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City Express By Marriott Cancun Aeropuerto

2.5 star property

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Photo gallery for City Express By Marriott Cancun Aeropuerto

Lobby
Outdoor pool, free pool cabanas, pool umbrellas
Room, 2 Double Beds, Non Smoking
Property amenity
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry
  • Breakfast included

Explore the area

Map
Super Manzana 301 MZ03 LT03, UPE Boulevard, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪6 min drive‬
  • Moon Palace Golf Club
    ‪10 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 17.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 21.00 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

City Express By Marriott Cancun Aeropuerto

Hotel in Cancun with free breakfast and a 24-hour business center
An outdoor pool, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
City Express By Marriott Cancun Aeropuerto offers 137 air-conditioned accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at City Express By Marriott Cancun Aeropuerto, you'll be within walking distance of Nichupté Lagoon. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business center, 2 meeting rooms, and convenience store
  • 10 minutes by car from Moon Palace Golf Club and 12 minutes from Delfines Beach
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 2 meeting rooms. Free breakfast is served daily. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly City Express By Marriott Cancun Aeropuerto. Self parking is free.

This Cancun hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 76.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

City Express By Marriott Cancun Aeropuerto Hotel
City Express By Marriott Cancun Aeropuerto Cancun
City Express By Marriott Cancun Aeropuerto Hotel Cancun

City Express By Marriott Cancun Aeropuerto Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 216 out of 444 reviews
Rating 8 - Good. 92 out of 444 reviews
Rating 6 - Okay. 64 out of 444 reviews
Rating 4 - Poor. 18 out of 444 reviews
Rating 2 - Terrible. 54 out of 444 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Jon, Telford

Travelled with family, Travelled with group
Clean and efficient. Good staff. Negative: nothing walkable from hotel. No restaurant or bar. No bar in hotel just room service menu that can be served in lobby/breakfast area. They had no record of my reservation through Expedia. If I had not had printed copy of res we would have been without rooms 45 minutes to sort it out. I blame Expedia.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Not so great
Mixed feelings about this place. The shuttle drivers and front desk were really helpful but the food and beverage team not so much. Ordered dinner and served on paper plates with plastic cutlery, no napkins and had to go up to server to get the water I ordered and to order and pay so not much service and no English. At breakfast arrived at 8:15 am and no eggs or bread or fruit left. No black tea. Could not find knives. They eventually refilled the eggs and bread. Elevator frames on 5th floor held with tape. Room was okay but the air conditioning blows right onto the head end of the bed so into face. Only 2 bath towels in room. Stained furniture in lobby and screaming kids at 9:30 pm at night.
Stayed 1 night in Jan 2025

8/10 Good

Karthikeyan

Stayed 1 night in Dec 2024

2/10 Terrible

maria

Stayed 1 night in Dec 2024

2/10 Terrible

James

Stayed 1 night in Jan 2025

8/10 Good

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay in close to the airport. The airport shuttle was fast, and picked us up within 30 mins of calling. The room was comfortable and clean. The staff are friendly and helpful. The breakfast was busy, and most of the food was gone by the time I arrived. There is a taco place, 7-11 and money exchange place within 3 minutes walk from the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain one night stay with price
Stayed 2 nights in Dec 2024

2/10 Terrible

LUIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we walked into the hotel, the smell was terrible. They had a snack shop near the front countrr that was near empty and in total disarray. Our room key did not work in the elevador and we had to wait in line for 20 minutes before being issued a new one. No one at front desk ande eres the phone on múltiple ocassions. Breakfast was disapointing. No coffee, no milk for the cereal, and no silverware. Staff was not very hospitable. Shuttle service was a hastle with long wait times.
Stayed 2 nights in Jan 2025

6/10 Okay

Sunetra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Some of the staff at the front desk were not very nice. Also, there were absolutely zero options for vegan food (including plain bread or any plant based milk or even bananas) for the breakfast. We left without a breakfast.
Stayed 1 night in Dec 2024

6/10 Okay

Amreka

Travelled with partner
Disliked: Staff & service, amenities
Breakfast was not suitable for vegans and breakfast was very limited to guests even though it was stated it was available from 7am-11am
Stayed 6 nights in Dec 2024

10/10 Excellent

Grisel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super nice and such patient
Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for what it is!
It was a good hotel room. Safe. Clean. Modern. Good service with a few nice extras. I don't understand the bad reviews. It's great for a night or 2, but don't stay here for an entire vacation. Your wife & kids will never want to vacation with you again if you spend an entire week here. If you want a vacation experience, there are so many great area properties set up for that purpose for a good range of budgets. This hotel is just a good utilitarian option if you're just landing or have an early flight out or if you're here on business. Close to the airport, so not a whole lot of walkable dining options. However, room service and breakfast are nice and basic. Pool and gym were nicer than expected. Airport shuttle was an amazing perk... reliable and easy to use! Call the hotel # when you arrive to give your name and location and then Meet the driver at "Friends & Family" pickup outside of your terminal. Have some patience and use this hotel for what it was meant for. You'll be satisfied.
Stayed 1 night in Jan 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new and therehfore clean. Had to ask for glasses, water and conditioner as the one provided was three quarters gone. Walls are paper thin. We went down for breakfast at 7:45 and there were no eggs left or forks or bread. Asked for eggs and she brought them but didn't check what else was needed therefore no forks or bread. People that came after us were also annoyed as there didnt seem to be anyone looking after the breakfast. Disappointing after paying the price we did. I dont recommend this place.
Stayed 1 night in Dec 2024

6/10 Okay

Iris

Travelled with family
We stayed for one night at City Express before our all inclusive vacation at another resort. It was okay but breakfast and dining option are limited.
Stayed 1 night in Dec 2024

8/10 Good

Spencer

Stayed 1 night in Dec 2024

2/10 Terrible

Gioia Patricia

Disliked: Staff & service, property conditions & facilities
There was not enough staff for the check in. More than one hour waiting in a long queue for checking in. Tried to call for arranging transportation from the airport to the hotel, no one picked up the phone or answered any messages.
Stayed 1 night in Dec 2024

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Very nice spot but not enough staff!
The poor night clerk was overwhelmed when we arrived late after taking over 4 hours to get through customs. Even though there were only 6 people in front of us, it took over an hour to get to us so we could check in! The room was nice but breakfast was horrible as it was so busy and the food was gone the second it came out. They were obviously not prepared for the hotel being full.
Stayed 1 night in Dec 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was incredible! First time ever at a place that offers free breakfast. Room was comfortable and black out curtains worked so well we slept in!
Stayed 1 night in Dec 2024

2/10 Terrible

billy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Horrible experience
1. We waited almost 45 minutes just to check in 2. All the time there are shooting air fresheners with dense perfume odor And my wife is sensitive to odor (cancer recovery) we asked them to shut them down and did not 3. The bathroom was dirty with hair on the floor so we asked them to clean it up 4. The bathroom had a strong sewer smell and the janitor came to check but couldnt so anything! No air ventilation 5. Printer lack of cartridges and no stock
Stayed 1 night in Dec 2024

6/10 Okay

Eduardo, Ithaca

Stayed 1 night in Dec 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
It took an hour and a half to check in when we did both rooms were occupied by other visitors we had to wait 30 more minutes to get our keys. Worst experience ever and our kids were sleeping longer in the lobby than our room
Stayed 1 night in Dec 2024

8/10 Good

Cara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed here after a late arrival to Cancun on our way to Valladolid. Everything is clean and new, the staff were extremely helpful. The location is close to the airport but not really around anything, which was completely fine for us. Big, new, free parking garage. If you have a kid who is a picky eater there might not be a lot they will eat from the continental breakfast, but probably enough to tide them over until you can find a bakery or breakfast spot. Overall very good, would recommend for a low cost place for the night.
Stayed 1 night in Dec 2024

4/10 Poor

Tereza, San Diego

Travelled with partner
Disliked: Cleanliness, staff & service
The place was dirty. Floors dirty, sheets used and dirty, breakfast dirty, servers uniforms dirty. One slow coffee machine for hotel. Trash on floor everywhere. The check in took long time. Front desk staff poor.
Stayed 1 night in Dec 2024