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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

On the beach
On the beach
Iron/ironing board, bed sheets
Beach bar
Standard Double Room | Balcony view

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Breakfast available
  • Bar
  • Pool
  • Housekeeping
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Las Perlas Beach
    ‪3 min walk‬
  • Playa Tortugas
    ‪14 min walk‬
  • Puerto Cancun Marina Town Center
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Iron/ironing board, bed sheets

Standard Double Room

  • 20 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

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2 outdoor pools, pool loungers, lifeguards on site

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  • On private beach
  • Pool
  • All-inclusive
  • Kids pool
3.5 out of 5, Good, (882)
The price is €173
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Aquamarina Beach Resort

About this property

Hotel Imperial las Perlas

Beachfront hotel with bars and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Our customers tell us they can't get enough of the helpful staff at Hotel Imperial las Perlas. During your stay, you're just a quick walk from Las Perlas Beach. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 9 minutes by car from Tortuga Beach and 9 minutes from Cancun Mall
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

Hotel Imperial las Perlas also features a terrace and room service (during limited hours). Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MXN 210 for adults and MXN 140 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Beachfront location
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

More

  • Iron/ironing board (on request)
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Imperial las Perlas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 210 for adults and MXN 140 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 269 out of 999 reviews
Rating 8 - Good. 241 out of 999 reviews
Rating 6 - Okay. 200 out of 999 reviews
Rating 4 - Poor. 115 out of 999 reviews
Rating 2 - Terrible. 174 out of 999 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

PREYA

Travelled with family
Liked: Cleanliness, staff & service
The staff was always courteous, pleasant, and helpful. The location is prime and close to shopping, dining, and other activities. Whilst the food is amicable there is always a variety. However, I felt it lacked the authenticity of the Mexcian cuisine. Nevertheless, it was a pleasant experience and we wholeheartedly enjoyed the company of our evening dinner crew. My advice for future travelers, please communicate ahead of time, especially if you have elderly or disabled individuals in your crew. This hotel does NOT have an elevator or escalator. So communicating ahead of time gives the property time to prepare the proper ground floor. Thanks!
Stayed 3 nights in Nov 2024

10/10 Excellent

catrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our week long stay
Stayed 6 nights in Nov 2024

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Few things are very disappointing like : 1- there's absolutely no beach (about 20ft, 6 chairs) 2- the sea sight is even worst ! In front of the 6 chairs there's is the Cancun Sailing Matin (an over sea building and many boats booking the view) 3- my checkout was at noon while my leaving transport was at 16 o'clock, I was then ordered to stay in the lobby for the 4 hours with NO FOOD nor Water ... Staff and cleanliness are both very good.
Stayed 3 nights in Nov 2024

6/10 Okay

nadia

Travelled with family
Liked: Cleanliness, staff & service
It was ok, staff very nice.. no elevator if you have heavy luggage. Pool looked clean, drinks not good, food was ok. There is a public beach a 2 mnts walk but the water not so clear and has a lot of seaweed... the hotel has a small beach right in front of the marina where boat tours take olace so is not really private. A lot of ppl passing by.
Stayed 1 night in Nov 2024

8/10 Good

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff, location good. Away from the nightclub noise, but don’t forget earplugs to block the occasional singing aficionados. Overall you get what you pay for.
Stayed 3 nights in Nov 2024

4/10 Poor

Cynthia M, San Jacinto

Stayed 2 nights in Sep 2024

2/10 Terrible

Dora, Alton

Travelled with family
La locación muy mala estaba todo, muy lejos. La comida malísima las bebidas también muy malas. La playa no se podía nadar. Había muchísimo ruido, no podías descansar el agua. En el baño se salía hasta el cuarto nunca volvería ahí y no lo recomendaría.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ahmad Jamshed

Disliked: Cleanliness, staff & service, property conditions & facilities
Seemed like a motel to me
Stayed 6 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget option
Older hotel right on the bay by the ferry to Isla Mujeres. Basic rooms but large and clean. The restaurant is not fancy but the food is excellent and the drinks are affordable. Fun Mexican music plays in the bar in the evening and the crowd is fun. It all quiets down by midnight. Nice pool, great staff, I had a very pleasant relaxing 2-day stay.
Stayed 2 nights in Nov 2024

2/10 Terrible

Vladimir

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room, food was awful, very old and outdated building. Do not stay here!
Stayed 7 nights in Nov 2024

8/10 Good

Lissette

If you have plans and need a place to crash this would be a great option. Staff were super friendly
Stayed 2 nights in Nov 2024

6/10 Okay

ANTONIO

Disliked: Cleanliness, property conditions & facilities
Food, playa, shower hot water and oceon view poor
Stayed 3 nights in Nov 2024

2/10 Terrible

Faisal, milton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are misgouding the customers with all inclusive . Its not all inclusive. No breakfast offered No lunch Only dinner wirh beer
Stayed 9 nights in Oct 2024

2/10 Terrible

Isabelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good for 1 or 2 nights or if you have a car
Be aware that this hotel is like being in cuba (or worse). Let's state the positives: very clean...bar and restaurant employees are nice. First: reception: we arrived earlier than 3pm..they made us wait....for a long time and then give us the bracelets to go eat and drink. Never seen that kind of wait at reception before. Lunch: hamburgers, hot dogs and fries and a few extras (we were there for 2 nights thank God). Room was ready at 3pm. bellboy ensure we needed him for a/c and tv (the breakers were not on). Big large room. 2 double beds, 1 tiny 24 inch tiv, table with 4 charrs and a makup table. Bathroom with shower and door that hi the toilet...Very clean...but this hotel is VERY OLD. like cuban ones. Good tv channels. Pool is tiny and beach is unexistent...like 12 chairs ...they sacrificied beach to build the cancun sail...so if you are in the only restaurant you see people all day walking down to go for their catamaran excursion..then on their way back they use the outdoor bathrooms...so...no privacy at all...no beach not able to swim at all. Dinner: you have few choices in the buffet let me tell you we are not fussy but omg this is very basic...and NO desert (only one: 1st night jell-0 and second night rice puddintg). NO WINE at all. Not a real all inclusive you need to buy your own! very noisy no way we could sleep the security was not there to prevent noise at night. Breakfast is basic...all is basic. Bar from 11am to 10h30 pm. no entertainment nothing at all.
Stayed 2 nights in Nov 2024

8/10 Good

Nathan R.D, Valparaiso

Travelled with partner
Liked: Cleanliness, staff & service
If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.
Stayed 3 nights in Oct 2024

2/10 Terrible

Gwendolyn, MAHTOMEDI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 restaurant
Stayed 7 nights in Oct 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and all inclusive is a great deal it is visited by mostly Mexican guest and caters in that direction. Staff was great and food was delicious.
Stayed 5 nights in Oct 2024

8/10 Good

Vicente, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was super friendly the all inclusive food was all the same buffet but you get what you pay for in overall all was good
Stayed 4 nights in Sep 2024

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and always looked out for our needs
Stayed 5 nights in Sep 2024

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff.... Antonio, Eduardo made my stay wonderful!
Stayed 5 nights in Sep 2024

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
No entertainment only music in the pool area. Perhaps a live show on the beach would have been nice. Mariachi's would have made me feel I was in Mexico, yoga, work outs at the pool I suggest. Nothing for children to do just swim... The food was ok. But really no Mexican food .. no tacos, or burritos not even pica de gallo. No options for Vegans just charros or black beans and rice. The staff is amazing especially the Bartenders. The grill guy Eduardo made the best burgers and pancakes for breakfast....Drinks are watered down though.. The hotel needs a new look and if they do upgrade and keep their staff its for sure to be a 5 star property.
Stayed 5 nights in Sep 2024

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me be blunt. It is old. It is in Mexico. Stop whining about it's age and the language barrier. Next "they only speak Spanish" no, they don't. The check in counter, gift shop, sissy, and a few others speak English and others pick up on key words. You need to stop expecting they cater only to you. People complained they only liked foreign people, or white people, or natives... They helped the people who were kind and those who tipped. Not much different than the states. If you side eye them and judge them before you even talk to them, expect the same, talking about you woman who was side eyeing workers and fellow guests. The "everything is broken" is also wrong. And the "no hot water" is only semi true. There is warm water that comes through old showers. "Rooms are the worst" is also false. It is obviously one much more filled but the space is great. You can enjoy the space and move about it as needed. "Beach is bad" this too is a semi true. It is still enjoyable unless you want a swim. There is a hammock in the water... Kinda interesting. The view is beautiful. "The dock ruins everything" actually I love it. Watching the boats, the smiles on people's faces, the bustle, so nice. "Food is bad" we only experienced 1 bad things, the nachos. The food is amazing. Tender meat, good veggies, pastas, so yummy burgers! Get the all inclusive! So worth it.the service is great! Sissy is the best! Say hi to get for me. Trust me she and the snack bar guy, and the lead breakfast server.
Stayed 4 nights in Sep 2024

8/10 Good

Jenny Estella, lodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget friendly place to stay. I was traveling with my niece and we felt safe. The food is good enough to not go hungry, but by no means a five star restaurant. The snack bar offers drinks, both alcoholic and non-alcoholic, nachos, fries, cheeseburgers, and hotdogs. Although it is an older hotel, it was clean and we felt safe. The staff was friendly for the most part, there's always 1 or 2 that don't like their job, lol. Check in was fast and easy. There is an onsite convenience store which we did visit nightly for chips and such. There is a desk in the lobby where you can purchase tours, Minerva was very kind and knowledgeable, and we had no issues with the tours we bought. If you are going for the first time, xcaret is definitely a tour I recommend! There are so many negative reviews on this place that we almost didn't stay here, but I'm glad we did. The only REAL issue i had was the shower head, it sprays hard like a bunch of little needles on your back, lmao. There is a bus stop right across the street from the hotel that takes you to the night clubs or market 28. We were out every day, so for us, this hotel was just fine. And they do have a nice clean pool and towel service.
Stayed 7 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, mostly for Spanish speaking travelers. We had a nice time.
Stayed 4 nights in Aug 2024

2/10 Terrible

ovidio antonio, Thousand oaks

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel, no elevator, no amenities, super expensive, very bad service.
Stayed 4 nights in Aug 2024