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Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Krazy King Non Refundable (Free Beach Club Access) | City view
Front of property – evening/night
Lobby sitting area
Business centre

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, a short walk to Plaza Las Americas
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The shopping around Krystal Urban Cancun & Beach Club gets good marks from our customers. During your stay, you're just a quick walk from Plaza Las Americas. Features include free WiFi in public areas and a free beach shuttle, plus an outdoor pool.
  • Free WiFi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests speak favorably about the location and the value of their stay
  • Just a 5-minute walk from Plaza Las Americas and a 3-minute drive from Puerto Cancun Marina Town Center
  • Free beach shuttle service
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 553 out of 1256 reviews
Rating 8 - Good. 292 out of 1256 reviews
Rating 6 - Okay. 176 out of 1256 reviews
Rating 4 - Poor. 105 out of 1256 reviews
Rating 2 - Terrible. 130 out of 1256 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ishmael

Stayed 2 nights in Jan 2025

4/10 Poor

Robert

Travelled with partner
No fridges , no ice machines No outside food or drinks by pool Towels very old No face cloth ,beds uncomfortable Extremely small tv, Needs updating badly
Stayed 27 nights in Dec 2024

10/10 Excellent

Johan Enrrique Murillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it so much my time in there.
Stayed 6 nights in Jan 2025

6/10 Okay

Beatriz

Travelled with family
Stayed 2 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

DENIS

Liked: Cleanliness, staff & service
Too far from beach
Stayed 7 nights in Jan 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old and run down. Have had to get new keys 6 times in 2 days. No wash cloths available. Towels are old and freyed. Shower floor was slippery as ice very dangerous. Have to get towels for the pool at front desk and there is always a long line. No service at the pool bar
Stayed 2 nights in Jan 2025

8/10 Good

Karla, Chaparral

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

2/10 Terrible

Sherin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 2 nights in Dec 2024

8/10 Good

Amjad, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was delayed by almost an hour due to high occupancy and this was inconvenient, but probably rare. Otherwise, I liked it a lot. I was on the 11th floor with a King bed. The view was amazing. And the bed was extremely comfortable. I am still thinking of the bed, 12 hours after checkout. The towels were also excellent. And I can confirm that it was spotless clean.
Stayed 1 night in Jan 2025

4/10 Poor

clara

Travelled with family
Disliked: Amenities, property conditions & facilities
We’ve stayed at this place before due to the location, we’d had OK rooms, we understand it’s not an upscale hotel however this time the check in took forever, front desk wasn’t very helpful and it was just us and another party, the room was outdated, the whole property needs an urgent update. The cleaning and restaurant staff were lovely.
Stayed 4 nights in Dec 2024

8/10 Good

Zulma

Stayed 1 night in Dec 2024

10/10 Excellent

Luis Antonio Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe more items for breakfast ( fresh fruit) every time I came down to eat breakfast, no more fresh fruit, and restock the buffet for breakfast is 10:00am is empty when the buffet is until 11:am. Other than that everything is pretty nice.
Stayed 6 nights in Dec 2024

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an expert in real estate and resort management. Thé staff at Krystal urban Hotel did a great job from upgrading the room to great cleaning services. It is much recommended as it is also in downtown where it is close to several restaurants and also they offer a beach access at the hotel zone.
Stayed 7 nights in Dec 2024

2/10 Terrible

Alain

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff Property pictures misleading Old furniture Dirty WC Dirty Room Bad parking management
Stayed 1 night in Jan 2025

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price. Lots to do and see around the property
Stayed 1 night in Dec 2024

8/10 Good

sandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It needs an update it looks old the cleaning lady's try there best to keep it clean but its just outdated.
Stayed 6 nights in Dec 2024

10/10 Excellent

OZAN

Stayed 2 nights in Dec 2024

2/10 Terrible

Arie

Stayed 1 night in Dec 2024

8/10 Good

Ishrat

Stayed 1 night in Dec 2024

8/10 Good

Zulma

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

rene

Stayed 1 night in Aug 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
decent place
Stayed 10 nights in Oct 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024