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Na Balam Hotel

3.0 star property

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Photo gallery for Na Balam Hotel

Aerial view
Outdoor pool, pool umbrellas
Aerial view
View from room
Beach nearby, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
  • North Beach
    ‪1 min walk‬
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪2 min walk‬
  • beach
    ‪5 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪11 min drive‬

Room options

View all photos for Poolside Suite

Poolside Suite

Poolside Suite

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

Poolside Room

Poolside Room

  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite

Two Bedroom Suite

  • 104 sq m
  • Sleeps 5
  • 2 King Beds

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The price is €226
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includes taxes & fees
8 Mar - 9 Mar
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About this property

Na Balam Hotel

Beach hotel with outdoor pool, near North Beach
Guests at this beach hotel will appreciate convenient onsite amenities such as airport transportation and complimentary wireless internet access.
Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Na Balam Hotel. During your stay, you're just a quick walk from North Beach. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking and extended parking
  • Enjoy Mediterranean cuisine and a beachfront location while dining at Oceanvs
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • Steps from North Beach and 12 minutes by foot from Isla Mujeres Ferry Terminal
  • Airport and ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) and a ferry terminal shuttle are available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at the family-friendly Na Balam Hotel. The hotel can provide wedding services and tour/ticket assistance. Free self parking is available.

This 3-star Isla Mujeres hotel is smoke free.

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Airport shuttle at scheduled times, on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 beach bar and 1 bar

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Individually decorated
  • Individually furnished
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Na Balam Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Na Balam Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Na Balam Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 329 out of 792 reviews
Rating 8 - Good. 293 out of 792 reviews
Rating 6 - Okay. 97 out of 792 reviews
Rating 4 - Poor. 46 out of 792 reviews
Rating 2 - Terrible. 27 out of 792 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024

10/10 Excellent

Adam, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Shawna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Juan

Travelled with family
Liked: Property conditions & facilities
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
Stayed 3 nights in Jul 2024

8/10 Good

Renato, Philadelphia

Travelled with family and small children, Travelled with group
Proximity to the best beach in the Island
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Rodney

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely , walkable to anywhere. Steps to the best beach! Great breakfast, everything was beautiful. Enjoyed the place ! Would recommend & stay there again.
Stayed 3 nights in Jun 2024

6/10 Okay

Josh

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Michele

Loved this property!
Stayed 1 night in Jun 2024

10/10 Excellent

Coty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quite
Stayed 1 night in Jun 2024

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Everardo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
Stayed 4 nights in Jun 2024

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness
Very chill, but the meditation was a little cultish.
Stayed 5 nights in Jun 2024

10/10 Excellent

Andrew

great beach access and rooms with lofts
Stayed 4 nights in Jun 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Lisseth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 4 nights and we will be back! The property is very well maintained and extremely quiet. We always opt out of hotel room upkeep but they did ask us if we needed more water or towels. The check in process was smooth and quick. The rooms are very plain and simple so if you're looking for a super luxurious place I dont think this would be a great fit for you. The rooms were basic but that was perfect for us because we only went to the room to sleep. We did get the poolside room so it gave us a great view of the pool. The beach is a 2-3 minute walk from the Hotel and the hotel provides day beds to Na Balam guests. There is also a server who comes around to the day beds so you can order beer, drinks, and food from the them and the aguachile was perfect. Na Balam will be a go to now. (:
Stayed 3 nights in Jun 2024

10/10 Excellent

Oleanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character and charm and beach
My family of four stayed in the two bedroom suite and from the moment we arrived, everything was wonderful. The shuttle from the airport was easy, the reception was warm, and the room was very spacious and comfortable. The location to the beach is very convenient and the breakfast was wonderful. The beds in the turquesa room were too firm, but that was the only complaint! The front desk was helpful with any questions we had.
Stayed 4 nights in May 2024

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay , I’m coming back soon !!!
Stayed 1 night in May 2024

10/10 Excellent

Chris Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and was in a great location to get to restaurants, shops, etc. Free breakfast was good. Not great, but certainly not bad. Bed was like a slab of concrete, but also, not an uncommon thing on the island. Beach area was nice, but there were a ton of empty beach beds and they only let the hotel guests stay in a specific area off to the side for free or we could choose to pay $33.00 to stay in another area. Not a deal breaker, but somewhat senseless. I've stayed at many places on the island and this was definitely a place I would go again. On a side note, I've been traveling to Isla Mujeres for over 25 years. It has always been one of my favorite vacation spots. It is beautiful, beaches are great, the restaurants are delicious, and until recently, it's been affordable. The last 2 times I've gone the prices have gone up considerably. Food and drinks have almost doubled, cab drivers changing the prices to a higher amount going to the same place, etc. My girlfriend had her credit cards stolen while her things were going through security at the airport; right out of the bag they were x-raying. I realize this could happen anywhere, but it was a horrible way to end the trip. Not the resorts fault, but we may start looking for for a new vacation spot.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na Balam exceeded my expectations in every way.
Stayed 6 nights in Apr 2024