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Hotel La Joya

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel La Joya

Exterior
Property amenity
Exterior detail
Aerial view
Sports facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Room service
  • Bar
  • Pool
  • Housekeeping
  • Laundry

Explore the area

Map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Garrafon Natural Reef Park
    1 min walk
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    1 min walk
  • Parque de los Suenos
    5 min walk
  • Isla Mujeres, Quintana Roo (ISJ)
    12 min drive

Room options

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Garden View (with shared terrace)

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View

View from room

Suite, 1 King Bed, Terrace, Ocean View

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Garden View (with shared terrace)

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Suite

Suite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Garden View (with shared terrace)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
1 Jan - 2 Jan
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About this property

Hotel La Joya

Hotel with private beach, outdoor pool
Spend the day relaxing on Hotel La Joya's private white sand beach or pampering yourself at the hotel's full-service spa.
Hotel La Joya offers 14 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel La Joya. During your stay, you're just a quick walk from Garrafon Natural Reef Park. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Las Mañanitas
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages at the spa
  • Amenities include a front-desk safe, laundry facilities, and a terrace
  • 8 minutes by car from Isla Mujeres Ferry Terminal and 15 minutes from North Beach
  • Airport shuttle service available for a fee
Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

Las Mañanitas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Spa open daily

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Joya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

  • Pool access available from 8:30 AM to 7:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 278 reviews" "
Rating 8 - Good. 66 out of 278 reviews" "
Rating 6 - Okay. 16 out of 278 reviews" "
Rating 4 - Poor. 4 out of 278 reviews" "
Rating 2 - Terrible. 4 out of 278 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service
I would give it 5 stars however the kitchen opens too late for bf and there is no coffee in the rooms. Also, felt the drinks were overpriced.
Stayed 3 nights in Aug 2024

8/10 Good

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property, the only thing I found odd was thy include a free continental breakfast which is coffee juice fruit bread..n yogurt..it’s more expensive on the menu than a traditional breakfast but thy don’t let choose ..I found that odd n wound up paying for the lower priced..
Stayed 2 nights in Jul 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always very friendly and helpful. The property was quiet and beautiful. Would definitely recommend if you want a quiet getaway. Multiple restaurant/bars within walking distance as well as convenient store. Area was safe, we never had any issues in our 5 days staying here. We will be returning.
Stayed 4 nights in Jul 2024

10/10 Excellent

Phillip, Bradenton

Stayed 1 night in Jul 2024

8/10 Good

Lizbeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying here in 20 years. Its always a good time
Stayed 7 nights in May 2024

10/10 Excellent

Karen

Stayed 3 nights in May 2024

10/10 Excellent

Skye

Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!
Stayed 3 nights in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 3 nights in Feb 2024

10/10 Excellent

charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just tucked away far enough from the world to be beyond peaceful, but close enough to get into town. With a bus stop literally at your door. This old school Mexican. So don’t come here looking for fake skyscraper hotels and pools full of thousands of people. Here it’s all about the best sunsets and chill vibes
Stayed 4 nights in Mar 2024

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Safe place
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024

8/10 Good

Punit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
They are on the Ocean and have the best views, staff is friendly, and the property gives the old Mexican charm.Good for Insta Posts! Its a nice place but needs upgrades, we were for a night so could manage but in our room, the toilet door was faulty, TV was not working.
Stayed 1 night in Feb 2024

10/10 Excellent

dorn

Travelled with group
Liked: Staff & service, property conditions & facilities
Quiet area. Great view of the water and Cancun.
Stayed 2 nights in Feb 2024

6/10 Okay

Sophie

Liked: Staff & service
Mixed feelings
Mixed feelings. The staff are really wonderful. But the room we stayed in was not very nice. The bedsheets were stained, the beds not comfy & everything felt tatty. Examples: the shower curtain was pretty dirty, there were chunks of wood out of the front door, the lampshade was super old and just looked generally run down. The shower was all over the place and water didn’t flow in a single direction. It needs a good lick of paint and some TLC. The breakfast was not great, a bowl of yogurt and some bread rolls is not ideal maybe some croissants and actual milk instead of powdered creamer would be a nicer touch! That being said if you want a quiet location this is great. The staff as I mentioned can’t do enough for you and are very kind. The place just needs a lil TLC although other reviewer photos I see are nicer than the room we had.
Stayed 3 nights in Feb 2024

6/10 Okay

Daniel, Aberdeen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice property. The staff is nice. But there are no services. Bar closed at 7. Dining room closed at 8. There is nothing in the vicinity of the property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- beautiful setting with pool, aqua sea, tropical foliage, very good food on site, quaint hotel. Staff very helpful and hardworking, several restaurants and a small market within walking but we did enjoy our cart for both the hot day and windy day. Con’s- loud boats anchor off shore, same as on playa Norte where we stayed earlier. Rooms could use some upgrades- lampshades, curtains, simple things but room were definitely comfortable
Stayed 2 nights in Feb 2024

6/10 Okay

Gwen, Minneapolis

Travelled with family
Disliked: Property conditions & facilities
Beautiful views, stairs are uneven, things are just tired but the rooms are updated and pleasant.
Stayed 2 nights in Feb 2024

2/10 Terrible

Serena

Stayed 1 night in Jan 2024

8/10 Good

Jacob

Liked: Staff & service
our room was perfect loved the view. overall the property was just perfect. love the value. I just didn't care for the side next to the deck by the ocean. when I looked into the woods their was tons of beer cans and garbage. would of been nice not to have to look at the garbage when I was laying in the sun. we would go again and book the same place
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront is great and the breakfast on the patio was a delight.
Stayed 3 nights in Dec 2023

8/10 Good

allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing
Stayed 5 nights in Nov 2023

8/10 Good

Miguel

Travelled with partner
El hotel está bien para el precio, no es un buen hotel para personas de edad avanzada porque tiene bastantes escaleras, el personal muy amable y atento, las camas un poco no tan confortables, pero muy limpio, tranquilo y está bonito pero si le falta un poco de remodelación.
Stayed 2 nights in Oct 2023