See all properties

Pachamaya Suites, Wellness Spa, Retreats

2.5 star property

Choose dates to view prices

Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, pool loungers
Reception
Deluxe Studio Suite
Yoga
Grand Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Bar
  • Pet-friendly
  • Breakfast available
  • Pool

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    ‪5 min walk‬
  • Las Palapas Park
    ‪10 min walk‬
  • Mercado 23
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Grand Room

Grand Room

Grand Room

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

Similar properties

Rooftop pool

Akuazul Resorts Adults Only

  • On private beach
  • Pool
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, (464)
The price is €112
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Akuazul Resorts Adults Only

About this property

Pachamaya Suites, Wellness Spa, Retreats

Adults-only Cancun hotel in Downtown Cancun with free parking
An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. Housekeeping is available on request.
Pachamaya Suites, Wellness Spa, Retreats offers 14 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Bathrooms include showers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
During your stay at Pachamaya Suites, Wellness Spa, Retreats, you're just a quick walk from Benito Juarez Municipal Building. Features include free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, fitness classes, and yoga classes
  • Just a 2-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
  • Airport pick-up, train station, and cruise terminal shuttle service available for a fee
  • Cats and dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
Pachamaya Suites, Wellness Spa, Retreats offers its guests an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at Pachamaya Suites, Wellness Spa, Retreats. An area shuttle within 100 kilometers and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Free self parking is available.

This Cancun hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
Chamana - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 100 kilometres
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–1:00 PM: MXN 200-500 per person
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Chamana

Things to do

  • Fitness classes
  • Art gallery
  • Bike parking
  • Bike storage
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Outdoor pool
  • Pilates classes
  • Private picnics
  • Shopping
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Front desk (limited hours)
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf privileges (optional)
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Coworking spaces

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Accessible bus station shuffle
  • Accessible train station shuttle
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable drinking straws
  • Books
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Games
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Shared fridge
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea filters (reusable)
  • Free bottled water

More

  • Eco-friendly cleaning products provided
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Pachamaya Suites, Wellness Spa, Retreats offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Pachamaya Suites, Wellness Spa, Retreats.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 62 reviews
Rating 8 - Good. 15 out of 62 reviews
Rating 6 - Okay. 5 out of 62 reviews
Rating 4 - Poor. 4 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Stayed 5 nights in Oct 2024

10/10 Excellent

Harsh Mukeshbhai

Liked: Cleanliness, staff & service
It is a very passive hostel, mostly for relaxing and is great for older age groups
Stayed 5 nights in Oct 2024

4/10 Poor

Christopher

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
My Restaurant Consesstion Experience.
I provided a Stellar Review of this Property. I failed to include the Private Restaurant Consesstion! On my first one day stay at this property, and Because I was traveling onward. I decided to just give the 'Chef' two beautiful 1/4 lb Pork Chops and 3/4 lbs of Premium Virginia Ham ($$). Yesterday the last day of my stay. I provided 'Them' a Special Bread item to be included in a Lunch order I thought that I made with the 'Cook'. He then informed me at 1:40 pm that the 'Concession' was closing in 20 minutes! He was obviously 'Pissed Off At Me'!! Supposedly a 8am- 4pm operation? After about 30+ minutes, I went to the kitchen only to see my bread sitting on the outside counter. I asked the 'Chef' why It was just abandoned there. Only to be looked at like I had "Two Heads". I inquired that perhaps I could have some food prepared at that time? Only to be Rebuffed. As they claimed 'they' were Closed For Business! At 2:05pm.? I was traveling the next morning, so I asked 'Them' to Pls perpare a bearkfast sandwich with the bread I provided. Only to be told that 'They' didn't have any Ham to make it with. Only Eggs. I then provided them with a 240oz package of Virginia Ham. I mentioned to 'Them' that I was leaving for the airport at 10:00am and I needed it by then. Now I had Three heads!! I knew right then I was Getting Nothing before my departure to the airport. Believe me I got Nothing. I just said "Enjoy some more Free Ham" and I left this morning 'Disappointed and Disgusted. FM!
Stayed 1 night in Oct 2024

4/10 Poor

grace

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Stayed 1 night in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Stayed 1 night in Oct 2024

10/10 Excellent

Lamanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Stayed 1 night in Oct 2024

10/10 Excellent

Kajal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!
Stayed 17 nights in Sep 2024

10/10 Excellent

huzaifa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Stayed 9 nights in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pachamaya is a good basic place to stay. The room was clean, and the staff were all very friendly and helpful. My only complaints are that the king bed was hard as a rock and hurt my back so I spent the majority of the nights on the bunk bed. There was no fridge in the room and there was no TV. The only fridge is in the lobby so if I wanted to grab a cold beer I had to go get it out of the communal lobby fridge. I disliked the lack of trash cans in the room as it was small and I had to frequently take garbage out to the pool area cans. Overall I had a nice stay and as I said one major plus was the advice and guidance from Staff like Roy, Flora, and Fernando. I would certainly stay at Pachamaya again just because of how awesome the staff was. I had a nice massage and enjoyed the food at the hotel restaurant. Be advised the pool temperature is very warm so it is not very refreshing but it is very clean.
Stayed 6 nights in Aug 2024

10/10 Excellent

Natanael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

10/10 Excellent

ifueko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and staff.
Stayed 7 nights in Jul 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Romel

Stayed 1 night in Jun 2024

8/10 Good

Samuel Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and not crowded
Stayed 2 nights in Jun 2024

10/10 Excellent

Romel

Stayed 1 night in Jun 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Lucera at the front desk is awesome!
Stayed 1 night in May 2024