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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Balcony view
Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • On private beach
  • Breakfast included
  • All-inclusive

Explore the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520
  • Ultramar Ferry Puerto Juárez
    ‪19 min walk‬
  • Las Palapas Park
    ‪5 min drive‬
  • Puerto Cancun Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

  • 112 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

  • 49.6 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room

Preferred Club Corner Suite Ocean View King

  • 69.4 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

  • 96 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

  • 156.50 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down duvets, Select Comfort beds, free minibar

Deal of the Day

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.0 out of 5, Very good, (916)
The price is €465
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Dreams Sands Cancun Resort & Spa - All Inclusive

About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Spend the day relaxing on Dreams Vista Cancun Golf & Spa Resort - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 6 restaurants. Change of towels is available on request.
Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers 416 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Select Comfort beds feature down comforters and premium bedding. 48-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Dreams Vista Cancun Golf & Spa Resort - All Inclusive. During your stay, you'll be within walking distance of Ultramar Ferry Puerto Juárez. Free breakfast, free WiFi in public areas, and free valet parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy local and international cuisine with ocean views at Vista Prime Asado, one of the property's 6 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a golf driving range
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Puerto Cancun Golf Course and 7 minutes from El Meco Archaeological Site
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Vista Cancun Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Dreams Vista Cancun Golf & Spa Resort - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness center, and a rooftop terrace. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Vista Prime Asado - Overlooking the ocean and golf course, this steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Bluewater Grill - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Himitsu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mi Lucrecia - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 5 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Vista Prime Asado
  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Free water park access
  • Golf driving range
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Rock climbing
  • Shopping
  • Spa services
  • Surfing/body boarding
  • Wine-tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Free water park access
  • In-room childcare (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (8428 square feet of space)
  • Coworking spaces
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 196
  • Smooth flooring in room
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Bingo
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 48-inch smart TV
  • TV channels
  • Netflix
  • Streaming services

Food and drink

  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 984 reviews" "
Rating 8 - Good. 221 out of 984 reviews" "
Rating 6 - Okay. 103 out of 984 reviews" "
Rating 4 - Poor. 51 out of 984 reviews" "
Rating 2 - Terrible. 60 out of 984 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Deven B

Travelled with family
Did not like the service in the Asian Restaurant.
Stayed 3 nights in Oct 2024

10/10 Excellent

janele

Stayed 1 night in Sep 2024

6/10 Okay

Niurka Y

Travelled with family
Liked: Property conditions & facilities
Some staff were great!
Stayed 4 nights in Oct 2024

2/10 Terrible

SHANENA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Courtney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice. Many food selection to choice from and staff were friendly and courteous.
Stayed 3 nights in Oct 2024

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Staff constantly welcoming and warm. The plunge pool on the deck was a gamechanger.
Stayed 4 nights in Oct 2024

10/10 Excellent

Tereza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Awesome restaurants. Super great staff, especially the entertainment team. Would return!
Stayed 7 nights in Sep 2024

10/10 Excellent

LaShonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Vista was amazing! The quality of service was superb. I felt that the prices for the spa were very inflated but everything else was terrific! The food in every restaurant was pretty good although the buffet food could have been hotter but they do aim to please. I enjoyed the plunge pool in our room. I will definitely be back!
Stayed 2 nights in Sep 2024

10/10 Excellent

LUIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay looking forward for the next time!
Stayed 4 nights in Sep 2024

6/10 Okay

Abhishekharee

Travelled with partner
Liked: Cleanliness, staff & service
Property is great and most of the staff are very helpful, nice and kind. Staff around the front desk are engaging but seem only interested in upselling services from their in-house supplier (Amstar). Location is terrible - it takes a while to get out of the resort into the city, and the area around the main gate is pretty rough with nothing to do. The hotel itself has good ocean views but is next to a swamp, so the other side of your views isn't great. Also, the beach is very small, with half of it reserved for the preferred members. I'd suggest staying in the Hotel Zone instead.
Stayed 9 nights in Aug 2024

10/10 Excellent

Sandra

Stayed 4 nights in Sep 2024

6/10 Okay

Wynne

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning, the food and the staff were all exceptional. Only complaint is the lack of ‘normal’ music, they only played what felt like elevator music throughout the day save for 1 day. This was a bit of a let down especially in the sports bar where you would want an atmosphere. Also do not be conned by the sales people on site, don’t let them waste your time for a voucher
Stayed 3 nights in Sep 2024

10/10 Excellent

AARTH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service from all staff.
Stayed 5 nights in Jun 2024

2/10 Terrible

Claire

Well…./ apparently for three days their air con had gone kaput. We arrived to the hotel and after they take our passport info etc, staff then say they will be moving us 45 mins away to another resort…… to their sister resort breathless. We were given no chance to choose our hotel a couple days prior. We made the most of the other hotel but we had hoped to stay at dreams
Stayed 7 nights in Sep 2024

2/10 Terrible

Christopher Ronald

Disliked: Cleanliness, property conditions & facilities
I Didn’t get To Stay here they moved us to dreams sapphire because of no Ac and down graded our room after we paid for a preferred club honeymoon suite king bed we called and nobody would help us that is our first and last time Going With hyatt!
Stayed 7 nights in Sep 2024

2/10 Terrible

Aurora

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Upon my arrival, I was told that I was not able to stay there because the AC unit throughout the facility was not functioning. They sent me to a different hotel. I didn’t get a choice. I was so discouraged because photos online do not show the real reality. The facility is a lot smaller compared to pictures. I noticed the water kids waterpark is in poor conditions. There was mold between the walls. I was able to eat before I was obligated to leave. I went to the taco shop and their tacos were flavorless and meat was cold. I was very discouraged . I am glad I ended up staying at a different hotel which was way better than this one.
Stayed 4 nights in Sep 2024

4/10 Poor

Tinisha

Travelled with group
Disliked: Staff & service, property conditions & facilities
Issues with staff and manager resolving AC power outages during stay. Was not compensated properly.
Stayed 4 nights in Sep 2024

2/10 Terrible

Suresh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have good experience. It was a hotel scam. I reserved the preferred club master suite so my pregnant wife and 2 years old can enjoy the 3 nights and 4 days vacation. The AC wasn’t working and my kid was not feeling well due to the humidity. My wife was not relaxed at all as we were constantly thinking for how to cool ourselves. We had vip Checkin due to the preferred members but while we had to report the AC we had to go to the lobby and follow the queue. We were transferred to another hotel and that was not fair process. I spent a lot to get that experience of master suite double balcony ocean facing plung pool. And we were moved to dreams sands where nothing matched. The hotel we got moved to didn’t have balcony at all which was the primary reason I took preferred club master suite for. I was moved to 400sq foot box room from 1200sq foot room. Plan to spend luxury time with family turned into how to survive next remaining days. There was no honest conversation to let us know since we were downgraded in our plan they were sorry about the experience or any comp provided. In total it was the worst experience I could imagine for family vacation. I hope no one gets same experience.
Stayed 3 nights in Sep 2024

2/10 Terrible

xiangdi

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of the inconvenient communication, we lost some money.Missed time.
Stayed 6 nights in Aug 2024

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

2/10 Terrible

bing

Disliked: Cleanliness, staff & service, property conditions & facilities
All bad. The air conditioner is broken, they do nothing.
Stayed 4 nights in Sep 2024

4/10 Poor

Behar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s was ok, until the Ac Brooke and we have to go back and forth while the front desk stuff was getting aggravated with us and how we were here for our anniversary and it got ruined because of the ongoing issue
Stayed 4 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Carolyn M, Toronto

Liked: Staff & service
Stayed 7 nights in Sep 2024