2017

10/10 Excellent

Stephanie R., Brooklyn

Cancun Girls Trip 2017!
I booked 4 days at the tranquility house with my 9 best girlfriends for once last adventure before getting married and we had the time of our lives in Cancun. The house was perfect and comfortable for our stay. Michael the home owner and Scott the property manager were there from beginning to end to answer questions and make us feel safe and comfortable reassuring me that I made the right choice in picking this home for my girls trip. While the home is a little on the outskirts, and a little away from the touristy area we were able to get the hotel district for the night life and easily get to nearby beaches like isla de mujers. Tranquility house is in a gated community and right outside you' can also find a lovely elderly couple who manage a taco stand. I recommend after a late night of drinking or cheap lunch you go grab some tacos as they are the best tacos I ever had. We did not rent a car as we found it more economical to take cabs and for a large group like ourselves it was very easy to get around and used Uber or local taxis. It was quit cheap ranging from 4 to 8 dollars at most per ride. I highly recommend booking excursions with Scott as he can help you find great deals. We did a day trip on catamaran as well as day trips to ruins and centotes. However, the the best part of our stay was how welcomed and at home we all felt. I highly recommend hiring Laura who can prepare meals for a fee, we all loved her cooking and it was totally worth it!!! We had typical Mexican dishes which blow eating out "out of the water". Scott , Laura and Michael provided great customer service and all went out of their to help us have a wonderful experience. One of my friends fell ill after a day trip and stood behind on one of our excursions. I was amazed at the attention and care to make sure our friend was ok, this exceeded our exceptions with the level of attention given. We just got home and can't stop raving about our time in Mexico. We would stay in the Tranquility house again and I highly recommend to anyone traveling with a large group and looking for a budget friendly vacation!!
Stayed 4 nights in Aug 2017

8/10 Good

Tiara J., Washington, DC

Wonderful!
We thoroughly enjoyed our stay at the Tranquility house. Scott and Laura were fabulous and we honestly couldn't have asked for better host! The home was conveniently located, and there was never a moment where we felt unsafe! Having Laura prepare meals for us while visiting was one of the most comforting pieces of our trip! Everything about our process was seamless and we were so thankful that we chose to stay in this beautiful home! Hasta la proxima vez.
Stayed 8 nights in Aug 2017