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Hilton Cancun, an All-Inclusive Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • All-inclusive
    All-inclusive
  • Room service
    Room service

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    12 min drive
  • Moon Palace Golf Club
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Hair dryer, dressing gowns, towels

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Sunset View)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View, Corner

View from room

Room, 2 Queen Beds, Ocean View, Corner

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim Up Pool View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim Up Pool View)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

Room, 1 King Bed, Ocean View, Corner | Living area

Room, 1 King Bed, Ocean View, Corner

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living area

Presidential Suite, 2 Bedrooms

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

Suite, 1 King Bed, Ocean View (Parlor) | Living area

Suite, 1 King Bed, Ocean View (Parlor)

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Nature view

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim-Up)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim-Up)

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Nature view

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (Swim-Up)

Suite, Oceanfront (Swim-Up) | View from room

Suite, Oceanfront (Swim-Up)

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View | View from room

Deluxe Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Oceanfront (High Floor)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed, Ocean View

View from room

Basic Room, 1 King Bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Basic Room, 2 Queen Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Hair dryer, dressing gowns, towels

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Swim-Up)

Room, 2 Queen Beds (Swim-Up) | View from room

Room, 2 Queen Beds (Swim-Up)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | View from room

Suite, 1 King Bed, Oceanfront

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

Suite, 2 Queen Beds (Swim Up Pool View) | View from room

Suite, 2 Queen Beds (Swim Up Pool View)

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Swim Up Pool View)

Suite, 1 King Bed (Swim Up Pool View) | View from room

Suite, 1 King Bed (Swim Up Pool View)

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Oceanfront (High Floor)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Swim-Up)

View from room

Room, 2 Queen Beds, Oceanfront (Swim-Up)

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor swimming pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach, or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar, and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and a steam room
  • Guests have great things to say about the location and the family-friendly amenities
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • Vela Food Hall
  • La Luce
  • Maxal

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Kayaking
  • Paddleboards on-site
  • Playground
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Water slide

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk chair
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 28 2024 to December 7 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1756 out of 2974 reviews" "
Rating 8 - Good. 625 out of 2974 reviews" "
Rating 6 - Okay. 292 out of 2974 reviews" "
Rating 4 - Poor. 158 out of 2974 reviews" "
Rating 2 - Terrible. 143 out of 2974 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Letta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedro is the best waiter ever and the entertainment staff
Stayed 5 nights in Aug 2024

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Aug 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jazmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!
Stayed 5 nights in Aug 2024

10/10 Excellent

Yank

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Aug 2024

10/10 Excellent

Thibaut, Capitol Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.
Stayed 4 nights in Aug 2024

10/10 Excellent

Becky T. Lu, Markham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!
Stayed 7 nights in Aug 2024

10/10 Excellent

Rania Hamdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Udoka

Travelled with family and small children
Liked: Amenities, property conditions & facilities
No
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was simply amazing. The food was so delicious. The staff was so polite and always available and ready to help. The rooms were clean and the entire property looked well managed! We loved it! 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect resort for families with kids :)
Stayed 4 nights in Aug 2024

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness
…
Stayed 6 nights in Aug 2024

6/10 Okay

marco, San Antonio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
If they change there staff I will give them a second chance, it is very expensive and the staff it is horrible, there is one of the restaurants that the specialist on meat, any of my nights at the property that was availability , only when I left, that it is ridiculous and I start since I arrived.
Stayed 4 nights in Aug 2024

10/10 Excellent

Yaritza

Stayed 4 nights in Aug 2024

10/10 Excellent

Donald, Mt Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Aug 2024

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , nice food , great times , thanks Hilton !!!
Stayed 5 nights in Aug 2024

8/10 Good

Ramiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Firstly, i have to stress how serviceable, friendly and attentive the staff of the hotel is. There was not a single interaction where i was not greeted sincerely and every time i would ask something they would go above and beyond to meet the request. So Staffing is a 10 out of 10 Now the downside is i was at this property 2 years ago and I noticed some wear of the facilities which they dont seem to pay enough attention or provide proper maintenance. 1. The kids pool had multiple games that just didnt work. The biggest attraction which is the 5 feet tall bucket that gets filled up with water and then drops into the pool hardly had water filling it uo and others just didnt work at all 2. Auma restaurants didn't have air conditioning working at all. So eating there was complicated 3. Overall you could see many air conditioner vents condensating and leaking to the tables 4. The kids pool had mats because the floor got ripped or something 5. One day i noticed the power went off for a few seconds and on that same night the fire alarms falsely triggered 2 times Many other details which to me in a matter of 2 years are significant because it show lack of proper building maintenance
Stayed 5 nights in Aug 2024

10/10 Excellent

Hafize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at an all-inclusive resort and I loved it. Staff was very friendly, and the food was good especially for a resort. Will most likely stay here again
Stayed 4 nights in Aug 2024

8/10 Good

Rafael Alberto Gilot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with easy access to the beach. Amazing customer service from all staff. Food really good in the food carts, Mexacaleria, Vela and La Luce.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stay at Hilton Cancun 5 days on my vacation, anything was great. Overall perfect place to stay for vacation. This is my first time travel to Cancun, I am skeptical of where’s to stay at Cancun but I’m glad I picked Hilton. I would recommend to all guests
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose De la Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , perfect for families Food was great 5 star dining We love it , we’ll be back again soon
Stayed 7 nights in Aug 2024

10/10 Excellent

Raul Llames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, Great and friendly staff! Check in process was a little slow but other than that, everything is exceptional! Food and drinks is the best! I highly recommend this hotel.
Stayed 4 nights in Aug 2024

6/10 Okay

Merita

Only had to pools that were small and only kids friendly,not recommended for adults with no small kids.
Stayed 5 nights in Aug 2024