Hotel Riu Palace Kukulkan - Adults Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only

4 outdoor pools, pool umbrellas, pool loungers
Sun deck
Exterior
Lobby sitting area
Lobby sitting area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    4 min walk
  • The Azur
    1 min walk
  • Cancun Bus Station ADO
    19 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Kukulkan - Adults Only

Adults-only beachfront hotel with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
The shopping around Hotel Riu Palace Kukulkan - Adults Only gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with body wraps, aromatherapy, or massages at the spa
  • Amenities include convenience store, laundry facilities, and an elevator
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from La Isla Shopping Mall and 6 minutes from Cancun Convention Center
Hotel Riu Palace Kukulkan - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only also features barbecue grills, a garden, and coffee/tea in a common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Lifeguards on-site

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body wraps
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Cancun
Hotel Riu Palace Kukulkan - Adults Only Hotel
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Cancun
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Hotel Cancun

Hotel Riu Palace Kukulkan - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2059 out of 3001 reviews" "
Rating 8 - Good. 527 out of 3001 reviews" "
Rating 6 - Okay. 230 out of 3001 reviews" "
Rating 4 - Poor. 78 out of 3001 reviews" "
Rating 2 - Terrible. 107 out of 3001 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, helpful and a joy to be around. My husband and I enjoyed everything about our stay at RIU. We felt extremely safe during our excursions and the property has transportation to and from all other RIU resorts in the area where you can attend the parties and enjoy their services and amenities as well. We will definitely returning. Also, the food 10/10, many options, great chefs and always fresh!
Stayed 4 nights in Sep 2024

10/10 Excellent

Il Hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel, the beach and views are excelant. The food was great and service was outstanding.
Stayed 9 nights in Sep 2024

10/10 Excellent

HANYOLINEZ

Liked: Property conditions & facilities
It was a great stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gilda N Forkel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel para descanzar, muy silencioso. Poco entreteniniento. La playa Hermosa. Buena comida los 3 tiempos. Si quieres fiesta El hotel te lleva a otro hotel hermano con Todo incluido.
Stayed 5 nights in Sep 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in Cancun! Immaculate inside and out!
Stayed 3 nights in Sep 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is nice and respectful
Stayed 4 nights in Sep 2024

10/10 Excellent

Rickey Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are amazing! Great friendly service. Beautiful property and excellent food!
Stayed 5 nights in Sep 2024

10/10 Excellent

Yareli

Stayed 3 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Riu Palace Kukulcan. The staff was very kind and helpful. The food was great. The ambience was amazing. Will definitely be going back.
Stayed 3 nights in Sep 2024

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesomeness
Stayed 5 nights in Sep 2024

8/10 Good

Sonora

Liked: Cleanliness, staff & service, property conditions & facilities
A great experience. Wish the menu had more varieties.
Stayed 4 nights in Aug 2024

10/10 Excellent

Erika Mayela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is. 10 of a10 hotel The cleanings and staff is excellence.
Stayed 4 nights in Sep 2024

10/10 Excellent

Donya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and super fun and clean and the best customer service and staff friendly team
Stayed 4 nights in Sep 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort! So glad we researched to find the perfect place! Loved every bit of the hotel!❤️
Stayed 4 nights in Sep 2024

8/10 Good

Aws

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall resort, could improve in some areas
Stayed 3 nights in Sep 2024

10/10 Excellent

Markson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice everything is good from the moment you walk in. The food options are great the food taste amazing great location shopping area walking distance very safe area I would give this property 10 stars if I could
Stayed 3 nights in Sep 2024

10/10 Excellent

Chandalee

Liked: Amenities
Stayed 3 nights in Sep 2024

8/10 Good

Simone Terese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel . Not very large but rooms are clean and food is decent would stay here again . Beach and pools are very nice and service was excellent . The staff is very friend my Would not recommend the transportation through Expedia destination devices. Horrible and rude staff and extremely disorganized and unwilling to help . We had to wait almost two hours to get transferred to hotel and had to Uber back
Stayed 4 nights in Sep 2024

10/10 Excellent

Chaya Leenda

Stayed 5 nights in Aug 2024

6/10 Okay

Llyleka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transportation was our biggest issue ...we paid for shuttle service and both ways we had to paid private taxi. On our departure we were in the lobby for over an 1 hr only to be told that our transportation left us. The guys who is responsible for this transition knew were waithing and in my opinion deliberately did not tell us bec he wanted us to miss our ride so he could use his friend as pri ate taxi and charge us $ 50 !!!...i felt were were victams of a scam. We were on our honeymoon and and we didnt feel special at all ...sometime the room was not ready ..it was defiantly not homeymoon ready.
Stayed 3 nights in Sep 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Very new and clean
Stayed 3 nights in Sep 2024

8/10 Good

Caridad Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Sep 2024

10/10 Excellent

Antonio

Stayed 4 nights in Aug 2024

10/10 Excellent

Tkayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this resort to others. The resort is beautiful & still new. The only thing I would change is better nightlife or a night club added. Other than that nothing needs to be changed!
Stayed 5 nights in Sep 2024