2/10 Terrible
Suresh
Travelled with family and small children
22 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have good experience. It was a hotel scam. I reserved the preferred club master suite so my pregnant wife and 2 years old can enjoy the 3 nights and 4 days vacation.
The AC wasn’t working and my kid was not feeling well due to the humidity. My wife was not relaxed at all as we were constantly thinking for how to cool ourselves.
We had vip Checkin due to the preferred members but while we had to report the AC we had to go to the lobby and follow the queue.
We were transferred to another hotel and that was not fair process. I spent a lot to get that experience of master suite double balcony ocean facing plung pool.
And we were moved to dreams sands where nothing matched.
The hotel we got moved to didn’t have balcony at all which was the primary reason I took preferred club master suite for. I was moved to 400sq foot box room from 1200sq foot room. Plan to spend luxury time with family turned into how to survive next remaining days.
There was no honest conversation to let us know since we were downgraded in our plan they were sorry about the experience or any comp provided. In total it was the worst experience I could imagine for family vacation. I hope no one gets same experience.
Suresh
Stayed 3 nights in Sep 2024