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Grand Hotel Colonial Cancun

3.0 star property

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Photo gallery for Grand Hotel Colonial Cancun

Outdoor pool
Lobby sitting area
Reception
Balcony view
Interior entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Tulipanes 22 x Av. Tulum, Benito Juarez, Cancun, QROO, 77500
  • Plaza 28
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪5 min drive‬
  • Cancun Mall
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Courtyard View

Family Room, Courtyard View

Family Room, Courtyard View

  • 17 sq m
  • Sleeps 6
  • 3 Double Beds

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Interior entrance

Hotel Xbalamque and Spa Cancun

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  • Spa
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1001)
The price is €38
for 1 room
includes taxes & fees
30 Apr - 1 May
Hotel Xbalamque and Spa Cancun

About this property

Grand Hotel Colonial Cancun

Hotel with a 24-hour front desk, in the vicinity of Cancun Mall
Along with an outdoor pool, this hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.
Grand Hotel Colonial Cancun offers 47 air-conditioned accommodations with irons/ironing boards and ceiling fans. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Grand Hotel Colonial Cancun's great location. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, an outdoor pool, and concierge services are available.
  • Free WiFi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Cancun Mall and 12 minutes from Cancun Convention Center
  • Pets welcome for a fee
Grand Hotel Colonial Cancun offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Grand Hotel Colonial Cancun also features concierge services and a front-desk safe.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cancun Hotel Colonial
Colonial Cancun
Colonial Hotel Cancun
Hotel Colonial Cancun
Colonial Cancun Hotel
Hotel Colonial Cancun
Grand Colonial Cancun Cancun
Grand Hotel Colonial Cancun Hotel
Grand Hotel Colonial Cancun Cancun
Grand Hotel Colonial Cancun Hotel Cancun

Grand Hotel Colonial Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 153 out of 489 reviews
Rating 8 - Good. 139 out of 489 reviews
Rating 6 - Okay. 96 out of 489 reviews
Rating 4 - Poor. 45 out of 489 reviews
Rating 2 - Terrible. 56 out of 489 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 3 nights in Jan 2025

10/10 Excellent

Manuel

Stayed 2 nights in Dec 2024

8/10 Good

jael

Travelled with family
Liked: Cleanliness, staff & service
The internet was horrible doesn't work, also wasn't hot water
Stayed 2 nights in Jan 2025

8/10 Good

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that has many food options around in a very good walking distance. The staff was supper friendly and thats always a plus... I dint like that the water on the shower took a while to have strength to go through the pipe . Other than that was ok.
Stayed 4 nights in Dec 2024

2/10 Terrible

Tannaz Shams

Disliked: Cleanliness, property conditions & facilities
The room was smelly and very noisy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Amenities
Very friendly and comfortable
Stayed 7 nights in Dec 2024

2/10 Terrible

Misael

Disliked: Amenities, property conditions & facilities
Is this a 3 stars hotel? Unfortunately this hotel needs to spend some money and upgrade its infrastructure. NO HOT WATER available. After multiple complaints and let it run enough as I was told to do, the water just stopped running so NO WATER AT ALL. Internet drops a lot with limited capacity. Barely they supply soap and just two body towels, no hand or wash towels. The smell of the toilet cleaner it was so strong the door needs to be closed. YOU WILL HEAR LOUD MUSIC ALL NIGHT LONG as it is located next to a bar. WE JUST ABANDONED THE STAY to another hotel.
Stayed 4 nights in Dec 2024

2/10 Terrible

Saber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Perfect location with eating places in front of property and or a few feet away , pharmacy around the corner , las palapas park about 300 meters away walking distance. Noisy, a little bit BUT is Downtown Cancun
Stayed 5 nights in Dec 2024

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not provide enough towels, the area is very noisy I could not sleep.
Stayed 3 nights in Nov 2024

6/10 Okay

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel-Loud neighborhood
Loud music literally outside the room. The restaurant/bars around the hotel are open to 3-4 am and it was extremely loud. I got little to no sleep.
Stayed 1 night in Nov 2024

8/10 Good

Valdev, PORT COQUITLAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good Staff was friendly and Professional excellent location close to all shops. But only thing was there is a night club opposite which was to loud 4am still to noisy could not sleep properly
Stayed 4 nights in Nov 2024

10/10 Excellent

Valdev, PORT COQUITLAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very Polite and Friendly too. Excellent Security, close to all shops Dinning, food places alot. Overall good Price too.
Stayed 1 night in Nov 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, not luxury but nice. Bars around it are loud but nothing too bad. Super walkable area and 6 minutes from the central bus station
Stayed 5 nights in Nov 2024

8/10 Good

Abolfazl Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service
Stayed 8 nights in Oct 2024

6/10 Okay

John M

Liked: Cleanliness, staff & service
Night time was loud due to the disco Tech across the road.
Stayed 2 nights in Oct 2024

8/10 Good

Jeanette

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The price is cheap and easy walk from Ado bus. Pool is not in operation. Room floor was not clean. No soap or shampoo. Very noisy with local bars. Music was still going when we left at 5:15 AM!
Stayed 1 night in Oct 2024

2/10 Terrible

Connie

Travelled with family
Disliked: Cleanliness, staff & service
Dirty hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was very helpful and nice
Stayed 3 nights in Sep 2024

10/10 Excellent

George

Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Maria Celeste

Disliked: Staff & service
A/c leaking
Stayed 3 nights in May 2024

8/10 Good

Albertus H, Harrisburg

Liked: Cleanliness, staff & service
Property was decent for the money, but it desperately needs some maintenance in many areas. Staff was very friendly and room was kept clean. Excellent water pressure and good working AC unit, unfortunately no fridge in the rooms. Bar across the street turns up the music very loud and is noticeable till 3 or 4am ….. definitely bring some earplugs 😂
Stayed 8 nights in May 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Internet dropped every few minutes. There was a nightclub infront and behind hotel that blasted music till 4 am every night. In 5 ngts we had hot water 2 times, the rest of the time it was cold or luke warm.
Stayed 5 nights in May 2024

10/10 Excellent

Julio

Stayed 1 night in Apr 2024