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Cyan Cancun Resort & Spa

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free pool cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
In-room safe, desk, laptop workspace, blackout curtains
Superior Suite, Sea View
Restaurant

Reviews

7.8 out of 10

Good

Popular amenities

  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    18 min walk
  • Iberostar Cancun Golf Course
    18 min walk
  • Delfines Beach
    2 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

On a private white sand beach, near Delfines Beach
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe and a terrace
  • Onsite recreation includes a private beach
  • Guests have great things to say about the pool and the helpful staff
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 1-minute drive from Iberostar Cancun Golf Course
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Free beach club
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Turndown service

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massage - on the beach

Accessibility

  • This property does not have any lifts

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1107 reviews" "
Rating 8 - Good. 284 out of 1107 reviews" "
Rating 6 - Okay. 144 out of 1107 reviews" "
Rating 4 - Poor. 99 out of 1107 reviews" "
Rating 2 - Terrible. 103 out of 1107 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

xavier

Disliked: Cleanliness, property conditions & facilities
This property is NOT worth for what you are paying. Of courses everything in Cancun is expensive, but daily rent of this poor quality property is excessively high when you compare with other hotels in the same zone
Stayed 3 nights in Aug 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien gracias
Stayed 5 nights in Aug 2024

2/10 Terrible

Candace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could say I loved this place, but unfortunately I cannot. There were a few lovely staff members but overall, I had an very unpleasant experience. I experienced the same almost unbearable sewage smell coming from the bathroom for all five nights of my trip even after complaining, and the room itself was not very clean. There were random stains on the couch and in the hot tub. I was harassed by the excursions company like literally harassed as I was coming out of my room each morning. I had to refuse them several times. I found ants in my food at the hotel restaurant and was still forced to pay for the item. Some of the staff were very rude. Then to top it all off, they charge me 70 pesos A check out because I left a “stain” on the face towel (like a mascara stain). And when I saw the charge and asked for it to be explained, the man who was checking me out, was extremely rude saying “I told you when you checked in, if you left a stain on the towel, I would charge you”. First, I had never seen that man in my entire stay so he specifically didn’t “tell me” anything. No one told me that if I left a stain on a towel I would be charged. I personally have never heard of such a thing and I think it’s ridiculous. The only redeeming quality about this resort is the infinity pool. I hate to leave bad reviews, but when you have an overwhelmingly bad experience, I feel it’s my duty to warn others not to waste their money. There are plenty of other places up and down the strip that
Stayed 5 nights in Aug 2024

10/10 Excellent

Paloma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno en general
Stayed 3 nights in Aug 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean from the pool was incredible. Oxxo is across the street. Took the bus to the Mercado.
Stayed 3 nights in Jul 2024

8/10 Good

Shanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Jul 2024

2/10 Terrible

DaSilva

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I Left a dont Disturb sign at the door when i went to the pool, they went in anyways to clean and money from my wallet went missing.
Stayed 3 nights in Aug 2024

6/10 Okay

Carolina

Travelled with group
Disliked: Staff & service
It is a convenient option, relatively close to the airport. The staff was a bit rude and a strong sewer smell in the bathroom
Stayed 1 night in Aug 2024

4/10 Poor

Kenneth

Stayed 7 nights in Feb 2024

8/10 Good

Susana

Stayed 2 nights in Jul 2024

8/10 Good

Leslie

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

Ralph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Initially we thought this would be a good hotel but we quickly realized it was not. There were so many rediculous rules for the 10 people who were there. The staff were in slo motion the entire time. The restaurant was ill prepared. Until 8am you cannot get a coffee if you tried. Every time we tried to spend our money it was a chore. Very uninspiring stay at a below average hotel. In addition you. Annoy swim in front of this hotel because of the rocks
Stayed 1 night in Jul 2024

8/10 Good

Christina

Stayed 2 nights in Jul 2024

8/10 Good

Ana, Cedar Park

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo muy bien solo nos cobraron algo que no consumimos
Stayed 1 night in Jul 2024

2/10 Terrible

Joel Ponce

Disliked: Cleanliness, staff & service, property conditions & facilities
i had to cancel and they never refunded my money
Stayed 5 nights in Jul 2024

6/10 Okay

Eileen

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

Jeovana

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property needs to be more presentable. Property never answers the front desk phone or whatsapp. We are suppost to get a voucher for 2 nights and they do not answer the phone to follow up with our early check out for reimbursement.
Stayed 6 nights in Jun 2024

8/10 Good

John Andrew, wetasiwin

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 5 nights in Jun 2024

2/10 Terrible

Gerardo

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Samantha

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Geraldine

Stayed 1 night in Apr 2024

8/10 Good

Cory

Liked: Cleanliness
Stayed 5 nights in Jun 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Really loved this property took really care of my family
Stayed 1 night in Jun 2024