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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free pool cabanas, pool umbrellas
Restaurant
Superior Suite, Balcony, Sea View | Terrace/patio
Superior Suite, Sea View
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Delfines Beach
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe and a terrace
  • Onsite recreation includes a private beach
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 1-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Free beach club
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Turndown service

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massage - on the beach

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 539 out of 1288 reviews
Rating 8 - Good. 330 out of 1288 reviews
Rating 6 - Okay. 178 out of 1288 reviews
Rating 4 - Poor. 115 out of 1288 reviews
Rating 2 - Terrible. 126 out of 1288 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, had to request different room, staff is incredibly rude and disrespectful. Bugs everywhere. They try to accuse u of stealing things and act like the police
Stayed 5 nights in Nov 2024

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

SAMANTHA, BELFORD

Travelled with family
Disliked: Property conditions & facilities
I know it’s Mexico, but staff could be more fluent in English, toilet barely flushed, bed was nice
Stayed 1 night in Nov 2024

10/10 Excellent

melissa

Liked: Cleanliness, property conditions & facilities
You can tell it’s an older building but they keep it so clean and the gorgeous bed and decor make up for it as well as the views that it just feels rustic or with character.
Stayed 3 nights in Nov 2024

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Gabriel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures of the hotel look much better than the actual hotel. Dirty room and rundown, it needs a renovation. Nice pool area in front of the beach.
Stayed 3 nights in Nov 2024

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

4/10 Poor

jason

Travelled with group
Disliked: Staff & service, property conditions & facilities
was run down had no electricity or water for oovwr 5 hour went next door to eat and get drinks one nice staff lady. i would never return
Stayed 1 night in Nov 2024

10/10 Excellent

Ronie Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing, we are truly VIP treatment..near in the airport and very near to the beach.
Stayed 1 night in Nov 2024

8/10 Good

Anyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool and the views are amazing, the bar and the restaurant offers you good food for a good price. You definitely need to get a massage there with Milca, she was AMAZING. It’s not the newest modern building in the area but it’s all you need for a a budget friendly vacation.
Stayed 3 nights in Oct 2024

8/10 Good

Svend

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Oceanview means quiet lagoon view mesns street traffic
Stayed 1 night in Oct 2024

6/10 Okay

GYUMIN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is good resort,but room cleaner isn't
Stayed 3 nights in Oct 2024

6/10 Okay

Roger Joseph

Liked: Cleanliness, room comfort
Good place
It was a "good" place to stay. The bartender at the swim up bar was not very gregarious. The beach, was nice but swimming was a bit of a challenge (It was October) and there was no lifeguard. Room was "nice" The furniture dated and the sliding glass door was a little "wonky", but the AC worked really well and the bathroom was nice. Bed was comfortable. Restuarant was a bit pricey, but the restaurant across the street was amazing and affordable
Stayed 2 nights in Oct 2024

2/10 Terrible

Allen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool/ocean view was the only thing I liked. The floors were dirty with long hair that wasn’t swept up. The air was very sticky, and the hot tub was useless because of course that was also dirty. At the checkout, they charged me for “staining a rag” with body wash. The lady at the front desk said the cleaning lady couldn’t get the stain out when she tried washing it. Which is impossible because I only stayed there one day and not once did a maid come to room to clean anything. So how did she try to wash it and couldn’t get it out? Makes absolutely no sense. Also, the food at the restaurant inside took forever and was a bit below mediocre. Definitely won’t be coming back again and don’t recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Lexziiz

Liked: Cleanliness, property conditions & facilities
Really nice place but rude staff
Stayed 6 nights in Oct 2024

6/10 Okay

Sean

Liked: Property conditions & facilities
Ok location for the price limited good service
Stayed 4 nights in Oct 2024

8/10 Good

Angel

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Our property was given to us more than 2 hours late. Check in was at 3 pm and it was 5:15 pm and our room wasn’t ready yet. We found house keeping still cleaning our room and said give us up 5 more minutes. That was very disappointing

10/10 Excellent

Alvaro, DeLand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All was very good
Stayed 2 nights in Oct 2024

8/10 Good

Karan

Liked: Cleanliness, staff & service
If you are planning to stay at the resort don't go here but if you are looking place to sleep at night best place to visit
Stayed 7 nights in Oct 2024

2/10 Terrible

Esmeralda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property looks old and not well cared for it needs an update. The sink water took forever to go down as well as the shower the toilet was stained . The room was freezing and if you change the temperature to put it at a higher temp everything would get wet even the floor and the couch .we paid to stay from the 6 to the 12 and we left the place on the 9 we couldn’t even properly charge our phones as only one outlet was not rusted even the lamps were rusted from the humidity. It smelled very humid and was unbareable I got rashes and was itchy and I could breathe properly we even asked for allergy medicine and we were asked if we needed an ambulance again the staff was really nice and helpful and that’s the reason we stayed as long as we did but in the end the room was unbearable and we preferred to lose the money that we paid which we paid in full on arrival than to continue staying there. Again let me reiterate that the staff was amazing.
Stayed 6 nights in Oct 2024

6/10 Okay

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Monserat

Stayed 5 nights in Sep 2024

10/10 Excellent

Shawndrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25hr solo trip
It was nice overall. The tacos and pool was excellent
Stayed 1 night in Sep 2024

6/10 Okay

Larissa

Disliked: Room comfort
The place seemed to be run down a little, the pool and beach was beautiful. But the food wasn't the best. Very salty and over cooked. The room had two very small beds and the couch was stained a lot. Bathroom was okay but shower is weird its half open so the water spills out everywhere and makes the floor soaking wet. They fine you if your too loud or if you get makeup on the towels. But overall for a cheap night stay ig wasn't completely terrible. Just not amazing.
Stayed 1 night in Oct 2024